Reviewed : 02/27/2025

Comment : Your car will be EVENTUALLY fixed. So my car has been here on two different occasions for two different types of repairs. The first repair job was back in November. The second repair was at the end of January. So my issue with the Goodyear service center on Arlington is not the quality of repairs. But when they say they will start working on your car. So on both repair visits I made an appointment for 8:00 a.m. when they open. Assuming they would start working on the car at 8:00 a.m. so it would be done at the end of the day as I was promised by the repair shop. On both repair visits they did not even look at my vehicle until a day and a half later. Don't give somebody a appointment and promise to do the work when you don't intend on doing it until the next afternoon. On both occasions this created work scheduling issues for me. And arranging a friend to pick me up to and from the repair shop. Both repair visits were minor work and shouldn't have taken more than 2 hours per repair job. The first job they had my car for 3 days. And 2 days for the second repair job. Both of which I was promised the repairs would be done at the end of the day from drop off. The repair work themselves on both jobs were done well. I've already called their customer support phone number that they respond with when you leave a review. It really doesn't get you anywhere other than a verbal apology. I need to find another place that delivers on what they promise.Your car will be EVENTUALLY fixed. So my car has been here on two different occasions for two different types of repairs. The first repair job was back in November. The second repair was at the end of January. So my issue with the Goodyear More

Reviewed : 12/26/2024

Comment : BUYER BEWARE - Under-qualified mechanics and high employee turnover rate. Management doesn t have a clue how to run this place.

Reviewed : 12/26/2024

Comment :

Reviewed : 11/13/2024

Comment :

Reviewed : 10/12/2024

Comment : What an amazing experience, they treated me like family and I'll definitely be back, I highly recommend this place for all your automotive needs.

Reviewed : 10/08/2024

Comment : Thanks, Cory for the great price on tires, and work done on my dad's suv.

Reviewed : 09/29/2024

Comment : Manager Anthony was super friendly & extremely helpful! He Was so adamant about fixing the issue I had with one of my tires! Thanks again, Anthony !

Reviewed : 09/16/2024

Comment : What is that for my child rotation kept having problems but there's two front tires and had to go back and again and again. They were patient and kept trying to find the problem

Reviewed : 09/13/2024

Comment : Had an appointment at 2:30 today to get my tires replaced only to find out when I get there that I???d have to reschedule after wasting time gas & a work day instead of getting a courtesy call explaining the situation. They rescheduled me for tomorrow but I???m worried the same thing will happen tomorrow. This is unprofessional on their end . First & last time I do business with them.Had an appointment at 2:30 today to get my tires replaced only to find out when I get there that I???d have to reschedule after wasting time gas & a work day instead of getting a courtesy call explaining the situation. They rescheduled me for ???More

Reviewed : 09/09/2024

Comment : I had been going to Conrad???s for years and had been treated so poorly and ripped off so many times, but I was afraid to go anywhere else. Once I finally made the change, I decided to try out Goodyear, hoping it???d be my new go-to auto shop! My first experience was amazing! The two guys at the counter made me feel so welcome and they were very informative when it came to the work for my car. I was so relieved to find an auto shop that was reliable and friendly!My 2nd experience was the complete opposite. I had scheduled an oil change and wheel alignment for Saturday, August 31st in the afternoon. The morning of my appointment, I received a call from a very friendly guy named Cory, he informed me that they were short staffed and asked if I could reschedule my appointment. Absolutely, no problem at all! I asked if they were open on Labor Day since my normal week days would not work. He said yes and rescheduled me for 3pm on Monday, September 2nd. Before hanging up, I asked if they could replace my brake light and he said yes and very enthusiastically told me that they???d get everything done for me and appreciated me for working with them to reschedule.On Monday, I walk into the shop and am immediately told by the guy at the counter that he only had time to do my oil change because ???it was a holiday and they were trying to get out of here???. I was so caught off guard by this. As I was waiting for my oil to get changed I heard him answer the phone and say his name was Cory. After he got off the phone, I asked him if he was the one I talked to on Saturday, he said no and that he???s been on vacation and he just got back. I was glad to hear that because the Cory I originally talked to was super kind and helpful and this one was not. After, my oil was changed, I asked how long a wheel alignment and getting my brake light replaced would???ve taken and why he said over an hour. They still had two hours until they closed??? he then proceeded to tell me that I need more additional work done on my car, why would you tell me that I need more work done when you refuse to do the work I had scheduled to come in for in the first place?!?!I was and am still and fuming about this situation, what a waste of my time!I had been going to Conrad???s for years and had been treated so poorly and ripped off so many times, but I was afraid to go anywhere else. Once I finally made the change, I decided to try out Goodyear, hoping it???d be my new go-to auto shop! ???More