Reviewed : 03/07/2025

Comment : First time dealing with Gallagher GMC, no issues what so ever, told them what I was looking to do and they made it happen, whole process was very smooth.

Reviewed : 03/05/2025

Comment : I don t typically write reviews, and when I do, they are usually positive. However, I feel compelled to share my experience due to the exceptional frustration and disappointment I encountered with the service department at this facility.I brought my vehicle in three separate times for the same issue, repeatedly explaining that I believed the problem was electrical in nature. Despite this, the team first replaced a sensor and then the thermostat, neither of which addressed the core issue. To make matters worse, I was misinformed about parts being ordered proactively, only to find out they had not been.The situation escalated when, during a test drive on the third attempt, the vehicle was involved in an accident. I received a call informing me of the incident, and when I arrived to inspect the car, I was told it was next to the dumpster where it belongs by an employee at the service desk.The service department had my car for over a week before I had to follow up for an update, and then another week passed with no progress while they awaited a police report. Without my consent, they began repairs on the car, which had already been in their possession for two weeks. The final cost of damages amounted to $14,000.When I finally received my vehicle, after a month it was not even brought to the front despite the cold and windy conditions. I had to inquire about its location before the staff made arrangements to retrieve it. When I asked if the original issue had been resolved, I was informed that it was indeed an electrical problem, as I had originally suggested.This experience represents, by far, the worst customer service I have ever encountered. Not to mention the now depresciated value of my vehicle.I don t typically write reviews, and when I do, they are usually positive. However, I feel compelled to share my experience due to the exceptional frustration and disappointment I encountered with the service department at this facility. More

Reviewed : 02/27/2025

Comment : Extremely Disappointing Experience with Service Advisor Amanda Smith at Gallagher GMCI have been a loyal Gallagher GMC service customer for the past two years, bringing my truck in every 3 4 months for routine maintenance. However, after today s experience, I will be taking my business elsewhere both for service and the purchase of my next vehicle when my lease ends in a few months.I initially had a pleasant experience with the service advisor who assisted me earlier in the day. However, when I arrived to pick up my truck, I was shocked to see my bill exceed $450 for a routine oil change and an engine light diagnosis. Upon questioning the charges, Amanda Smith informed me that a fuel injector service had been performed an upsell item that I never requested, nor was I asked about when my advisor called me earlier.When I calmly pointed this out, Amanda s attitude immediately turned defensive and dismissive. Rather than acknowledging the issue or offering a solution, she repeatedly insisted that she didn t handle my account and that I would need to pay the full amount and call back tomorrow to dispute the charge. When I explained again, very politely that it wasn t fair to force me to pay for an unauthorized service and then take additional time to seek reimbursement, she responded by raising her voice, speaking slowly and condescendingly, and continuing to deflect responsibility.I then asked for a manager only to be told that she was the manager. Even more concerning was her response when I pointed out that it wasn t fair to me as the innocent party, her response was that it was fair to her being stuck in the middle of this situation. I had to remind her that as a manager, she is not stuck in the middle because she has a responsibility as a leader to resolve customer issues. Instead of demonstrating professionalism or customer service skills, she claimed that it wasn t fair to her to be in this situation.I had to suggest maybe attempting to call my advisor on his cell to ask him if I was being truthful. She first responded - if I call him and he doesn t answer then you ll still have to pay it. After multiple requests, she finally (and reluctantly) called my original service advisor, who immediately confirmed that he never discussed or authorized the additional service with me. Only then did Amanda agree to remove the charge without so much as an apology for the poor experience, the incorrect charge, or her unacceptable attitude.Customer service is not complicated simply be professional, courteous, and respectful. Unfortunately, Amanda failed on all counts. A manager should be capable of resolving issues fairly, taking ownership of mistakes, and treating customers with respect, yet she showed none of those qualities today. Her attitude and approach were not only unprofessional but also completely misaligned with the customer service values that Gallagher GMC claims to uphold.I truly hope this review reaches someone in leadership who can address this glaring gap in service quality and ensure that Amanda receives the necessary training in customer relations and leadership. It should start with the basic ability to acknowledge mistakes and say, I m sorry. Gallagher GMC has now lost my business not because of a pricing issue (although she charged me well over $300 just to tell me why my check engine light was on), but because of how I was treated. I will gladly take my truck (and my future purchase) to another dealership where customers are valued and respected.Extremely Disappointing Experience with Service Advisor Amanda Smith at Gallagher GMC More

Reviewed : 02/21/2025

Comment : Today I had an appointment to have the USB,USB C port replaced on my Sierra I made the appointment 1 1/2 months ago I told the service dept. What was wrong prior to the appointment, after sitting in the waiting area for an hour I was informed that my USB port was broken no sh__.I was told that if I wanted to replace it I would have to pay the 250.00 dollars for the price of the part and they would have to order it then I would have to return. I was charged the 85.00 dollar diagnostic anyway even after I told them months earlier what the problem was. I'm not being a Karen just someone who knows their vehicle better than anyone else. It's a shame that the consumer needs to question everything, because Corporate trains their people to Lie. I searched around ,found the original Gm part for 52.00 never againToday I had an appointment to have the USB,USB C port replaced on my Sierra I made the appointment 1 1/2 months ago I told the service dept. What was wrong prior to the appointment, after sitting in the waiting area for an hour I was More

Reviewed : 02/17/2025

Comment :

Reviewed : 02/10/2025

Comment : Purchased a 2023 Sierra 1500 Denali. The transaction was smooth and the truck was immaculate and ready to go on the day of purchase.

Reviewed : 01/24/2025

Comment : Appointment time was as scheduled. Service was quick,efficient and thorough. Customer service was pleasant. Pricing was reasonable. Been there before, will return again. Thanks. Enjoy ~ Mark

Reviewed : 01/17/2025

Comment : I recently purchased a truck from Gallagher GMC.The process was smooth and easy.The whole Gallagher team worked tirelessly to complete My purchase so I could take delivery of My new truck for Christmas. My gift to Myself.I highly recommend Gallagher GMC and the entire staff that assisted Me throughout the entire process. A++++I recently purchased a truck from Gallagher GMC.The process was smooth and easy.The whole Gallagher team worked tirelessly to complete My purchase so I could More

Reviewed : 01/14/2025

Comment : they make you feel like family

Reviewed : 12/31/2024

Comment : I brought my truck in for a control arm issue and a 4wd issue and a tpms out. The control arm had been previously diagnosed by another shop and the 4wd issue showed a faulty transfer case shift motor on a code reader. My experience at the service counter consisted of Joe having the personality of a rock. I get it, he seemed like he's worked there for a long time and had lost his desire to actually care about a customer. It was just a check in the box for him, or that's how it seemed. He informed me the dealership does not take the warranty I have. Ok, I get it, I will have the control arm fixed somewhere else. But the 4wd issue was another thing. They simply hooked the truck up to their code reader and it did not register an issue. There was no further attempt to diagnose the issue past this. I was informed the fluid looked a little dark so they recommend a fluid change. Got that done thinking maybe it will fix it becasue thats what they suggested. Then we get to the TMPS. I was informed by Joe that they do not have any in stock. Again ok, youre a GM dealership so I would assume its something you could get same day but maybe im just remembering the old days where it didnt take multiple trips to get something fixed. So I go pick my truck up after the 160$ diagnostic and about another $150 for the fluid change. Well this is where it gets fun. Immediately noticed all of my tire pressure lights were now off (as opposed to the single light off when I brought the truck in). So now my TPMS is worse than when I brought it in. Awesome. Then, while still in the parking spot in your lot, I put the truck into 4wd and attempted to drive, well loud grinding sound. Glad you guys couldn't take the time to actually try to diagnose and fix the problem. It's just lazy to hook the vehicle up to the code reader and say there's no issue because there is no code. It's obvious nobody tried to actually figure out what the problem is. My experience at Gallaghers is exactly what is wrong with the world today. Nobody cares. You guys just wanted your money for the diagnostic and bs fluid change. You guys literally left my truck in worse shape than when I brought it. The only reason i left was because I was against the clock to pick up my kids.And also forgot to mention, teach Joe how to use the hold button on the phone. I had called in during the service to get a status and let him know not to do the control arm due to the warranty and I could overhear his conversation with someone referring to having to "put this fire out" referring to me and my vehicle.I brought my truck in for a control arm issue and a 4wd issue and a tpms out. The control arm had been previously diagnosed by another shop and the 4wd issue showed a faulty transfer case shift motor on a code reader. My experience at the More