Reviewed : 01/06/2026

Comment : It’s uncommon for me to write reviews like these, but these folks deserve every star possible. I was in and out the same day, and that included the tow to the shop.

I usually read the bad reviews before picking a place, but I noticed a pattern with the negative feedback here. Most of those reviewers seem to think:

A) Auto repairs should be cheap. They aren't. Cars are complex machines, and many negative reviewers fail to understand that.

B) Mechanics are magicians. Some people expect a diagnosis for a complex issue with just a quick look. Again, cars are complicated and proper work takes time.

Or

C) They have a massive fleet of tow trucks. Some people expect a pickup whenever and wherever; they simply don't have an infinite fleet.

A lot of other low ratings just leave 1 star without saying anything at all. Don't let those deter you—this place is solid. Their pricing is completely fair, especially if you have AAA. If you don't have it, the membership is only $50 and literally pays for itself threefold between the covered towing and the discount on your bill.

At the end of the day, these folks are now my go-to mechanics.

Reviewed : 12/21/2025

Comment : My car needed to be re-towed (through a AAA request) and the guy (no name was given) who was sent had a MAJOR attitude problem. Unlike other times I have used AAA for towing requests, the business who would be assigned to come to tow me would call, their tower would identify who he was, where he was coming from, and how long it would be before he arrived. The 40 West guy never called to let me know he was on his way, where he was coming from, or how soon it would be before he would arrive. All he brought was attitude. I had borrowed a car from a family member and was at the location within 10 minutes (if not less) after calling AAA ... AAA told me the tow truck would be at the location within 30 minutes -- maybe that is their standard estimated time they use when a tow is requested or maybe the girl I spoke to did not know the correct protocol? I don't know. When I arrived at the facility that had my car, the tow truck was already there. I went inside to pay my bill and get my car key. I was warned by the employee at the location that the 40 West driver appeared to be upset because I was not there when he arrived. I walked out to his truck and apologized for him having to wait and his reply was a smug "whatever" with a shrug of his shoulders. His attitude only went downhill after that. He wanted to know what was wrong with my car and if payment was going to be by cash. I explained my car problem (not that he needed to know) and why I needed it re-towed and I would pay with a credit card. He shrugged again and he added "I was told you were paying with cash." I felt the need to ask if paying with a credit card was going to be an issue. He replied, "No" and what cards he would accept, but his attitude spoke louder than words. He proceeded to move his truck (roll back) and positioned it behind my car. As he backed my car onto the roll back and worked to secure it, another person from the facility where I had my car, came out to quickly speak to me. While I was busy talking with him, the 40 West driver got into the truck and simply left without me. I had no idea where he had gone or which route he took. I quickly got into my borrowed car and drove quickly to the garage where my car was to go, hoping he would be there. Upon arrival, he was there along with his attitude. Other unfortunate issues took place once at the garage (additional charges for mileage that had to be explained and settled), but his attitude and rudeness did not wane toward me or toward the receptionist at the garage. To say he was very unprofessional is an understatement. I have never used 40 West in the past (they were not my choice, but assigned through AAA), and after this experience, it is highly unlikely that I would recommend them. I was already upset about my car having an issue where it had to be re-towed, but to have this guy show up with a MAJOR attitude that continued through the entire time I had to deal with him, did not set well with me, hence the need to post this review.

Reviewed : 12/20/2025

Comment : I got an oil change and the service was very quick. They were accommodating and understanding even though I was running late. No real waiting room, just a few chairs at the front desk, but I was comfortable chilling there the whole time. Everyone there was very kind. We generally handle our own car repairs at home but this bitter cold had me wanting to outsource. I've trusted them in the past when I worked for AAA so I chose them this time around and definitely will again. Thanks guys!

Reviewed : 11/22/2025

Comment : Your service was great and repairs were done well.

Reviewed : 11/18/2025

Comment : This is a great place to service your vehicle. My car rotors were gone, but not only did they care of it and my battery, but they reviewed everything in my car and gave me back a car working like new. The price, although seemingly high at first, was definitely worth it.
First things first, I did not know anything about them. I emailed a service request, and was called back so quickly that my car was towed and returned to me within 3 hrs!

Reviewed : 11/12/2025

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Reviewed : 11/10/2025

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Reviewed : 11/04/2025

Comment : Fast service for a reasonable price. Recommended.

Reviewed : 10/15/2025

Comment : They were honest, nice, and quick. They explained what should be done now and what could be done later.

Reviewed : 09/09/2025

Comment : I called them at 7 am because my car was stuck in neutral. They got my car in and fixed by noon and the cost was much less than anticipated. Fantastic service, Rob was especially kind and professional.