Reviewed : 01/24/2025

Comment : It s hard to find good mechanics that are honest especially if you re a girl. I got an engine diagnostic and wasn t happy with their diag results which was $206.63 total. I just paid for it and not complain. They told me 2 catalytic converters was the problem in my car quoting $5,745.18. It seems they didn t check anything at all and just read the code of P0420 and just assume that was the problem. I don t recommend going here if you are trying to get a diagnostic in your car, they ll just try to replace everything and charge you for it.It s hard to find good mechanics that are honest especially if you re a girl. I got an engine diagnostic and wasn t happy with their diag results which was $206.63 total. I just paid for it and not complain. They told me 2 catalytic More

Reviewed : 11/26/2024

Comment : Long time customer went in today for tire rotation and was quoted $60. I said ok and left since I was in a hurry. I called 3 other Goodyear stores and rotation was quoted as $20. So, I called back to west Seneca to ask why the price difference. First rep was rude (said "ok?" And sat in silence when I told him I was concerned about the price difference) and went on to explain everything in the world has increased in price today. That would have been somewhat acceptable but I was just quoted $20 at another Goodyear store, I explained. He put me on hold, came back and said "yes it's "60 but we haven't started yet so do you want to come get the vehicle to have it done at the other store where it's $20?" I asked why, can he explain the difference and he said "that's what the boss said." I obviously needed to speak to "the boss."Chris, the manager came on the line. Chris is rude every time I go in there, so I'm being nice but his answers were so abrasive I wasn't accepting them. He went on to explain the hourly rate for labor increased and this and that about the lift costs increasing. He also asked if I wanted to come get the vehicle and take it to the other Goodyear store wheee it's $20. They don't realize there are more than 50 tire businesses within a 40 mile radius? I advised I was concerned about the $40 increase from one store to the next. His reply, " you can be concerned. I'm not concerned" when I repeated this, he said "concerned about tire rotations." Now, I've been in there for sets of tires no less than 10 times and recently for >$2k in repairs, so for the manager to say he wasn't concerned , I was floored. He ultimately said he'd do it for $20 but I called back and told them I don't want Chris responsible for the people working on my vehicle considering he couldn't even successfully handle a telephone call.I called corporate and explained about my experience with this manager to them and they were more than happy to assist.Long time customer went in today for tire rotation and was quoted $60. I said ok and left since I was in a hurry. I called 3 other Goodyear stores and rotation was quoted as $20. So, I called back to west Seneca to ask why the price ???More

Reviewed : 11/05/2024

Comment : I've been taking my vehicles here for the last 15 years or so... the sales guys up front are always friendly and the technicians are top notch. I've never had anything to complain about I would highly recommend them for service.

Reviewed : 10/14/2024

Comment : I have a dash camera in my car and I caught them saying very nasty about me and my car oil changes are overpriced I spent $100 at an oil change when I can go to a dealership for $70 for a oil change and a tire rotation the only reason I went to their shop is cuz it was closer never again I am appalled

Reviewed : 10/14/2024

Comment : Horrible service I have a video of how they act it's pathetic and smoking in a customers vehicle is wrong!! Don't go here!!

Reviewed : 10/10/2024

Comment :

Reviewed : 09/24/2024

Comment : Bill is the man.

Reviewed : 09/05/2024

Comment : Customer service is just a joke, the old grumpy guy is very rude and also they overcharging people's plus if you're are a woman they will add 50% extra to your final price guarantee. Zero stars, don't go there

Reviewed : 07/17/2024

Comment : I scheduled an appointment last week to have my ac in my car repair and informed the gentleman that I already had an evac and recharge with dye complete. I showed up today to drop of my car for the *repair* and he informed me that it was going to be $190.00 just to *diagnose* the problem. I am an o ly-parent to an 12-year-old boy with leukemia my time and money are very important to me. I would've been happy to spend whatever the repair cost but I had already paid for the diagnosis part. I am on hold with corporate now.

Reviewed : 07/16/2024

Comment :