Reviewed : 06/25/2025

Comment : Don Shearer and Hershey Auto have taken excellent care of our family's 4 cars over several years. The cars range in age from 2011 to 2019. Our latest issue involved needing an emergency PA State Inspection for one of our kids living out of state. Don was backed up but worked him in. While that was ongoing, my husband and I had car trouble in New York state. We had the car towed to Hershey Auto, and despite being backed up, he ran diagnostics and solved the problem. Separately, they work hard at Hershey Auto to present your repair options, the time it will take, and the cost of each option. They walk through the pros and cons of each path. Cannot speak highly enough of Don, Robert, and Hershey Auto.

Reviewed : 06/10/2025

Comment : Now I know why insurance rates are so high, it is because of disreputable companies like this one.

On Thursday our car was ran into, Hershey Auto Center was called for the tow. The driver never informed our daughter that she would have to go down to their facility to release the car to the body shop. We found out this fact on the following day, Friday, from our Insurance Company State Farm. My daughter came to your business that day to release the car. But her car didn’t leave your facility until the next week on Tuesday!
If we were advised on the day of the tow that we would have to come down to sign a release, we would not have had to wait five days for the car to be delivered to the body shop. Was this your way of racking up more money for storage fees?
This is why our insurance is so high in this country, it is because of the disreputable practices of companies like Hershey Auto Center.

Reviewed : 05/19/2025

Comment : Got into a nasty accident driving to hershey Park. Don at hershey auto arrived in about 10 min to tow my car and stored it for a day. He was very nice and insightful. Even helped me secure the car on a dolly I used to tow my car back to baltimore. Thank you so much for the quick response and help!

Reviewed : 05/02/2025

Comment : Had an awesome experience at Hershey Auto Center. Robert and Don were super helpful—got me in quickly and took care of my tire with no hassle. Friendly, fast, and professional. Highly recommend if you need honest and reliable service!

Reviewed : 04/16/2025

Comment : Some time ago I had brought my car to Hershey Auto to have them service my car. It was my first and last time id ever go there. The shop suggested I change my cabin filter. I gave them the ok. Paid for a new filter plus labor. Not cheap. A few days later I had the car into the dealership for somthing else. They asked while it was there if I'd like to get a free cabin filter inspection.. which I agreed to let them do. The mechanic said my filter should be replaced. I told him that's not possible as I had paid Hershey Auto to put a new one in just a couple of days earlier. When he showed me the filter it became obviously clear the old one was never replaced. I brought my car back to Hershey Auto and had them replace the old filter which I had already paid them to do. They did and tried to give me some lame excuse for not doing it. I would never recommend this place to anyone.

Reviewed : 02/27/2025

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Reviewed : 01/17/2025

Comment : Will not take my car anywhere else! Great service

Reviewed : 11/03/2024

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Reviewed : 11/03/2024

Comment : Insane quote for brakes. Was asking for double the price compared to other garages. They should be transparent about their pricing.

Reviewed : 09/20/2024

Comment : Nothing but AMAZING things to say about this business! Always have been so kind and helpful! Would recommend to absolutely everyone!