Reviewed : 04/13/2026

Comment : I had an appointment here on a Saturday and they decided they were not going to open because one of the storms so instead of calling customers the night before to let them know that they would not be open in the morning they just wrote on a piece of paper and stuck it to the front door. So I ended up waking up early on my day off to head down to my appointment and even left a little early. When I got down to the shop there were other customers waiting. So a little after 8 walked over to the door to see the note scribbled on a small piece of paper. Then no follow up phone e call l. So I would have to say horrible customer service. There are other shops on the island that do the same work and have much better customer service. Definitely don't recommend.

Reviewed : 04/09/2026

Comment : These guys are the definition of bait and switch. They give you one price when you check in, and a different price when you leave. They don't stand by the manufacturer's warranties, and making an appointment is meaningless! There's no Aloha in their business practices!

Reviewed : 03/24/2026

Comment : After hitting a pothole from this weekend's storm, both of my driver side tires became flat. I was able to make an appointment online to Goodyear for a 2 days later. Highly recommend this location. They are very hard working & with the amount of calls due to the storm - I cannot share my appreciation enough for their service. I also am a huge advocate for buying the road hazard add-on. The roads on Maui have plenty hazards that I've been fortunate to have had road hazard warranty at least twice now where they replace the tire within a set amount of years. Special shout out to Trish or Trisch (not sure spelling my apologies!), for being warm & welcoming even on a day where my tow truck was really delayed to get to the shop, there are customers right and left over the island. Super appreciated & I will always return to Goodyear.

Reviewed : 02/19/2026

Comment : Went to have a flat tire fixed on a new car (15,000 miles). The tech snapped a lug nut re-installing the tire. The lugnut was installed improperly and when he torqued it, it snapped off. I watched the re-installation as I stood right next to the tech while he did the work.The store handed me the broken nut. They did not offer to fix it, they charged me full price for the flat repair and sent me on my way. Unless the shop warns you that the lug nuts are frozen, rusty, etc., if they break it, it's their fault. The nut came off cleanly when they removed the tire for repair. The improper re-installation was completely their fault. They also did an inspection before and after the tire repair and noted no issues with the car. USE THIS SHOP AT YOUR OWN RISK! I'll be contacting Goodyear Corporate management for follow-up.

Reviewed : 02/15/2026

Comment : We badly needed new tires, especially because we transport a four month old and a two year-old. Our family is very appreciative and grateful of good. You?re taking us in same day and taking care of all four tires installation in just two hours.

Great service great attitude from the staff very friendly- I highly recommend Goodyear auto service of Kahului!

Reviewed : 01/27/2026

Comment : Very professional and great experience. Would highly recommend.

Reviewed : 01/23/2026

Comment : I want to add to this review that Goodyear has come through again. I am not surprised, Denise and all the staff were able to help me when I needed it. They are very good at what they do. The Best service. They are great. Everyone was so helpful. They were very thorough and kept track of my warranty and provided last minute service for me. They went above and beyond to make sure I got all the services I needed.

Reviewed : 01/20/2026

Comment : This is my go-to place for oil changes because they offer 3 different tiers for your vehicles individual needs. All offer a 21 point inspection and tire rotation. The service has gotten better, now that the one guy that was there at the desk seems to have left. I do recommend making an appointment as they get very busy and usually will get the service done pretty quickly. Way better than showing up at opening and just waiting for them to get to your vehicle.

Reviewed : 12/10/2025

Comment : We went for our yearly safety check. I had an 8 appointment but it didn't go to smoothly cause my insurance card wouldn't show up properly. But they were able to accommodate me once I got the card emailed to me. It was greatly appreciated! Thank!

Reviewed : 11/21/2025

Comment : Really a pleasant service experience. I ordered tires from Amazon and prepaid for a good year to install them. They did not try to upsell me when I got there. Work was done correctly and I asked them to do my safety which they also did I feel this place has been a good value for me when I've used them and I would use them again.