Reviewed : 12/12/2025

Comment : This review is for MY one and only experience with Ali at Liberty Auto Service.

I had called around to multiple inspection stations, I did leave them a voicemail to schedule an inspection appointment, before 2:00pm on 11/26/2025. They were the most convenient location and were recommended. I received a call back and i asked if there was availability for a same day vehicle inspection appointment. I was told yes and secured an appointment for 4:00pm. I took time off of work to make it to this appointment. I pull up a couple of minutes before 4:00pm and Ali was walking to the shop and tells me that they can’t help me today. I said I have an appointment and he asked who did I speak to. I said I don’t know, but I showed him the call history and said this is your number correct. He said yes, but we ran out of stickers. I said excuse me, then why did someone make an appointment for me. He said that the person that works for him did not know. How was that even possible?!. And then he asked me to come back on Friday. I had already taken the time off of work for the “scheduled appointment” with them. Due to their unprofessional behavior, I was unable to secure an appointment or walk-in anywhere else that day, because of the time.

Very unhappy with the entire experience.

Reviewed : 10/29/2025

Comment : I can’t say enough good things about this place. They are fast, honest, and great at what they do! Another place quoted me $600, they quoted over $300 LESS, then discovered the problematic part just needed a good cleaning, and didn’t charge me a dime! I will always take me my car here!

Reviewed : 10/08/2025

Comment : I have had mixed experiences here. They do good work, and charge fair prices. They found a defect in our car that other shops were unable to identify, fixing a clunking noise that we had. However, one of their employees backed another customer's car into ours, damaging our bike rack and rear bumper. Not too surprising since their parking lot is typically very full and not organized. They compensated us for this damage, but I had to return to the office several times in person to get the refund due to mysterious issues with the credit card system. They rarely answer the phone. So its a mix. I hope they get better about answering the phone and promptly providing refunds when warranted, and organize their parking better.

Reviewed : 09/11/2025

Comment : Al is the best guy to come to for car purchase and repair. He has helped me get in not on
e but 2 cars

Reviewed : 09/05/2025

Comment : My son at JMU has been coming here for the last few years and always has a great experience with service and reliability, they do great work here and prices are excellent honest place. absolutely will recommend to other parents!

Reviewed : 09/02/2025

Comment : I came into town for the football game and realized I had a terrible noise coming from under my brand new car. Al at Liberty on a late Saturday afternoon on a holiday weekend stayed late to fix the cover to my oil pan which had a loose bolt. He then didn’t charge me a cent! He was kind and reassuring to me the car was fine. This place is wonderful. I am forever grateful for their help.

Reviewed : 09/02/2025

Comment : The gentleman at Liberty always take care of me thanks for getting me in and out and I appreciate the hospitality

Reviewed : 08/01/2025

Comment : Excellent service !!!! Very happy very pleased I recommend them to Everyone took care of all my car needs fit me in there schedule with out hesitation ,,, very reasonable prices definitely a customer for life 🤗

Reviewed : 07/31/2025

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Reviewed : 07/15/2025

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