Reviewed : 08/12/2025

Comment : Thank you Kenny Ross Collision! Our car looks like it just came out of the showroom and the work was done in a timely manner (even two days less than estimated). The staff was polite and professional and fun. I cannot say enough or thank you enough. God's abundant blessings to you all.

Reviewed : 06/30/2025

Comment : From the lady at the front desk to the service team everyone was super friendly and so helpful! They had my car done so fast and had it washed up much love

Reviewed : 03/26/2025

Comment : Excellent service

Reviewed : 02/27/2025

Comment : Jeff was great. Kept me in the loop the whole time my car was in the shop after an accident i thought it was totalled but it was not! Jeff hooked it up. I was away in Miami so he had it ready after hours so I can pick it up and go. So smooth and car looked better than it did after a 13k dollar accident. 5 stars for sure. And ask for Jeff:

Reviewed : 02/17/2025

Comment : My car came back better than before and quick! They did a nice clean of the inside as well.

Reviewed : 11/14/2024

Comment : Used multiple times with very few issues!

Reviewed : 07/31/2024

Comment : Always greeted with courtesy and a smile.

Reviewed : 07/06/2024

Comment : Always great KR service!

Reviewed : 06/04/2024

Comment : Good experience, kept us informed of progress and process.

Reviewed : 02/07/2024

Comment : *update* Megan from Kenny Ross did return the phone call and was willing to work out some type of arrangement so that I would not incur expenses since my car was hit. However, I do stand by my review due to work. DO NOT BRING YOUR FOREIGN LUX VEHICLES TO THIS PLACE! Go to your respective service center to avoid a huge bill. This location should get a NEGATIVE 5 and invest in finding competent, honest and all around experienced mechanics because those who worked on my vehicle are GROSSLY INCOMPETENT, DISHONEST AND LACK EXPERIENCE WITH LUXURY VEHICLES!!!
My driver’s side door was hit while parked. The insurance company sent my vehicle to Kenny Ross. The coordinator was polite, informative and professional. However, upon picking up my Volvo XC60, I heard wind. Anyone who owns a Volvo, Jag, Hummer etc, knows part of the luxury(and price) is that you CANNOT HEAR THE OUTSIDE!!! I returned to Kenny Ross to complain of this. The coordinator took it pack to service. When I returned she said she drove it down the long street and heard nothing. She must not own or have driven other Volvos. I was closing on a home in VA at the time so I had to accept the vehicle despite my concerns about the hearing wind. Upon arriving in VA, I asked a salesman to take a look - he isn’t service- that was on me. He did not see anything. This location was lack luster so I took my vehicle to another Volvo dealership!!! Thank all the dieities for Gary from Volvo of Richmond!!! He noticed right away and upon taking the door apart to look inside , he was horrified at the shoddy work!!! Rails were bent, screws missing, whole parts missing, stripped bolts and the list goes on. A picture is worth a thousand words but a video with explanation is worth its weight in gold. Unfortunately I can’t upload the video but I included the photos. This will cost upwards of FIVE THOUSAND DOLLARS to fix as the current door is unsalvageable!
As I close, I contacted the office manager, Greg Kuzyck. I felt he was genuinely concerned however he never followed through with returning my call or email. Now I see the unfortunate characteristics are pervasive. This place will tell you whatever and put “band aids” in order to get the money and you out the door!! BEWARE!!!