Reviewed : 03/22/2020
Comment : I bought a used car from them with the idea being, "if they are trustworthy enough to sell new cars and service others, then I can trust them with used as well". It seems like a very well put together business and family owned always helps. Their website had some pictures of the car I wanted and said the mileage on it, but that was about it. The pictures had lots of sun glare and were quite blurry, so naturally the next step was to contact a salesperson and get some more information. I emailed with a bunch of questions, and my response from Paul Martinez was no words, just 7 more photos and the scanned Carfax. Fine. I learned more information about the car from those, and why there was so much sun glare on the cover photos. The front and the back had been "bumped" and paint was chipping off the bumpers. Fine. Not a perfect car, but I figured that would help me with the price. I responded again asking for some history on the car, how they had acquired it, whether they did any work to it, and so on. This guy was not much of a talker it seems and just said that they had lots of service records(that turned out to be a lie), and immediately cut 20% off the price of the car. Yes, 20%. Quite strange, but I still wanted the car. I decided to make the six hour trek down south and get this done. I notified Paul I was heading down, and told him when I would be there. When I pulled up to the dealership the car was sitting right outside of the dealership, and Paul himself came out to greet me. All was looking good and then I was handed the keys to the car...
Only three of the doors unlocked when you pressed the button. Thats a small detail. Fine.
Three headrests were broken. Small detail. Fine.
The bumper was worse then in all the photos but I knew it was damaged coming in. Fine.
Tires were next to bald.
The driver's seat back did not adjust and was stuck way back so you were practically laying down if you leaned back.
Oh, did I mention the airbag light was on?
Yes, they were trying to sell a used car, with malfunctioning airbags. I was wondering why this car seemed to get no love here and I believe that's the reason. They just didn't want to fix any of its problems, even though they have their own service department. Just plain lazy.
So Paul and I are talking, we head inside and talk numbers. I'm feeling a little upset about how I was told nothing of this car's faults, even though I have repeatedly asked about the car before driving down. However, I think I can fix everything and a good price cures all wounds. Paul was completely unhelpful with price. Now he get gets on the phone with the Ms. Friday herself, and now we can have a real discussion. Now, I have a good price. They really want the car gone and everyone's happy. I go to JonMykel's office to pay. He is the most helpful, kind, and happy person in this entire dealership.
All's good and Its time to head home. I had to drive like a granny due to the bald tires, and now that I was driving for an extended period of time, I saw that the car wasn't getting up to operating temperature. It had a bad thermostat too. Have you ever replaced a thermostat on a M119 engine? Not a fun job...
But all in all, just another shady used car dealership story, right? Not quite. Here's the main reason for giving a one star review. Way back at the beginning of my first email, I asked about service records. Paul told me there were records, and that they would have them in a few days for him to show me. That didn't happen, so I asked again. "We'll have them by Christmas". Came and went. I said screw it, and went down anyway, and Paul said "They'll be here when you're here". Well I arrived, and they still weren't there. When I bought the car, I was told they would be mailed up to me. Three months have passed. and nothing from them. I have called several times. Nothing. A complete, well thought out lie. They got me with that one... Now I'm stuck with the car with zero history to back it up. Buyer beware...
-Jackson Goodwin