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Searched: Auto Repair - Hometown Service Center

AAA Approved Auto Repair Shop Reviews Approved

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Hometown Service Center

130 E College Ave
Westerville, OH 43081

Tel: (614) 895-8069
Hours: M-F: 07:00 AM - 05:00 PM
Sat: Closed Sun: Closed


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1 Reviews

Westerville, OH

Comment : They did what was needed, and a dag gone good job at that...but, they did not call for me to approve repairs they did, I would have approved them, BUT, there was no call

1 Reviews

Westerville, OH

Comment : Tim was kind, considerate, honest and spoke to me in a manner that helped me understand the issue at hand. Highly recommend this service professional and his team

1 Reviews

Westerville, OH

Comment : Owner didn't fix the car as promised. But took are money then says engine blew. Worst service ever. See u in court

1 Reviews

Westerville, OH

Comment : They won't even answer their phone ?????????????????

1 Reviews

Westerville, OH

Comment : I asked for a quick repair for my minivan, they did it, with high quality and fare price.

1 Reviews

Westerville, OH

Comment : Tim & staff now service 4 cars for me, 3 Honda???s and Ford. Got me in on short notice this week for some maintenance on son???s car before he goes back to college. Much appreciated.

1 Reviews

Westerville, OH

Comment :

1 Reviews

Westerville, OH

Comment : I brought my car here to get 2 new tires as well as a tire rotation. They replaced the 2 tires but only rotated one side. So on the front I have one old and one new tire, and on the rear I have one old and one new tire. I would take my car back to fix this simple mistake. However he banned me and my whole family from returning to his shop. I questioned him and he exploded. I would not recommend this shop, especially if you might question Tim.

1 Reviews

Westerville, OH

Comment : I am truly disheartened to provide this low of a review! Tim has done good work for both my teen daughter and I in the past, but today my son and I were treated so poorly that future customers must be warned to enter into a relationship with Tim with serious caution! He is easily provoked, emotionally unstable, and extremely unprofessional. I referred my 20 year old son to him with confidence it would go well. I was wrong! While my son s car was at the shop for two new tires, Tim said an unrelated part of the car spontaneously broke. Instead of communicating that to my son with an estimate of the cost for repair, he went ahead and made the repair and charged him for it! When my son expressed disappointment at the significant increase in cost for a repair that he was unaware of and not notified of, Tim immediately became defensive and actually called ME on the phone! During our phone conversation he asked me what the problem was, and I believed he wanted to know so he could make it right. Wrong! I calmly began to explain that my son would have preferred that he was called and given the option of making the repair (it s an old car, not worth large repair costs, and my son is capable of and enjoys making his own repairs) or at the very least given an estimate of the cost. Tim interrupted and spoke over me, called my son a jerk, and said that he needed taught a lesson . I was stunned at the rudeness of his comments, but he wasn t done! He told me my son and I are no longer welcome back as customers and then he hung up on me. It felt very blown out of proportion. I had barely said anything, and I never raised my voice. The story gets crazy now as back at the shop Tim told my son he was now trespassing, and then took the car back into the shop stating that he would remove the part to teach my jerk son a lesson My son multiple times said that he would pay in full if Tim would leave the car as is. Tim demanded cash payment and at the point had the car on the lift while threatening to remove the part. My son agreed to go to the bank and get cash, which he did, and returned to Tim still ranting as the garage staff awkwardly stared at the crazy scene. When my son paid him the cash he had demanded, Tim had lowered the cost to apparently make up for the lack of communication about the unexpected repair. I m glad that the cost was adjusted (something neither one of us had said he had to do) but the emotional explosion, threatening behavior, and lack of any remorse significantly outweighs any good that came from this experience. I trusted Tim, but I would not recommend him to anyone for fear they would receive this version of Tim. Find another garage.

1 Reviews

Westerville, OH

Comment : I really appreciate Tim getting my car in and out so quickly!

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