Reviewed : 11/24/2025

Comment : Thank you to everyone who!
Tyler , Jason, Matt and Bob and Mike - my Jeep runs like a champ

Reviewed : 11/10/2025

Comment : This has to be the worst dealership in the midcoast. My wifes jeep sat there for 4 months (jeep was completely dead, has a severe missfire and something went bad with the electronics which made it have no power) when they kept saying every day "yeah we are bringing it into the shop today" but everday for 4 months i drive by on my way to work and sure enough its sitting in the same spot. They finally decided to bring it in after almost 5 months and a few days later they called saying they replaced the battery and a fuse and its okay to drive but they have to reschedule it to diagnose the misfire. Really, after waiting 5 months they have to reschedule it and tell us to drive with a severe missfire that can damage the motor? So next day my wife was driving home, " Pull over vehicle will shut off soon" message came up on dash followed by Check engine, abs, airbag, brake, traction control lights came on then Jeep lost all power and died in the middle of the road. I am very glad our baby was not in the vehicle. They obviously have incompetent people working there that dont know how to fix anything. I had it towed right back to them after the amount we paid to have it fixed, i can only hope they warranty their work, which i doubt anyways. Would highly reccomend going elsewhere.

Reviewed : 10/31/2025

Comment : Dealership is filthy dirty. Every time I’m in there, there’s a new “manager” in the service department. Speaks real loud to upper managements inability to manage.

Reviewed : 10/25/2025

Comment : First and last stop you will ever make when purchasing your next vehicle. Best experience hands down. Make KEY your Dealer.

Reviewed : 10/18/2025

Comment : Good overall experience

Reviewed : 10/11/2025

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Reviewed : 10/04/2025

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Reviewed : 10/02/2025

Comment : I can’t say enough good things about our experience at this dealership! My son just bought his first Wrangler, and honestly, it went smoother than I expected. From the moment we walked in, everyone was welcoming and friendly. Mike, our salesperson, was absolutely fantastic. He walked us through everything without any pressure and really made the buying process enjoyable. Signing the papers felt easy, and my son couldn’t be happier with his new ride. I highly recommend this place!

Reviewed : 09/10/2025

Comment : We had a great experience at Key and love our new Jeep!

Reviewed : 09/05/2025

Comment : The folks at Key of Newcastle were awesome. We were out of state buyers and they helped us through the whole process. A special thanks to Rob for getting us the vehicle we wanted.