Reviewed : 03/15/2025

Comment : Winter and Jeremy were AMAZING. I was able to make an appt online when my tire blew after hours, which was convenient. I arrived for my appt and my rare tire size was not in stock in store. I needed to make a trip that afternoon and I was starting to stress internally. Jeremy graciously drove to the warehouse to pick up the tire and got me back on the road within 2 hours. So appreciative of their efforts. This was the best customer service experience! They definitely came to the rescue!Winter and Jeremy were AMAZING. I was able to make an appt online when my tire blew after hours, which was convenient. I arrived for my appt and my rare tire size was not in stock in store. I needed to make a trip that afternoon and I was More

Reviewed : 03/11/2025

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Reviewed : 03/05/2025

Comment : Jeremy is always very reliable and someone who makes me feel comfortable bringing my car to Goodyear every time. This time around though, I had the pleasure of talking with Winter. She was extremely helpful, understanding and explained everything to me in the details I needed. She did not make me feel like I was a nuisance in any matter and always took her time explaining. She was even able to get all my fixes done, in the timeframe I asked for so that I could pick my car up when I knew I'd have the time! Will definitely continue going.Jeremy is always very reliable and someone who makes me feel comfortable bringing my car to Goodyear every time. This time around though, I had the pleasure of talking with Winter. She was extremely helpful, understanding and explained More

Reviewed : 02/14/2025

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Reviewed : 01/19/2025

Comment : Every time I come to the Goodyear store at West Ridge Road, I am so thankful for all Jeremy, Winter and Heather do! They are incredible! Customer service is first class, in helping customers to find meaningful solutions. Due to them, our entire family have become customers for life. Exceptional!Thad S

Reviewed : 01/08/2025

Comment : I purchased my tires from Goodyear on W. Ridge Rd. in Greece New York. The person who helped me was Winter. She was wonderful. Winter was professional, very knowledgeable, and went out of her way to help me get the tires I needed for an older model car. When I did bring my car into get the new tires put on the wait time was very short. I was extremely pleased with the service I received from Winter. Because of her great customer service I would definitely go to Goodyear on W. Ridge Rd. again for any tires that I may need in the future. I would highly recommend this Good Year location to family and friends.I purchased my tires from Goodyear on W. Ridge Rd. in Greece New York. The person who helped me was Winter. She was wonderful. Winter was professional, very knowledgeable, and went out of her way to help me get the tires I needed for an More

Reviewed : 12/06/2024

Comment : On 11/22/24 I took car for pulsating. Was told I needed both lower control arm ball joints. Cost of $720.15. I opted to think about it. Took car to where I bought it and they replaced this. They told me front rotors needed either replacing or resurfacing. I had front rotors and brakes replaced on 2/21/23. Warranted 24 months or 24,000 miles. I was never told at original time that I took car on 11/22/24 that rotors were a problem. I had to take back today and they resurfaced. So I assume they were going to wait until after I ok???d the first job (which I did not) and waited until warranty was up on 2/21/25! What kind of business is this? I am a good customer but I am not stupid. Marie RobsonOn 11/22/24 I took car for pulsating. Was told I needed both lower control arm ball joints. Cost of $720.15. I opted to think about it. Took car to where I bought it and they replaced this. They told me front rotors needed either ???More

Reviewed : 11/18/2024

Comment : I was on day 1 of a 4 day x-country drive, on a Friday of a Monday holiday weekend .. had a tire mishap and was frantically calling Goodyear centers from Buffalo to Watertown NY .. everyone had the same ???good news / bad news??? routine: they could get the replacement, but not until Monday and maybe Tuesday. Finally I got connected with Jason at Goodyear on Ridge Road West. Jason listened to my plight and confirmed that he could have a replacement sometime in the afternoon. By the time I arrived, he had personally picked upthe tire at the distributor, they took my car straight into a service bay and I was on my way pretty quick !EXCELLENT service, above and beyond !Thank you so much for making my trip actually workI was on day 1 of a 4 day x-country drive, on a Friday of a Monday holiday weekend .. had a tire mishap and was frantically calling Goodyear centers from Buffalo to Watertown NY .. everyone had the same ???good news / bad news??? routine: they ???More

Reviewed : 11/03/2024

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Reviewed : 09/20/2024

Comment : Mgr. Jeremy's attention to detail, and the above & beyond excellent customer service is very impressive at the W. Ridge Goodyear store. After doing my own research, I got a fabulous price on my tires. He even filled out the rebate form so all I had to do was mail it in! I am happy to write this review and share about your stellar service...and price! Thank you, Jeremy.Mgr. Jeremy's attention to detail, and the above & beyond excellent customer service is very impressive at the W. Ridge Goodyear store. After doing my own research, I got a fabulous price on my tires. He even filled out the rebate form so ???More