Reviewed : 10/12/2026

Comment : Arrived and stood around for 20 minutes. No greeting/hello well be with you or direction in where to go. Decided to leave and find another Honda service center bc this one isn't it. Funny they have a 2 star rating but there's customer service award banners hanging. Looks like other reviews have same issues. Lazy staff.

Reviewed : 09/18/2026

Comment : Dropping my car for shut down problem and oil then ask for shuttle to drop . Sign up at 9.03 and wait till 9.30 . Then beside he drops me he have other customers after me . Can you believe he dropping other one first that's 20 minutes to dropping him then he starts dropping me that's taking 26 more minutes what a drive very bad idea. What a bad . Shuttle shuttle

Reviewed : 09/09/2026

Comment : As a former acura technician and honda service advisor with over 15 years of working in the industry (3 years behind the desk and 12 in the shop) I can say with all confidence STAY AWAY from these crooks. I emailed the service manager and called and have been ignored so ill share my experience here. I brought my vehicle in for recalls and warranty work on the Safety Restraints Systems which is covered under lifetime warranty for the usable life of the vehicle in my case. The advisor tried to get me to pay over $200/hr for diagnosis on each concern. All of my concerns were and still are covered under warranty and I have both repaired vehicles and written their service orders under warranty for these exact concerns. This place is an absolute joke and has earned their horrific google rating. I really hope my srs system works appropriately in the event of an accident because this has all been documented with Honda corporate and I will gladly go to court and show how this dealership gate kept me from legitimate warranty repairs. I wouldn't bring my vehicle back here if they promised me the world. This is the exact reason I left the industry and why most people HATE dealership service departments. Employees who dont want to work and management who doesnt want to manage. Leaving customers upset and with vehicles not holding up to the Honda standard.

Reviewed : 09/05/2026

Comment : Brought my car in on Wednesday.
On Thursday they told me I was next in line for diagnostics.
On friday they told me I was fifth in the line.

Charged me 100$ to fix the alternator.

That wasn't even the problem.

Drove it away and it turns out they put a bad alternator in.

They had my car for nearly a week.

Finally got it back.

Drove it for 3 days.

Turns out, the alternator wasn't the problem.
They didn't find the actual problem.

I will probably lose my job because of all of the work I've missed because of these mechanics who can't do their jobs.

Edit:
They are now trying to charge me 240$ to have cleaned the gas cap and REFUSE to fix the engine shivering.
The engine wasn't shivering when I brought it in.

Wayne Leigh has lied to me multiple times.

Reviewed : 08/14/2026

Comment : Took van for brake job and they didnt torque the lug nuts. Three nuts fell off one tire and they dont awnser my calls to get it fixed.

Reviewed : 08/05/2026

Comment : Horrible customer service and not trustworthy.
I took my car in for routine service. The service rep Wayne called me to try and get me to add over 2k in additional work without any explanation for what the services were or why they are needed. He recommended some service that's recommended only every 15k miles that I already did only a year ago at another Honda location. They have access to that info from other dealerships so he should have known it was not needed. I declined the additional services and then he never called me to let me know my car was ready. I had to call the next morning to ask if it was done and he lied saying he called me. No missed calls or VMs. Made me late for work that day and he never apologized even though I was clear about these issues.
Plus, found out a few days later there was an open recall on my vehicle and they never said anything about it.
Save your time and money and go somewhere else.

Reviewed : 07/26/2026

Comment : Took my 2021 Insight in for a transmission and blind spot errors. After 4 days they determined I needed a new transmission after test driving less than a mile. The diagnosis video only stated the error codes and the $11k quote. Took it for a 2nd opinion, after changing the transmission fluid and a few hundred miles, all is fixed now.

Reviewed : 04/21/2026

Comment : Ted and Kyrah always are the best!! The customer service is amazing.

Reviewed : 03/27/2026

Comment : Took my car in bc engine light was on. They charged almost $200 for diagnostic (which is fine I suppose) but the recommended repairs came out to almost $3000. That concerned me so I got a second opinion elsewhere and all they did was replace one part and drain out water and my car has been driving great for the past month.

But the worst part is they claimed I didn’t pay even though I have a posted charge on my credit card. Even after providing proof, he told me to pay again. Um no, I need to know where my $200 charge went then. So then my husband came in-person the next day & talked to a manager there. & he uncovered we paid someone else’s charge. That was my last straw. They were so persistent on me paying immediately (which I don’t have an issue if there was a payment error). They apologized over text, but they called, left a voicemail, and texted me to pay when they thought I had not paid.

Reviewed : 03/09/2026

Comment : Delays
, lack of communication, over charging for unnecessary services