Reviewed : 04/27/2026

Comment : Our Ram truck had a bearing go out on a trip to VA.
40 West gave us great service in this emergency situation. Excellent services!

Reviewed : 03/29/2026

Comment :

Reviewed : 03/29/2026

Comment : I am from Pittsburgh Pennsylvania and my car broke down while I was visiting my son and his family. I called and had a driver come to me quickly and he was so nice. I would highly recommend 40 West for your towing needs.

Reviewed : 03/25/2026

Comment : John was very helpful and knowledgeable about my 2004 Honda CRV Sport Wagon. Quick and accurate diagnosis. Very much appreciated.

Reviewed : 03/24/2026

Comment : Had my vehicle towed in late at night. They got back to me pretty quick with the diagnosis next morning on a Friday, advised parts would be here early to mid next week. Called me Monday saying the vehicle was ready. Really appreciated the quick and honest work. They definitely earned a new customer.

Reviewed : 03/04/2026

Comment : This was the first visit to Christian Brothers Automotive Westinghouse Road. I made an appointment and requested oil change, state inspection, air and cabin air filters. Dropped the car off and meet with Lance the Service manager. Gave me an estimate and told me they would contact be when vehicle was ready as well as send me updates which it was being service. They sent me texts letting me know the vehicle was in the shop, it passed inspection, oil was changed using synthetic oil, waiting for cabin air filter. I had received a text with a photo letting me know that the engine air filter looked brand new. I usually keep track of things like that but fail to note that I had recently replaced the air filter, my error. When I picked up the vehicle, the air filter charge had been removed. The service was outstanding. If you are looking for a professional, honest, competent, friendly auto service shop, choose CBA, you will be pleasantly surprised. My biggest regret is that it took me so long to find them.

Reviewed : 02/24/2026

Comment : Asked a question over the phone about rotating tires and got some good free advice. Much appreciated.

Reviewed : 02/19/2026

Comment : Been using 40 west for a long time. My parents started using it, and when my brothers and I got to the age where we could have our own cars, we started using 40 west! I got my husband to start using 40 west too. Earle, the owner, is so sweet and caring. He remembers my parents whenever I go in. My husband has an acura rsx, which as soon as it comes in for service the staff knows who we are. Excellent speedy service too, also love that they have a night drop box. The staff are honest and caring, and will always make sure that you know what else is wrong with your car before they go do something to it. You definitely won't waste your money on the services they provide, and they have gotten me out of a few scrapes with the towing!

Reviewed : 01/06/2026

Comment : It’s uncommon for me to write reviews like these, but these folks deserve every star possible. I was in and out the same day, and that included the tow to the shop.

I usually read the bad reviews before picking a place, but I noticed a pattern with the negative feedback here. Most of those reviewers seem to think:

A) Auto repairs should be cheap. They aren't. Cars are complex machines, and many negative reviewers fail to understand that.

B) Mechanics are magicians. Some people expect a diagnosis for a complex issue with just a quick look. Again, cars are complicated and proper work takes time.

Or

C) They have a massive fleet of tow trucks. Some people expect a pickup whenever and wherever; they simply don't have an infinite fleet.

A lot of other low ratings just leave 1 star without saying anything at all. Don't let those deter you—this place is solid. Their pricing is completely fair, especially if you have AAA. If you don't have it, the membership is only $50 and literally pays for itself threefold between the covered towing and the discount on your bill.

At the end of the day, these folks are now my go-to mechanics.

Reviewed : 12/21/2025

Comment : My car needed to be re-towed (through a AAA request) and the guy (no name was given) who was sent had a MAJOR attitude problem. Unlike other times I have used AAA for towing requests, the business who would be assigned to come to tow me would call, their tower would identify who he was, where he was coming from, and how long it would be before he arrived. The 40 West guy never called to let me know he was on his way, where he was coming from, or how soon it would be before he would arrive. All he brought was attitude. I had borrowed a car from a family member and was at the location within 10 minutes (if not less) after calling AAA ... AAA told me the tow truck would be at the location within 30 minutes -- maybe that is their standard estimated time they use when a tow is requested or maybe the girl I spoke to did not know the correct protocol? I don't know. When I arrived at the facility that had my car, the tow truck was already there. I went inside to pay my bill and get my car key. I was warned by the employee at the location that the 40 West driver appeared to be upset because I was not there when he arrived. I walked out to his truck and apologized for him having to wait and his reply was a smug "whatever" with a shrug of his shoulders. His attitude only went downhill after that. He wanted to know what was wrong with my car and if payment was going to be by cash. I explained my car problem (not that he needed to know) and why I needed it re-towed and I would pay with a credit card. He shrugged again and he added "I was told you were paying with cash." I felt the need to ask if paying with a credit card was going to be an issue. He replied, "No" and what cards he would accept, but his attitude spoke louder than words. He proceeded to move his truck (roll back) and positioned it behind my car. As he backed my car onto the roll back and worked to secure it, another person from the facility where I had my car, came out to quickly speak to me. While I was busy talking with him, the 40 West driver got into the truck and simply left without me. I had no idea where he had gone or which route he took. I quickly got into my borrowed car and drove quickly to the garage where my car was to go, hoping he would be there. Upon arrival, he was there along with his attitude. Other unfortunate issues took place once at the garage (additional charges for mileage that had to be explained and settled), but his attitude and rudeness did not wane toward me or toward the receptionist at the garage. To say he was very unprofessional is an understatement. I have never used 40 West in the past (they were not my choice, but assigned through AAA), and after this experience, it is highly unlikely that I would recommend them. I was already upset about my car having an issue where it had to be re-towed, but to have this guy show up with a MAJOR attitude that continued through the entire time I had to deal with him, did not set well with me, hence the need to post this review.