Reviewed : 08/03/2024

Comment : Kept up on progress every step of the way during the repairs via text. Repairs started right on schedule and were completed ahead of schedule. Worked well with my ins company. Car looks like new after repair work. Great job on repairs and super professional and just nice to deal with them.

Reviewed : 07/05/2024

Comment : Very communicative and accommodating. Perfect work, like it never happened!

Reviewed : 09/25/2023

Comment :

Reviewed : 09/13/2023

Comment : Had my car worked on here in 2020 - had to come back 3 years later to get it fixed as it was not completed correctly and my car was rusting away. They were very pleasant until it came time to get my car. I had moved from the area and am over an hour and a half away. I went to pick my car up and apparently one of the techs had hit my window lock. Since I didn???t realize I even had a window lock (which the manager made sure to point out is MY problem and I should have read my manual LOL) I left it there as it was after hours and I wasn???t sure if they had forgotten to connect something or what was going on. Manager Matt made it clear this was 100% my problem and had absolutely no sympathy to the fact that they were the ones that hit the switch and I have to find yet another person that???s available for a 3hour (minimum) round trip. Hard to do when you live alone in a place with no public transportation or Uber/Lyft. Here???s to hoping I can get my car sometime this week given they offered absolutely no solution to the problem and that their shoddy work is the only reason I had to bring my car to Laconia to begin with. I pray they fixed it right this time and I never have to deal with Matt or this business ever again again. Have never talked to a colder and less caring person. Couldn???t even be bothered to apologize or take accountability. Steve, who I had worked with during the repair process, was very nice.

Reviewed : 07/03/2023

Comment : The customer service I received at Cantin was the best I've ever had in my life. No restaurant, store, or business has ever taken care of me better. My doctor's office doesn't even treat me as well as they did at Cantin. Let me tell you why they are so phenomenal: 1.). They have a Bobby. Bobby, you can tell, is an absolute professional and he's clearly used to dealing with people who are in distress over damaged cars. Bobby was friendly, calm, reassuring, and just overall wonderful to work with. Every time I talked to him or listened to his voicemails, I felt more at ease with the stress of dealing with my car repair. I'm a worrier by nature and I thank you, Bobby, for always making me feel reassured. 2.) I never had to call Cantin once to check on the status of my repair. Bobby called me every week - sometimes more - to give me updates on the status of my 6-week collision repair. They were proactive and made sure I didn't have to lift a finger to learn about my car. Amazing. 3.) They really want to make sure everything is right. After I picked up my car, I had a concern about a small, minor adjustment in my trunk and how it looked. I hate sending food back at a restaurant, nevermind bringing a whole car back with a concern! But, as usual, Bobby put me at ease. He listened to my concern, agreed that I wasn't crazy, and assured me it would be fixed. Literally hours later, the adjustment had been made and my car was more perfect than when I drove it off the lot. I really appreciate his not making me feel like "a pain" when I had a concern. Overall, having a damaged car is insanely stressful, and this particular incident happened in alignment with many other stressors in my month. Cantin Collision TRULY made this a pain-free, stress-free experience and I can't thank them enough. They will forever have my accolades and my recommendations. If you are a prospective customer, call them today for your repair. They'll take care of your car and YOU, too. If you are a local business owner, consider picking up the phone and asking for pointers because their customer experience is unparalleled.