Reviewed : 10/16/2025

Comment : Professional, efficient, communicative, and they have transparent pricing. Best experience I’ve had at any auto repair shop. Highly recommend!

Reviewed : 10/06/2025

Comment : Hawthorne Auto Clinic is one of the best, if not the best repair shops in town. Every staff member is so kind and helpful, they explain everything in detail, and are just amazing overall. On two separate occasions, my check engine light came on and they ran diagnostics for free. As someone with almost no vehicle/engine knowledge, they gave me an understandable answer and eased all my concerns. If you’re looking for a place that treats you and your vehicle like a top priority, this is the place to go! Thanks y’all!

Reviewed : 09/18/2025

Comment : Wonderful people, quick service, checked many areas for issues but found none. I definitely will use them again.

Reviewed : 09/15/2025

Comment : Very friendly service, and convenient online platform for electing desired services. However, I got charged $200 to diagnose a battery issue, another $290 to replace the battery, and in the end the primary issue was the alternator. Ended up taking it to another shop that would do it for cheaper. If you've got the money, this is probably a great shop, but unfortunatley I had a bad experience.

Reviewed : 07/25/2025

Comment : I've been getting work done on my very old Chevy Cobalt here for years, and I am always impressed with their speed and quality of service. They help me understand what I need and why, and work within my budget to accommodate repairs to keep my car on the road in a way I can afford. They are really communicative and you can text them! They send a detailed prioritized report of the work needed and you can approve or deny what you want done in that service. I will always come back here, I really trust their work and feel good about bringing my car here.

Reviewed : 07/10/2025

Comment : I brought my car to Hawthorne Auto Clinic on the advice of a trusted friend. I'm happy to say I'll be bringing our family's cars here from now on. The level of service and clear communication outshines other shops I've tried. The warm and knowledgeable office staff made sure I understand the issues they discovered. I appreciate the detailed report of findings they provided. I feel confident I'm getting expert advice and the best care for my car.
Thank you to Hawthorne Auto Clinic for maintaining such a high standard of service in automobile maintenance.
Melissa N, southeast Portland

Reviewed : 04/22/2025

Comment : Took car in with concerns about tires, motor, sound, and squealing breaks. Told my front wipers were good (they were streaky and needed to be replaced), all my tires were the same psi (they obviously were not) and the noise I described did not exist. About a month later my transmission light is on and the sound I was telling them about was a symptom.

I was also hoping that a woman I felt comfortable talking to and would be more detailed-inclined would test drive and work on my car but a man did. In the end I was overcharged and my brakes still squealed. Tried to schedule another appointment amd bring this up but the person answering the phone came off rude so I decided to cancel and go elsewhere. If you come here, be sure to be in your car during the test drive and price comparison shop the cost.

Reviewed : 03/22/2025

Comment : I have had two cars serviced here. This is my go to auto shop. They have the best communication of any repair shop I've been to in Portland. The quality of the the repairs have been outstanding. The labor fee they're charging is well worth it. I recommend if you get a hefty quote call the shop and talk to them. My recent visit was to tune up a car I bought in a private sale. Kelly sat and listen to ping pong between grieving the lost of my prior car to collision while parked to my many questions about what was essential to get this car in better shape. Because I had them do a full inspection their quote had many reccomendations, at first glace you'd think the worse. But Kelly laid out what they saw essential and was forthright with information that help me reach my goal. I'm not sure what more a customer could ask. Plus the front desk area isn't a stygen heap.

Reviewed : 03/19/2025

Comment : Wow, what a revelation! To go into an auto service center and not feel talked down to nor “mansplained”. My car was serviced quicker than expected, for less money than other places, and the communication throughout the process was excellent. Clearly, I highly recommend this business👍!

Reviewed : 03/13/2025

Comment : This shop is amazing ! They helped me advocate for myself/car with other shops. If you know the feeling of relief when someone suddenly starts speaking your language, you will appreciate their their unparalleled customer service.