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Searched: Auto Repair - GERBER COLLISION & GLASS-MEDINA

AAA Approved Auto Repair Shop Reviews Approved

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GERBER COLLISION & GLASS-MEDINA

118 MILL ST
MEDINA, OH 44256

Tel: (330) 721-8373
Hours: M-F: 08:00:00 AM - 05:00:00 PM
Sat: Closed Sun: Closed


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1 Reviews

MEDINA, OH

Comment : Fast and very efficient!

1 Reviews

MEDINA, OH

Comment : Awesome customer service and nice job on repair

1 Reviews

MEDINA, OH

Comment : Very poor service and customer satisfaction. We took our vehicle in on Monday for minor parking lot dents in the front passenger fender. We were told our vehicle would be ready by the end of the week. We received no updates from anyone on the status of the work being done. I sent an email to Tony Hoyt and never even received a response or phone call back. We called on Thursday to see when we would be able to pick up the vehicle and we were told it would not be ready until Tuesday now. I was out of town on Tuesday and my wife went to pick up the vehicle. She was told by Tony everything was done and ready to go and she brought the vehicle home. When I got back in town I noticed that the side molding on the passenger side was not installed and there was door seal missing also. We had to take the vehicle back in for them to finish the work that was not done when we originally picked up the COMPLETED work. Why were told everything was done and completed by Tony if it wasn't? Very poor customer service and even worse keeping us updated on the status of our vehicle. We will never go back to this place or ever recommend them to anyone. We have also contacted State Farm insurance company about this service and dissatisfaction.

1 Reviews

MEDINA, OH

Comment : The staff was friendly, I took my car to be fixed and it only took a week. But after I got my car back I noticed they ripped my bumper sticker off, when the damage was on the front of my car so there was no reason for it. There was a check engine light on in my car after I got it back also so we called them to schedule them to fix the sensor they broke and it has been going on 3 weeks now and they have not returned any phone calls, emails or anything. Since they screwed my car up you would think they would actually fix it but apparently not. Now I have to take my car somewhere else to get it fixed (and pay now) since they apparently don’t want to finish my car. Wouldn’t recommend or go back.
Edit: it’s been months I gave up on trying to get them to fix what they broke. Went to a reliable shop instead. They never once reached back out or apologized. Terrible customer service

1 Reviews

MEDINA, OH

Comment :

1 Reviews

MEDINA, OH

Comment : They did a great job repairing my car after some vandals put a ding in it. Easy to work with. Would recommend to friends and family.

1 Reviews

MEDINA, OH

Comment : I got my vehicle fixed a couple months ago and they did a GREAT JOB!!!! I hit a deer unfortunately and it did some damage. Thank God, for Gerber and AUTO INSURANCE. Highly recommend this place. Very welcoming environment and responsive.

1 Reviews

MEDINA, OH

Comment : Took the time to wash and vacuum my car, including the door jams. They also scheduled a rental car for us to use. My car looks almost brand new. I am very impressed! Thank you 😀

1 Reviews

MEDINA, OH

Comment : A 1st class operation

1 Reviews

MEDINA, OH

Comment : The level of service here is impeccable! They even cleaned my car, including all my kids' old and stale chicken nuggets haha! Seriously earned a customer for life now.

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