Reviewed : 02/17/2025

Comment :

Reviewed : 02/07/2025

Comment : No longer owned and operated by the same people AND THIS IS OBVIOUS!! Previously this Auto body establishment had great customer service, attention to detail, timeliness, knowledgeable employees, and again GREAT CUSTOMER SERVICE. I ve been with Statefarm Auto over 25 years and have been coming to this establishment as a preferred Statefarm Shop for the same amount of years. I knew on my first interaction when calling something had changed and asked if under New ownership and the less than helpful reception with an attitude said NO wrong. My experience with this NEW company was beyond disappointing, stressful and dissatisfying!!! My car still presented damage from my no fault accident when told it was ready for pickup 4 days late. Along with poor service and lack of disclosure or full representation I will NEVER use this shop again and caution others!!! There are too many other shops who make customer service, care and timeliness a priority .skip this one!!No longer owned and operated by the same people AND THIS IS OBVIOUS!! Previously this Auto body establishment had great customer service, attention to detail, timeliness, knowledgeable employees, and again GREAT CUSTOMER SERVICE. I ve been More

Reviewed : 12/19/2024

Comment : The people were nice and did do an excellent repair job even though it was a very difficult repair. My only complaint is getting a different due date when I called to see how things were proceeding. I ended up waiting over 2 months to get my car. A heads up call would have helped me to understand why it was so delayed.

Reviewed : 10/14/2024

Comment : Just great service !

Reviewed : 08/06/2024

Comment : They aren't trying to sell you something you don't need. They are honest and a highly recommend auto repair shop. Thank you for all your help.

Reviewed : 07/03/2024

Comment :

Reviewed : 04/25/2024

Comment : Lack of communication and delay of repairs but the quality was great

Reviewed : 04/25/2024

Comment : Lack of communication and delay of repairs but the quality was great

Reviewed : 04/16/2024

Comment : This company doesn't deserve 1 star - They are terrible. The owners steal from people and don't repair cars properly. I brought my daughters car in January 16th to get some damage repaired. After numerous delay for "parts shortages" (which other body shops confirmed as untrue) we got the car back on March 13th. There were various, poor excuses given, but in general this shop seems terribly unorganized and I felt that our car was not a priority at all. The workmanship when we got the car back was poor at best. The really troubling part of my experience was that when I picked up the car the TPMS sensor was on as well as a "Headlight Fault" light, neither of which were on prior to picking up the car. They never told me they were on, just that the car was ready for pickup. Before I even left the parking lot I went back inside and told them about the problem - they said "yep audi has to clear the fault and the TPMS sensor will go off in a few days by itself, go ahead and take it to them" I will have this documented and will upload at picture as proof for anyone reading this. After several days of driving the car the TPMS Sensor didn't go off so we took it to a friends shop to try to save Longstreet some money. Upon running the diagnostic tool we were informed there was a missing sensor in the trunk and the BRAKE LIGHTS were non-functional. Which Longstreet never reinstalled when fixing the car. The first shop shop did reprogram the TPMS sensor, which was installed and functional. After learning this we took the car to Audi and informed longstreet that they were diagnosing the issue - Again I will upload a picture as proof. I notified Longstreet that Audi would be diagnosing the issue further and ordering the part and they said "ok" After Audi got the car fixed I called the shop to figure out who was going to pay for the part that Longstreet failed to reinstall. I spoke to the owner Joe, who immediately became belligerent, almost crazy. It was as if I was talking to a 9 year old child on the phone. He immediately said there were no issues with the car when it left and the only light that was on was the TPMS sensor because we didn t have one on the car when it came it. Which was an outright lie. Based on my interactions with Joe alone I would say Longstreet is a terrible place to take your vehicle, they are dishonest and incompetent. At the end of the Day I send Longstreet written demand for payment for the 500.00 dollars sensor repair that kept the brake lights from working and 175.00 TPMS programming. They not only failed to respond at all, but also never paid me. Consequently, I've been forced to hire an attorney. The shop must be in real trouble if they can't fix a car properly or cover a 675.00 dollar bill. Pretty scummy. Any shop that will send a car back on the road with non-working brake lights should be sanctioned. And I'd ask anybody reading this if you'd be ok if this shop put one of your family members in danger by not fixing a car properly. If you wouldn't be ok with what they did, don't go there.

Reviewed : 04/16/2024

Comment : This company doesn't deserve 1 star - They are terrible. The owners steal from people and don't repair cars properly. I brought my daughters car in January 16th to get some damage repaired. After numerous delay for "parts shortages" (which other body shops confirmed as untrue) we got the car back on March 13th. There were various, poor excuses given, but in general this shop seems terribly unorganized and I felt that our car was not a priority at all. The workmanship when we got the car back was poor at best. The really troubling part of my experience was that when I picked up the car the TPMS sensor was on as well as a "Headlight Fault" light, neither of which were on prior to picking up the car. They never told me they were on, just that the car was ready for pickup. Before I even left the parking lot I went back inside and told them about the problem - they said "yep audi has to clear the fault and the TPMS sensor will go off in a few days by itself, go ahead and take it to them" I will have this documented and will upload at picture as proof for anyone reading this. After several days of driving the car the TPMS Sensor didn't go off so we took it to a friends shop to try to save Longstreet some money. Upon running the diagnostic tool we were informed there was a missing sensor in the trunk and the BRAKE LIGHTS were non-functional. Which Longstreet never reinstalled when fixing the car. The first shop shop did reprogram the TPMS sensor, which was installed and functional. After learning this we took the car to Audi and informed longstreet that they were diagnosing the issue - Again I will upload a picture as proof. I notified Longstreet that Audi would be diagnosing the issue further and ordering the part and they said "ok" After Audi got the car fixed I called the shop to figure out who was going to pay for the part that Longstreet failed to reinstall. I spoke to the owner Joe, who immediately became belligerent, almost crazy. It was as if I was talking to a 9 year old child on the phone. He immediately said there were no issues with the car when it left and the only light that was on was the TPMS sensor because we didn t have one on the car when it came it. Which was an outright lie. Based on my interactions with Joe alone I would say Longstreet is a terrible place to take your vehicle, they are dishonest and incompetent. At the end of the Day I send Longstreet written demand for payment for the 500.00 dollars sensor repair that kept the brake lights from working and 175.00 TPMS programming. They not only failed to respond at all, but also never paid me. Consequently, I've been forced to hire an attorney. The shop must be in real trouble if they can't fix a car properly or cover a 675.00 dollar bill. Pretty scummy. Any shop that will send a car back on the road with non-working brake lights should be sanctioned. And I'd ask anybody reading this if you'd be ok if this shop put one of your family members in danger by not fixing a car properly. If you wouldn't be ok with what they did, don't go there.