Reviewed : 04/24/2026

Comment : 5 stars is not enough as far as I’m concerned. They have gone above and beyond for me. My husband and I have bought our last 5 vehicles from them. They couldn’t get me in to have something fixed on my jeep so I had to go to west herr. West herr didn’t have a loaner for me because they said they didn’t have any available. They were keeping my jeep for 4-5 days. However Pete and Brandon offered me a vehicle to use until then. Who does that? Another business is fixing my vehicle and yet they offer me a vehicle to use until my jeep was fixed. GREAT customer service!!! Will continue getting our vehicles from them!

Reviewed : 04/21/2026

Comment : Recently purchased a used SUV from them a few months ago. There were a couple issues with the vehicle, (as I feel is normal with most used auto's). Had no problems with making an appointment and having the issues taking care of at no charge. Did not have bumper to bumper warranty either. Have, would, and will continue to refer anyone interested in new out used vehicles to Mike Smith before making any decision. Charles

Reviewed : 04/21/2026

Comment : Everyone we worked with was very knowledgeable and accommodating. Friendly sales service and I think we worked out a terrific deal.

Reviewed : 04/15/2026

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Reviewed : 04/13/2026

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Reviewed : 04/13/2026

Comment : Working with Javon and Brandon was great! They got me the exact car I wanted and within budget. They were patient with my questions and specific requests.

Reviewed : 04/13/2026

Comment : Zack and the team at Heinrich Chevrolet were great and went above and beyond to get me in my new Jeep. Thank you from the bottom of my heart ??

Reviewed : 03/30/2026

Comment : Great experience from start to finish!

Reviewed : 03/29/2026

Comment : I?ve only used the service department at Heinrich Chevrolet and have not purchased a vehicle there, so this review is based solely on my service experience.

There are definitely some positives. The facility is clean and well-maintained, scheduling appointments is easy, and the service advisors are consistently friendly. I also like their multi-point inspection system, which provides a clear summary of the vehicle?s overall health, and the fact that inspections are complimentary. Pricing on routine maintenance like oil changes and tire rotations has been reasonable. For newer vehicles or warranty work, I would recommend them.

That said, there are a few areas where I think the experience could be improved. When faced with larger repair estimates, I would appreciate more practical guidance from advisors?specifically, what truly needs to be done now versus what can reasonably wait. That kind of transparency goes a long way in building trust.

In terms of pricing, while it appears to be in line with typical dealership rates, it can be significantly higher than local independent shops. For example, I received a quote of $1,354 for a PTO seal replacement here, compared to $522 from an independent shop in Niagara County. That?s a substantial difference.

I?ve also had instances where recommended repairs seemed unnecessary. For example, I was advised to replace control arms even though the vehicle passed inspection, and two independent shops disagreed with that recommendation. Additionally, I previously had brakes replaced here?while the initial price was fair, the brakes squealed for about a year afterward, and follow-up visits didn?t fully resolve the issue.

Because of the higher estimates, I would be hesitant to recommend this service department for older vehicles, where cost sensitivity is often more important.

Overall, I think there?s an opportunity here to build stronger long-term relationships with customers by focusing on clear, honest guidance and competitive recommendations. That kind of approach would likely keep customers coming back?not just for service, but also when they?re ready to purchase a vehicle.

Reviewed : 03/28/2026

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