Reviewed : 03/18/2025

Comment : Tyler, in service was Awesome!

Reviewed : 03/18/2025

Comment : I recently purchased a 2024 Ford Escape at Kent Parsons. The entire experience was wonderful. Ken Jackson (the salesman) and Ryan Byrd (all the paperwork) were extremely knowledgeable and super friendly. I felt they wanted to make sure that I was satisfied with the vehicle I purchased. They answered all my questions and concerns. They were just a joy to work with. I would absolutely recommend Ken, Ryan and Kent Parsons to anyone looking to purchase a vehicle. They were simply wonderful! Thanks!I recently purchased a 2024 Ford Escape at Kent Parsons. The entire experience was wonderful. Ken Jackson (the salesman) and Ryan Byrd (all the paperwork) were extremely knowledgeable and super friendly. I felt they wanted to make sure that More

Reviewed : 02/11/2025

Comment : I ve been debating for a while if I wanted to leave this review or not, but I want others to beware. My husband and I are young and pre-ordered a brand new Ford Maverick from this location about 1.5 years ago. It took about 7-8 months for the wait plus production time. When the Maverick arrived at the location, we were not notified until days later, after several people had been let to test drive it and it had 8k miles on it. We were furious but needed the new truck so went forward with the purchase anyway, which we now regret.We have the truck paid off and have decided not to do business with this location in the future. We believe that because we are young (22 and 24 at the time of purchase) that the guys here figured they could take advantage of us and have some fun rides in a brand new Ford Maverick when they came out, and we wouldn t know the difference. Do NOT pre-order your vehicles for production through this location!I ve been debating for a while if I wanted to leave this review or not, but I want others to beware. My husband and I are young and pre-ordered a brand new Ford Maverick from this location about 1.5 years ago. It took about 7-8 months for More

Reviewed : 02/11/2025

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Reviewed : 02/11/2025

Comment : Everyone at Kent Parsons Ford are very knowledgeable, helpful and friendly. Also they are informative and upfront with everything that needs to be done to keep my Explorer in tip top operations.

Reviewed : 02/01/2025

Comment : Mid trip home to ohio from Virginia, i had a misfire start up in my 2021 transit. 5 children and the missus with me, trying to get home. Tom my van in, diagnosed and repaired in about an hour. Got me back on the road and home on time!! One very happy customer, one super happy wife and family!!

Reviewed : 01/28/2025

Comment : I was treated with courtesy and respect.They didn't have the tires I wanted. my second choice was fine with me.When I was unable to get the rebate for my second choice tires. Sean, the manager was able to assist me with a discount.

Reviewed : 01/24/2025

Comment : The services department is efficient, honest, and friendly. The repairs and service was completed quickly.

Reviewed : 01/19/2025

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Reviewed : 01/15/2025

Comment : zero stars, I'm waiting on the side of the interstate for 2 hours while my wife is waiting for someone to test mt battery that's under warranty. We called prior to arriving and was meant with immediate hesitation says it takes them a lot of hoops to go through to return a battery. Do you job and go through the hoops...we want service not the agony of having to do your job.zero stars, I'm waiting on the side of the interstate for 2 hours while my wife is waiting for someone to test mt battery that's under warranty. We called prior to arriving and was meant with immediate hesitation says it takes them a lot of More