Reviewed : 06/23/2025

Comment : Great service and fantastic prices! 2017 Nissan Maxima with 130,000 miles suddenly stopped running. Would restart for a few minutes but stop as soon as you tried to pull forward. I wanted to use a local shop instead of a dealership or National chain. I Had recently driven by their beautiful new building on Bruce street so I decided I would give them a try. Had never used them before. They hooked it up to a diagnostic machine and found out problem was that rodents had eaten through the wire to a critical sensor. Nissan repair manual said that the whole engine would have to come out to fix. Hines was able to replace the wire harness without removing engine and fixed within 24 hours. Only charged $315! Runs great. I will always bring my vehicles here.

Reviewed : 05/31/2025

Comment : Customer service needs help.

Reviewed : 05/28/2025

Comment : Trust worthy and competent and. Communicate with customers often and clearly.

Reviewed : 05/25/2025

Comment : When I got stuck in some mud with my 10’ box truck, I called a few places and they were very expensive but Hines was reasonable and quick to get there.
They helped get me out in a few minutes and the tow guy was super kind and helpful! Very good company and if I need help again I’ll definitely call them first.

Reviewed : 05/01/2025

Comment : I had them fix my air-conditioning, at first pick up the problem was not fixed properly, but they stand by there work and fixed it and. I appreciate that

Reviewed : 05/01/2025

Comment :

Reviewed : 04/26/2025

Comment : Fair prices. Great service. Could have charged me for a brake job as I had been told by 3 places i needed one. But they said my brakes were fine. So that’s pretty honest in my book.

Reviewed : 04/24/2025

Comment : These guys took care of my bad boy mower for a fair price.

Reviewed : 04/22/2025

Comment : We had a horrible experience with this place. Our Chevy Impala (145k miles) that always ran well had a sudden engine problem the same day as our second vehicle became undriveable. Very unfortunate circumstances but we had the money to fix it and just needed people who knew what they were doing. We first took it to another mechanic that sold us an easy fix that didn't work. Hines was the second place we took our car to in a very desperate time sensitive circumstance. (Time sensitive because people need their cars to get to and from places, including work!) We explained to them that this was the second go at fixing this, thinking they would actually attempt to fully diagnose the issue. After their 'diagnostic', they sold us $1.3k of fixes. Brian swore up and down they were all necessary for the car's health and related to the current issue. Okay. They do the work, we're informed of a warranty on all parts and labor. Fine.

My car did not make it 7 whole days without repeating the exact same issue in the exact same manner. As soon as we called them Monday morning the games began. They let us know they would call us back to tell us when we they would have a time to look at it on Monday. No call after 2+ hours, so we take it in ourselves. Not only did they apparently not look at the car at all they didn't even call us and kept our vehicle overnight without notice. They continued the stonewalling into the next day when we show up halfway through the day and ask for an update. They apparently have been looking at it but aren't done. I ask what they are doing. Brian tells me they're doing a compression test on the engine that they apparently didn't do before because it's "not standard" to fully diagnose the issue and they don't have the results yet. (This is not even true. The first mechanic we took it to did a compression test as the first step to diagnose.) Keep in mind we originally told them this is a second opinion and we want them to actually fix it and fully diagnose and inspect and they chose not to while framing it like they were, apparently. It definitely felt like they were intentionally dragging their feet, either to get us to abandon our rights to repair under their so called warranty or to invent a reason why they're not responsible for fixing it and it all stemmed from them apparently deciding to pick and choose what to look at to sell us unnecessary fixes. I took my car back in the end because I couldn't play stupid games with them forever and have a job to go to. Needing your vehicle fixed and serviced in a timely manner was definitely something these people have no concept of. It feels like they never had any intention to fix our vehicle and likely saw candidates they could scam who would come back over and over for half-ass attempts at repair. If you have an older vehicle just avoid all together, as a complicated issue may be out of their capabilities. Btw, whenever they reply arguing with this review just know anything they say to reframe the narrative was never communicated with us and they are only trying to save face.

Reviewed : 04/08/2025

Comment : Hines is the only place that I ll take my vehicles for check ups and repair. Wonderful staff, quick diagnosis, and fair pricing. I ve even had to use their towing services, which was as painless as a situation like that can be. Highly recommend!