Reviewed : 03/30/2025
Comment : I wish I could give this dealership s service department a zero-star review. I ve owned new Hondas, Mercedes, BMWs, and Cadillacs, leasing or buying a new car every 3-5 years. This was my first Lincoln, and it s been a terrible experience from the start. Just one week after purchase, my car wouldn t start 50 miles from home after a long workday. The dealership drove out the next day to see what they could do, but the crew was rude, condescending, and dismissive insinuating to my staff that I d left a light on and could ve easily jumped it myself. This was after two tow companies and a colleague failed to jump it. I couldn t be there the day they drove out because my child was having major surgery, and the crew went to the wrong address despite clear instructions. They were eventually able to jump my car (after it sat overnight) and acted like my staff and I were clueless, but it turned out to be a hybrid computer issue draining the battery a recall was issued the next day.It only got worse. They kept my car a few days, then I received an Ohio Turnpike EZ Pass bill turns out the crew drove my car on the turnpike without paying tolls. I called the manager, who promised to cover it. A month later, another bill with late fees arrived. Same promise, same delay.After a third bill, I paid it myself to avoid collections. Only when my boyfriend called did they finally send a check no apologies.Since the day I bought my new car, the brakes made awful noises and I was told (and understood) this usually goes away after a few weeks. These noises did not. They said Lincoln knew about this issues but wouldn t have a fix for three months, claiming it wasn t a safety issue.Meanwhile, I continued to have endless problems in the first six months. Every service visit was a mess they d drop off my car without explaining what was fixed. Calls for answers went unreturned, or I d get vague excuses like the tech isn t in. Once, they called a month after my service saying a part arrived never mentioning prior that they needed to order a part. Then after driving 35 minutes to the dealership, they said, Good news, we didn t even need this part to fix it. The brake fix? They kept saying it wasn t available, even after three months.The final straw: they tried dropping off my car at 2 p.m. on a weekday while I was at work 50 miles away, with no prior call to arrange it. Their excuse? I thought my manager called. Communication here is nonexistent. Desperate, I called Nick Meyer Lincoln in Westlake. What a difference! In one hour-long call, they explained everything that had been done to my car, confirmed the brake fix had been available for months, and scheduled me for a normal, professional service experience.While the buying process was fine, the service department s incompetence, rudeness, and dishonesty make this dealership impossible to recommend. Do yourself a favor skip this place and buy your Lincoln elsewhere.I wish I could give this dealership s service department a zero-star review. I ve owned new Hondas, Mercedes, BMWs, and Cadillacs, leasing or buying a new car every 3-5 years. This was my first Lincoln, and it s been a terrible experience More