Reviewed : 10/13/2026
Comment : ? Extremely Disappointing Service Department Experience
My experience with this service department was extremely disappointing from beginning to end. The lack of communication, unprofessionalism, excessive wait times, and unreasonable repair costs made this one of the worst service experiences I have had.
From the moment my vehicle was dropped off through roadside assistance, communication was practically nonexistent. My phone number was recorded incorrectly, creating additional complications when trying to arrange transportation from the drop-off location. This was only the beginning of a frustrating experience.
I was then informed that there were approximately 26 vehicles ahead of mine before my vehicle could even receive an initial diagnostic test. While I understand that service departments can get busy, there was absolutely no follow-up or communication regarding when my vehicle might be inspected. Over the course of two weeks, I repeatedly attempted to call for updates, but not once did anyone answer my calls. I also never received a single courtesy call to explain the status of my vehicle or let me know whether anyone had even begun looking at it.
The repair recommendations were another major concern. What initially seemed to be a relatively straightforward issue involving spark plugs eventually escalated into recommendations to replace the entire engine and turbo. The inconsistency and lack of clear explanations were frustrating and raised serious concerns about the diagnostic process. Given the technology and technical expertise a professional service department should have, I expected a much clearer explanation of the actual problem before being presented with such extensive and expensive repair recommendations.
To make matters worse, the quoted repair costs were absolutely unreasonable considering the level of service and communication provided. Ultimately, after all the waiting, frustration, and proposed repairs, the service department was still unable to get my vehicle running.
I was also disappointed by the apparent lack of professionalism I observed in the shop, including employees sitting around on their phones and vaping during working hours while vehicles were being serviced. This did not inspire confidence in the quality of work or the level of attention being given to customers' vehicles.
Overall, this experience was disorganized, frustrating, and completely unacceptable. Poor communication, excessive delays, confusing repair recommendations, high costs, and the failure to get my vehicle running made the entire process a waste of time and money. Customers deserve transparency, timely updates, honest diagnostics, and professional service. Unfortunately, this department failed to deliver on those expectations.
I would have a very difficult time recommending this service department to anyone based on my experience. I hope management takes these concerns seriously and makes meaningful improvements to customer communication, diagnostic procedures, employee professionalism, and the overall quality of service.