AAA Approved Auto Repair Shop Reviews Lexus Santa Monica 1602 11th St Santa Monica, CA 90404 Tel: (424) 587-1535 Hours: M-F: 07:00:00 AM - 06:00:00 PM Sat: 08:00:00 AM - 04:00:00 PM Sun: Closed Reviews Sort Reviews by: Date » or Rating » Page 1 of 37 |<< 1 2 3 4 5 6 7 8 9 10 → >| 1 Reviews 2018 lexus is 300 owner Santa Monica, CA Reviewed : 12/01/2025 Comment : The communication and overall interaction with the service advisor was off putting and abrasive. I'm not trying to get interrogated or scolded. Please re-train and coach your staff on customer service because the attitude is uncalled for. I've been coming to this location for 7 years and this was by far the most unpleasant experience I've ever had. 1 Reviews Ms l. Santa Monica, CA Reviewed : 11/28/2025 Comment : The staff was very attentive. 1 Reviews Flaviaturrini@yahoo c. Santa Monica, CA Reviewed : 11/26/2025 Comment : My most recent service visit at Lexus left me with mixed feelings. Booking was incredibly easy, and they actually called me right when my dashboard showed the maintenance reminder, which I appreciated. The staff themselves were phenomenal courteous, professional, and easy to work with. However, despite having extended maintenance and warranty coverage, there always seems to be something that isn't included. This time it was the MAF sensor service, which I was told wasn't covered. Between the unexpected cost and the feeling that recommended services keep falling outside my plan, it's becoming frustrating. I'll likely go somewhere else to get the MAF work done, because at this point it feels like the coverage doesn't match the services they push. Great people, easy booking but the value and clarity around what's covered just isn't there. 1 Reviews 2020 lexus ux 250h owner Santa Monica, CA Reviewed : 11/25/2025 Comment : Mario Rae the best Efficiency 1 Reviews Susan g. Santa Monica, CA Reviewed : 11/22/2025 Comment : Very responsive to my questions. Friendly, courteous, professional staff. Gave me Blue Book on my trade in. Good price on my purchase. Excellent customer service. Pleased with my purchase and the overall buying experience. 1 Reviews 2024 lexus rx 350 premium/350 premiu owner Santa Monica, CA Reviewed : 11/21/2025 Comment : Super friendly service provider and communicative, would recommend 1 Reviews 2024 lexus rz 300e owner Santa Monica, CA Reviewed : 11/19/2025 Comment : No issues great service at Santa Monica Lexus! 1 Reviews James h. Santa Monica, CA Reviewed : 11/18/2025 Comment : Marginal experience with this dealership as the advertise price was different than what was that the store itself, they added several questionable add-ons that were actually part of the price of the vehicle, however, they did not list it publicly at this price which is deceiving to say the least. In today's car market, where consumers are increasingly Wary of the car dealerships, especially with these types of practices, this business approach will not serve themselves or the public well. 1 Reviews 2024 lexus nx 350h base/350h premium owner Santa Monica, CA Reviewed : 11/16/2025 Comment : Very knowledgeable and helpful staff. 1 Reviews 2025 lexus es 300h base/300h luxury/ owner Santa Monica, CA Reviewed : 11/14/2025 Comment : Very friendly and professional Page 1 of 37 |<< 1 2 3 4 5 6 7 8 9 10 → >|