Reviewed : 02/12/2026

Comment : We travel during winter and had to have an oil change/tire rotation on our new (to us) Pacifica while in the area Our service advisor, Xavier Maddox, was most accommodating. As we were waiting, he informed us about how long it might take (actually took less than he said) and kept us informed throughout the process, Xavier was pleasant, courteous, and helpful. Thank you.

Reviewed : 01/12/2026

Comment : Finnegan Dodge is the worst place ever to take your car. DON'T DO IT. I WILL NEVER TAKE MY CAR THERE EVER AGAIN. AND THIS IS NOT THE FIRST ISSUE I HAVE HAD WITH THEM. IT IS ABOUT THE 5TH ONE. I took my 2023 Dodge Challenger there on Saturday 1/10/2026. I booked my appointment online and I wanted them to do my State inspection and I keep hearing a rattling where my muffler is. So I dropped it off at 12:30 even though my appointment wasn't until 2 but I said that's fine do what you need to. So I went back home. It was almost 5:00 and I had not received a call about my car, so I called Jessica Boskey with no answer so I left a message. A few minutes later I called and tried to talk to someone in the service department to try and get a status on my car and all she did was transfer me to Jessica's phone again with no answer again. Then I decide to text Jessica. Then Jessica finally calls me and states that they need to do a diagnostic on my car to figure out what the rattle is and that they needed to keep it until Monday. I said WHAT....you never said that you needed to keep my car until Monday and Jessica was not even going to call me, she was just going to keep my car. Then I asked did you do my State Inspection and she said no that they had not done anything to my car because they had to wait until Monday to do diagnostic. I was so angry....the whole reason for taking my car there was for the State Inspection and the rattling was a secondary issue. So I told Jessica to get my car ready and I would be there to pick it up. So I hung up the phone and a few minutes later Jessica calls me back and states the Mechanic did drive my car 9 miles and could not replicate the rattling noise. I said xxxxxxxx you are lying, all she did was make something up to try and appease me. I said I bet he drove my car 9 miles probably to get some lunch in Sugar Land because the rattling noise is easy to hear... it doesn't take a 9 mile test drive. Finnegan is an unethical, manipulative dealership that you should AVOID at all costs.

Reviewed : 09/02/2025

Comment : This dealership has been nothing but a headache. I've had the same battery issue over and over, and instead of actually fixing the problem, they just swap it out with another "new" battery that ends up going bad again. To make things worse, they give you problems when it comes to honoring the warranty -- instead of standing behind the most recent replacement, they fall back on the original warranty, which makes absolutely no sense. If you're giving out faulty batteries, why should the customer be penalized? On top of that, good luck trying to get help from management. The manager is always "in a meeting" and never returns phone calls. I've given this place multiple chances, but at this point it's clear they don't value their customers' time or trust. Oh yeah, the receptionist is disrespectful and rude. 0/10 DONT RECOMMEND.

Reviewed : 08/18/2025

Comment : Noooo!!! My people, what a disappointment this dealership is, I do not recommend coming here. Everyone seems to want to help you and provide good service, but when your vehicle breaks down, you bring it in to get it fixed, it takes almost two weeks to get it fixed, only for the vehicle to end up worse. Even though they are a large dealer, they do not have vehicles to lend, since it is their problem for not having good workers in the service area/mechanics. How do you manage to be paying for such an expensive vehicle, not being able to use it and still having to miss days of work because they do not even have cars to lend, do not come!

Reviewed : 08/01/2025

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Reviewed : 08/01/2025

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Reviewed : 08/01/2025

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Reviewed : 08/01/2025

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Reviewed : 08/01/2025

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Reviewed : 08/01/2025

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