Reviewed : 03/25/2020

Comment : Just the yearly inspection today but great service as usual ??

Reviewed : 03/25/2020

Comment : This is the second vehicle my wife and I have bought from Hooks. If you are looking for a buyer friendly, transparent and fair dealership, do yourself a favor and visit Hooks Lincoln. You will get a market based trade offer and you won’t feel like you’ve been in a wrestling match. As a bonus, they only sell Lincolns, quality American luxury vehicles.

Reviewed : 03/25/2020

Comment : Hooks Lincoln is most helpful. It is the only place I will take my car.

Reviewed : 03/25/2020

Comment : I recommend this Lincoln dealer because they are consumer driven. this is my second car from Hook's I guess in a way, I could strongly suggest your being "Hooked" by one of their sales agents! You will find they go out of their way to meet your objective in purchasing a car. My sales person was Mark Grabowski . Mark actually delivered my car to Georgetown Texas! That is service and that is why I am recognizing them!

Reviewed : 03/25/2020

Comment : Here’s my experience with Hooks Lincoln. I’m from Wisconsin & was in the market for a Lincoln MKS. I had a trip already planned to visit family in Justin so I thought it would be a good idea to find a rust-free vehicle in the area & drive it back home. After some online searching I found one at Hooks. I gave them a call & spoke with Mark G in sales, prior to my arrival we communicated throughout the week via calls, email & text, he was very prompt in answering every question I had with the car. He sent me several pictures of the car including all minor exterior/interior cosmetic issues with the ‘used’ car, which was nice. When I arrived, a day earlier than scheduled, he knew exactly who I was & he only had my drivers license to go by that I sent him earlier that week, which was impressive. The car was waiting for me on the showroom floor, which was also a nice touch. We took it out for a test drive, he was knowledgeable with the cars features & took the time answer all the questions I had. After the test drive I wanted to see under the car, which he was happy to bring it in the shop & have a tech put it on the hoist so I could check out the car further. Satisfied with the car we went to his office to make the deal & after that was done he walked me out to the car where he took a little more time to show me a few more features with the car. Once that was done he shook my hand & I was on my way. The very next day I discovered an issue with the car where the volume touch panel on the dash would randomly light & start raising the volume, I’d turn it down then it would turn back up. I called Hooks to speak with Mark on this issue to see if he had any insight, but he was busy with a customer & the receptionist was going to have him get back to me. That was before noon & he didn’t call me back until after 4pm, but I missed the call. Called back right away but he was unavailable, so I sent him a text about the issue & all I got back was “That’s new one on me. I use the volume on the steering wheel. Maybe try a master reset or check the Lincoln/Ford forums”. That was all the assistance I received with the issue, no call or anything further to help with my ‘new to me’ car purchase. After digging online I discovered my model MKS (2013-2016) has a history where the in dash radio/hvac controller (front interface control module) will fail & the buttons will randomly work on their own. I also found Ford has discontinued this part so I can’t even get a new replacement. Mark may have not been aware of the issues with my vehicle, but I’m willing to bet the service department knew about this when they inspected the vehicle for sale & didn’t fix it. I doubt this just happened to fail the day after I bought the car. I knew the car was sold as is, but I was shocked that there was absolutely no service after the sale or concern from Hooks to follow up with anything. Here in Wisconsin pretty much every dealership offers at least a 30 day warranty where if anything goes wrong with the car they will make it right. My wife’s used Acadia I purchased at a local dealership & they took care of me no questions asked with a few issues I had after the sale. I’m 100% happy with that vehicle purchase experience & recommend Markquart Motors of Chippewa Falls Wisconsin to anyone in the market. The only reason I didn’t purchase this vehicle there was because I wanted a car that hasn’t been exposed to salt & the harsh Wisconsin winters. I was pleased with the service I received before the sale, but completely disappointed with the lack service I received after the sale.

Reviewed : 03/25/2020

Comment : I bought my new car from Hooks Lincoln and they made the process so easy and fast. I love my car and I’m very happy with the experience here.

Reviewed : 03/25/2020

Comment : Clearly, the most relaxed & professional buying experience I have ever encountered. Simple & expedient, a true pleasure. I cannot offer any suggestion that would have improved the transaction. My only suggestion is to ask for Mark G. to assist with your purchase. The dealership is small enough to be personal, yet big enough to handle all bumper-to-bumper aspects.

Reviewed : 03/25/2020

Comment : I have been purchasing vehicles from luxury car dealerships In west Fort Worth for 3 decades and Hooks has provided the best service experience.

Reviewed : 03/25/2020

Comment : Great customer service... they picked my car up at my house, dropped off a loaner, and then dropped my car off to me wherever I was at when they were finished (but not before they washed and cleaned the inside).

Reviewed : 03/25/2020

Comment : A big "Thank You" to the staff and management at Hooks Lincoln. I started this process online with Robert, who was very professional and even provided a ride to the dealership. Curtis handled the paperwork, which was straight forward without the presignature upsale add ons! Before leaving, Kip Hooks made the effort to say "Thanks" to bookend the experience. Future return Customer, Will