Reviewed : 08/28/2024

Comment : Formerly trustworthy business, now appalling. The most egregiously terrible experience I've had with a mechanic in over 30 years of driving. Run. I brought in my older car for a warning light check, and was told after assessment that it needed extensive brake and suspension work, in addition to some other smaller needs. I had the brake work done immediately due to safety concerns, and deferred the suspension work because the overall cost quoted was several thousand dollars. They kept my car for 3 days to complete the brakes and some routine maintenance. After I picked it up, I made an appointment for a second opinion regarding the other recommended repairs at a well-regarded dealer's service dept. The dealer staff were universally shocked by how much I was charged by Kittle's for the brake job, which I apparently could have gotten for less by a 4-figure amount. They also opined that my suspension needs investment of about $400, not $3000 as Kittle's said. But, the most disturbing discovery was that despite having my car for 3 days and actually performing an oil change, Kittle's did not diagnose a timing cover oil leak. I was severely overcharged on one front, advised to perform expensive unnecessary repairs on another, and meanwhile a problem went entirely unmentioned (unnoticed?) that was far more urgent than either of them. If I had not taken the car for the second opinion, I could have eventually driven the engine dry and destroyed it. Now I am faced with another hefty repair bill very shortly after the first, but this time it's actually necessary. I did inform Kittle's of the missed oil leak and the other concerns described, and the entire response I got was 'thanks for the feedback'. The degree of incompetence suggested by failure to detect the oil leak almost strains credibility. I sincerely hope that no other customer ever experiences anything like I did. But, the safest way to ensure that is probably to take your business elsewhere. Kittle's certainly doesn't deserve your trust or your money.

Reviewed : 07/18/2024

Comment : Good communication and good repair on a fairly difficult repair that several shops had declined to do. I would certainly use them again.

Reviewed : 06/20/2024

Comment : Any place with no customer seating and customer bathroom adds up to they don't want you there while working on your vehicle, because you might see how you're being screwed. This place will take weeks to look at your car meanwhile other vehicles are being repaired redflag number three two tests $600.00 in testing or shall I say paper theft 300.90 battery and at the end tech said needs more testing ppl stay away from this place looks like a family operation and they only care about themselves they don't care about there customer you are just a undeserved pay check to them.

Reviewed : 06/20/2024

Comment : Any place with no customer seating and customer bathroom adds up to they don't want you there while working on your vehicle, because you might see how you're being screwed. This place will take weeks to look at your car meanwhile other vehicles are being repaired redflag number three two tests $600.00 in testing or shall I say paper theft 300.90 battery and at the end tech said needs more testing ppl stay away from this place looks like a family operation and they only care about themselves they don't care about there customer you are just a undeserved pay check to them.

Reviewed : 06/08/2024

Comment : BEWARE!!!!! They will quote you a price, fix repairs , then test drive your car and then mysteriously find something else wrong Talk about shake down and extortion Read reviews BEFORE you go for repairs- I wish we had - after $10K spent

Reviewed : 06/08/2024

Comment : BEWARE!!!!! They will quote you a price, fix repairs , then test drive your car and then mysteriously find something else wrong Talk about shake down and extortion Read reviews BEFORE you go for repairs- I wish we had - after $10K spent

Reviewed : 05/31/2024

Comment : As always, the Kittles care and concern shine through - they keep my aging car on the road and running like a charm!

Reviewed : 05/18/2024

Comment : They took my friends car and charged 300$ plus 38$ a day. Now they negotiated a deal with the bank and tried to over bid them to also decline they 2700$ offer. Saying they want 3,500 for approximately 38day of a 300$ 28$ agreement. You do the math. THEY SCHEMING AND SCAMMING.

Reviewed : 05/18/2024

Comment : Staff was professional and courteous. Diagnosed problems with my car and fix them really quick. They even gave me details about other small things that could possibly be a problem in the future. Thanks guys great job

Reviewed : 04/25/2024

Comment : They took my friends car and charged 300$ plus 38$ a day. Now they negotiated a deal with the bank and tried to over bid them to also decline they 2700$ offer. Saying they want 3,500 for approximately 38day of a 300$ 28$ agreement. You do the math. THEY SCHEMING AND SCAMMING.