Reviewed : 12/01/2025

Comment : The communication and overall interaction with the service advisor was off putting and abrasive. I'm not trying to get interrogated or scolded. Please re-train and coach your staff on customer service because the attitude is uncalled for. I've been coming to this location for 7 years and this was by far the most unpleasant experience I've ever had.

Reviewed : 11/28/2025

Comment : The staff was very attentive.

Reviewed : 11/26/2025

Comment : My most recent service visit at Lexus left me with mixed feelings. Booking was incredibly easy, and they actually called me right when my dashboard showed the maintenance reminder, which I appreciated. The staff themselves were phenomenal courteous, professional, and easy to work with. However, despite having extended maintenance and warranty coverage, there always seems to be something that isn't included. This time it was the MAF sensor service, which I was told wasn't covered. Between the unexpected cost and the feeling that recommended services keep falling outside my plan, it's becoming frustrating. I'll likely go somewhere else to get the MAF work done, because at this point it feels like the coverage doesn't match the services they push. Great people, easy booking but the value and clarity around what's covered just isn't there.

Reviewed : 11/25/2025

Comment : Mario Rae the best Efficiency

Reviewed : 11/22/2025

Comment : Very responsive to my questions. Friendly, courteous, professional staff. Gave me Blue Book on my trade in. Good price on my purchase. Excellent customer service. Pleased with my purchase and the overall buying experience.

Reviewed : 11/21/2025

Comment : Super friendly service provider and communicative, would recommend

Reviewed : 11/19/2025

Comment : No issues great service at Santa Monica Lexus!

Reviewed : 11/18/2025

Comment : Marginal experience with this dealership as the advertise price was different than what was that the store itself, they added several questionable add-ons that were actually part of the price of the vehicle, however, they did not list it publicly at this price which is deceiving to say the least. In today's car market, where consumers are increasingly Wary of the car dealerships, especially with these types of practices, this business approach will not serve themselves or the public well.

Reviewed : 11/16/2025

Comment : Very knowledgeable and helpful staff.

Reviewed : 11/14/2025

Comment : Very friendly and professional