Reviewed : 03/06/2025

Comment : Honestly I have never been more disappointed with such horrible customer service. I have brought my car here more than once with no issues besides them being so miserable with no smile on their faces. Last time I got an oil change and asked for them to just scan my car and tell me what comes up for my check engine light(that you can go to autozone or any other place and they scan with no charge, cause it s just a scan to see what codes come up) but then wanted to charge me for a full on diagnosis. Which is not what I asked for, so I then did not pay for. All I asked was a scan to see what code was showing, not to fully diagnose my whole car when I didn t express that. Now looking to get my car fixed for 2 things I actually need, and they refuse to ever work on my car again because of that last miscommunication issue on their part. I am appalled at this customer service and the fact that she barely wanted to speak with me and practically hung up at the end. I will NEVER be recommending anyone here ever again.And in addition to the response below, there was never any clarity on what was going to be done for scanning my car for the check engine light, which is what I simply asked for. And I as well stated my horn did not work and just wondered if that was going to be a code that showed up for the scan. If I was notified or told that this entailed of a full diagnosis on my car, I would ve then politely denied that part of the service and would ve only requested the oil change to be completed. Especially for people who don t know each process for every request, there should be an explanation of what is then going to happen and the estimate of what it should be. I got none of that. There was never multiple conversations - only one which I felt like I was being rushed off the phone and then only received a call when it was ready and how much I needed to pay. Even previous visits I was finding myself calling 10 mins before closing asking if it was ready. I don t appreciate the false statements, and was never told I couldn t come back(otherwise I would ve been uncomfortable to even call again), seeing how it was clearly a miscommunication on their part. It s very unfortunate that they will just reject anybody from coming here when they make their own mistakes and not being clear with their customers. This place was convenient as it was right down the street, but ill gladly drive out of my way to receive better customer service. Honestly I have never been more disappointed with such horrible customer service. I have brought my car here more than once with no issues besides them being so miserable with no smile on their faces. Last time I got an oil change and asked More

Reviewed : 02/28/2025

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Reviewed : 11/27/2024

Comment : Great people

Reviewed : 11/01/2024

Comment : Good work, fair prices and friendly staff.

Reviewed : 09/18/2024

Comment : I called Gardner on 9/16/24 to make an appointment. I was assured that if I dropped off the car by 8:00 a.m. on 9/17 It would be fixed before noon that day. I called at 10:a.m. to check on the progress. I was told that it would not be looked at until mid-afternoon and would not be repaired that day. I decided to go elsewhere. When I arrived I was told that there is a two-week wait for repairs. I was never informed of this. I have used Gardner for all my repairs for fourteen year, but will never return after this experience. The response I received from the owner for this review is absolutely not true. There was no "misunderstanding." I know exactly what I was told.I called Gardner on 9/16/24 to make an appointment. I was assured that if I dropped off the car by 8:00 a.m. on 9/17 It would be fixed before noon that day. I called at 10:a.m. to check on the progress. I was told that it would not be ???More

Reviewed : 08/31/2024

Comment : Brought my escape in on a Tuesday first thing in morning. They never looked at it that day. Next day said it needed a new windshield motor. Ordered part and installed the next day called to see if ready. NO. They discovered that the other motor needed replacement apparently there's 2 motors. Next day car finished in afternoon total? Over $700 dollars!!! Charged 250 + per motor. Available on line for around 100 bucks. The rest in labor! I think I need new shop!! My bad I thought my husband had an appointment so I do apologize. The work was finished!

Reviewed : 07/29/2024

Comment : Never ever again.

Reviewed : 07/24/2024

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Reviewed : 06/12/2024

Comment : Took great care of my Subaru BRZ when I was late on changing the oil and getting regular maintenance done. Would definitely come here again and more often!

Reviewed : 05/24/2024

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