Reviewed : 04/10/2025

Comment :

Reviewed : 04/07/2025

Comment : Mike was awesome. Was recommended by a co worker and loved every minute of the experience. People were very nice and accommodating. Walked out with a new truck that same day. A+

Reviewed : 04/07/2025

Comment : Mike was awesome. Was recommended by a co worker and loved every minute of the experience. People were very nice and accommodating. Walked out with a new truck that same day. A+

Reviewed : 04/07/2025

Comment : Mike was awesome. Was recommended by a co worker and loved every minute of the experience. People were very nice and accommodating. Walked out with a new truck that same day. A+Service Dept needs some work. $190 oil change and nothing was done. No fluids topped off and light not reset. This is the 3rd time I ve had this issue here.UPDATE:4-7-2025After the sale the service dept could care less. I have had to return multiple times due to paying for service and not get what was paid for. Tire rotations and fluid top off as a start. Went for service today, said there was a noise in rear could they drive it just to confirm the noise as I was waiting for the vehicle and document it and we d make an appointment later to diagnose and repair. Request was no document led on write up nor was it addressed either at time of service or at cashing out. Joe the service writer just wanted to move on to the next customer. Any service department is better than this one. BEWARE. I will never be back to this dealership.Mike was awesome. Was recommended by a co worker and loved every minute of the experience. People were very nice and accommodating. Walked out with a new truck that same day. A+ More

Reviewed : 04/05/2025

Comment : So many issues during my purchase. Felt like this was the first car this place sold.

Reviewed : 04/02/2025

Comment : I was on the search for a new car. I called in for details and Jaime convinced me to come in and take a look. He introduced me to Komi and his intern who were very informative about the car. Komi and his team were polite and didn't not hassle me to buy a vehicle. The experience was 10/10 from purchase to pick up.

Reviewed : 04/01/2025

Comment :

Reviewed : 03/07/2025

Comment : First time dealing with Gallagher GMC, no issues what so ever, told them what I was looking to do and they made it happen, whole process was very smooth.

Reviewed : 03/05/2025

Comment : I don t typically write reviews, and when I do, they are usually positive. However, I feel compelled to share my experience due to the exceptional frustration and disappointment I encountered with the service department at this facility.I brought my vehicle in three separate times for the same issue, repeatedly explaining that I believed the problem was electrical in nature. Despite this, the team first replaced a sensor and then the thermostat, neither of which addressed the core issue. To make matters worse, I was misinformed about parts being ordered proactively, only to find out they had not been.The situation escalated when, during a test drive on the third attempt, the vehicle was involved in an accident. I received a call informing me of the incident, and when I arrived to inspect the car, I was told it was next to the dumpster where it belongs by an employee at the service desk.The service department had my car for over a week before I had to follow up for an update, and then another week passed with no progress while they awaited a police report. Without my consent, they began repairs on the car, which had already been in their possession for two weeks. The final cost of damages amounted to $14,000.When I finally received my vehicle, after a month it was not even brought to the front despite the cold and windy conditions. I had to inquire about its location before the staff made arrangements to retrieve it. When I asked if the original issue had been resolved, I was informed that it was indeed an electrical problem, as I had originally suggested.This experience represents, by far, the worst customer service I have ever encountered. Not to mention the now depresciated value of my vehicle.I don t typically write reviews, and when I do, they are usually positive. However, I feel compelled to share my experience due to the exceptional frustration and disappointment I encountered with the service department at this facility. More

Reviewed : 02/27/2025

Comment : Extremely Disappointing Experience with Service Advisor Amanda Smith at Gallagher GMCI have been a loyal Gallagher GMC service customer for the past two years, bringing my truck in every 3 4 months for routine maintenance. However, after today s experience, I will be taking my business elsewhere both for service and the purchase of my next vehicle when my lease ends in a few months.I initially had a pleasant experience with the service advisor who assisted me earlier in the day. However, when I arrived to pick up my truck, I was shocked to see my bill exceed $450 for a routine oil change and an engine light diagnosis. Upon questioning the charges, Amanda Smith informed me that a fuel injector service had been performed an upsell item that I never requested, nor was I asked about when my advisor called me earlier.When I calmly pointed this out, Amanda s attitude immediately turned defensive and dismissive. Rather than acknowledging the issue or offering a solution, she repeatedly insisted that she didn t handle my account and that I would need to pay the full amount and call back tomorrow to dispute the charge. When I explained again, very politely that it wasn t fair to force me to pay for an unauthorized service and then take additional time to seek reimbursement, she responded by raising her voice, speaking slowly and condescendingly, and continuing to deflect responsibility.I then asked for a manager only to be told that she was the manager. Even more concerning was her response when I pointed out that it wasn t fair to me as the innocent party, her response was that it was fair to her being stuck in the middle of this situation. I had to remind her that as a manager, she is not stuck in the middle because she has a responsibility as a leader to resolve customer issues. Instead of demonstrating professionalism or customer service skills, she claimed that it wasn t fair to her to be in this situation.I had to suggest maybe attempting to call my advisor on his cell to ask him if I was being truthful. She first responded - if I call him and he doesn t answer then you ll still have to pay it. After multiple requests, she finally (and reluctantly) called my original service advisor, who immediately confirmed that he never discussed or authorized the additional service with me. Only then did Amanda agree to remove the charge without so much as an apology for the poor experience, the incorrect charge, or her unacceptable attitude.Customer service is not complicated simply be professional, courteous, and respectful. Unfortunately, Amanda failed on all counts. A manager should be capable of resolving issues fairly, taking ownership of mistakes, and treating customers with respect, yet she showed none of those qualities today. Her attitude and approach were not only unprofessional but also completely misaligned with the customer service values that Gallagher GMC claims to uphold.I truly hope this review reaches someone in leadership who can address this glaring gap in service quality and ensure that Amanda receives the necessary training in customer relations and leadership. It should start with the basic ability to acknowledge mistakes and say, I m sorry. Gallagher GMC has now lost my business not because of a pricing issue (although she charged me well over $300 just to tell me why my check engine light was on), but because of how I was treated. I will gladly take my truck (and my future purchase) to another dealership where customers are valued and respected.Extremely Disappointing Experience with Service Advisor Amanda Smith at Gallagher GMC More