Reviewed : 01/20/2025

Comment : Let me start off by saying new tires are always gonna be better than used old tires.I called for a quote on a set of 4 and I ultimately payed that same price, another shop wanted $500 more for the same set w install. I also realized I could have saved some more money if I ordered from Goodyear online with the Black Friday discount and % off with kudos/ rewards card cash back. The front desk lady I spoke with was nice but everyone seemed like they just wanted to go home. Took around 1.5hrs for install not bad. When my car was finished the tech didn t put the parking brake on and when I got in my car and pushed the clutch in to start it my car rolled backwards, not cool. Took a short drive around to do some shopping and tires felt way better and no vibrations meaning they were balanced properly. On the way to and from the store my TPMS Light came on and I reset it through my car s calibration setting, I called and they said to stop in to fix it. When I arrived they weren t able to fix it because they didn t have the right TPMS calibration tool for my sensors and told me that might be a dealership thing . When speaking to one of the techs he said he didnt even think my wheels had TPMSs which I thought was odd/funny. Might need my dealership to take a look at them for possible replacement. While I was there I also asked how they remove the wheel weights and they said with a scrape tool, but it looked like they used a flat head screwdriver because the barrel of one of my wheels has gouges in the metal that weren t there previously. And all 4 wheels have what seems to be bite marks from the machine holding it in place along w scratches on some or all the wheels. Also mighta just been something in the road I ran over but I could have sworn one of the wheel weights fell off while I was driving slowly because it made a noise very similar to such, but no highway vibration or shaking.Tires themselves: 5/5Wait time/Quality: 2.5/5 was good but would prefer if they took their time to make sure nothing was damaged and done properlyCustomer Service: 2-2.5/ 5 the lady I spoke with was nice but was irritated/ irritable, my experience with the techs took the majority of the rating down because I felt like I was lied to or they just didn t care and wanted me out. I know not everyone is gonna treat things the way I treat them but the lack of care was definitely there, another reviewer mentioned they weren t over achievers and I agree.happy I got new tires but felt like my satisfaction was diminished by all the things touched on above. I tend to be very picky about my car and it might have been worth it to have the shop that quoted me $500 more do the work, but at the same time that is a lot of money.Let me start off by saying new tires are always gonna be better than used old tires.I called for a quote on a set of 4 and I ultimately payed that same price, More

Reviewed : 12/24/2024

Comment : This is a sketchy service center. I initially called this location few weeks ago and spoke to a young lady and asked her if Good Year, tops off and checks other fluids such as break fluid, radiator, power steering, windshield, transmission, similar to Valvoline and the Dealer. She said unequivocally they top of other fluids and have the synthetic oil my car needs, when asking her if she would be present/working during my time and date of my appointment, she said no, but she was a service manager. When showing up to my appointment, the person that claimed they would not be working would in fact be present working during my appointment. Upon taking my car back for the oil change, the technician and the service manager came running out to show me a " massive leak" in my car, which was more like some moisture from a car that has well over a 100k in mileage. I told them just do my oil change, and top off other fluids as needed and I do not want to pay for diagnostic, because I already have a trustworthy mechanic. They changed the oil, but refused to top off the radiator fluid and only filled up the windshield wiper fluid. When asked why, they will not top off other fluids, because I refused their diagnostic service for the " massive leak". Definitely not a trustworthy shop.This is a sketchy service center. I initially called this location few weeks ago and spoke to a young lady and asked her if Good Year, tops off and checks other fluids such as break fluid, radiator, power steering, windshield, More

Reviewed : 12/01/2024

Comment : Let me start off by saying new tires are always gonna be better than used old tires.I called for a quote on a set of 4 and I ultimately payed that same price, another shop wanted $500 more for the same set w install. I also realized I could have saved some more money if I ordered from Goodyear online with the Black Friday discount and % off with kudos/ rewards card cash back. The front desk lady I spoke with was nice but everyone seemed like they just wanted to go home. Took around 1.5hrs for install not bad. When my car was finished the tech didn???t put the parking brake on and when I got in my car and pushed the clutch in to start it my car rolled backwards, not cool. Took a short drive around to do some shopping and tires felt way better and no vibrations meaning they were balanced properly. On the way to and from the store my TPMS Light came on and I reset it through my car???s calibration setting, I called and they said to stop in to fix it. When I arrived they weren???t able to fix it because they didn???t have the right TPMS calibration tool for my sensors and told me that might be a ???dealership thing???. When speaking to one of the techs he said ???he didnt even think my wheels had TPMSs??? which I thought was odd/funny. Might need my dealership to take a look at them for possible replacement. While I was there I also asked how they remove the wheel weights and they said with a scrape tool, but it looked like they used a flat head screwdriver because the barrel of one of my wheels has gouges in the metal that weren???t there previously. And all 4 wheels have what seems to be bite marks from the machine holding it in place along w scratches on some or all the wheels. Also mighta just been something in the road I ran over but I could have sworn one of the wheel weights fell off while I was driving slowly because it made a noise very similar to such, but no highway vibration or shaking.Tires themselves: 5/5Wait time/Quality: 2.5/5 was good but would prefer if they took their time to make sure nothing was damaged and done properlyCustomer Service: 2-2.5/ 5 the lady I spoke with was nice but was irritated/ irritable, my experience with the techs took the majority of the rating down because I felt like I was lied to or they just didn???t care and wanted me out. I know not everyone is gonna treat things the way I treat them but the lack of care was definitely there, another reviewer mentioned they weren???t over achievers and I agree.Overall happy I got new tires but felt like my satisfaction was diminished by all the things touched on above. I tend to be very picky about my car and it might have been worth it to have the shop that quoted me $500 more do the work, but at the same time that is a lot of money.Let me start off by saying new tires are always gonna be better than used old tires.I called for a quote on a set of 4 and I ultimately payed that same price, ???More

Reviewed : 10/26/2024

Comment : I???ve been going to Goodyear for automotive service and repairs for the past couple years now. The staff is awesome and the service is always faster than I expect. They have very reasonable pricing and are really honest and transparent. I will continue going to them in the future for service and repairs and would definitely recommend them to anyone looking for a good auto shop.I???ve been going to Goodyear for automotive service and repairs for the past couple years now. The staff is awesome and the service is always faster than I expect. They have very reasonable pricing and are really honest and transparent. I ???More

Reviewed : 09/06/2024

Comment : Quick and professional service. Very clean waiting room and knowledgeable service staff!

Reviewed : 08/04/2024

Comment :

Reviewed : 08/02/2024

Comment : I went there for an inspection. The car was serviced very quickly and as always everyone there is super friendly. Goodyear is my go-to for repair!

Reviewed : 08/01/2024

Comment : straight up lied about what was needed for my car to pass inspection with a $700+ bill. I took it to another shop and told the attendant my issue - he didn't tell his technicians what Goodyear evaluated as issues, and my car passed with no additional cost/repairs needed.

Reviewed : 07/24/2024

Comment : I purchased 4 new tires today with Goodyear on Sheridan Drive in Tonawanda NY. I had a very good experience with them today. Blanca Ruiz was extremely helpful and very pleasant. She took it upon herself to fill out my rebate for my tires. This place and Blanca are highly recommended. I will continue to have my vehicle serviced by them. Thank you

Reviewed : 07/08/2024

Comment :