AAA Approved Auto Repair Shop Reviews FAMILY TIRE NEW BERN 2615 US-70 New Bern, NC 28562 Tel: (252) 636-9996 Hours: M-F: 08:00 AM - 05:00 PM Sat: Closed Sun: Closed Reviews Sort Reviews by: Date » or Rating » Page 1 of 62 |<< 1 2 3 4 5 6 7 8 9 10 → >| 1 Reviews Virginia williams New Bern, NC Reviewed : 12/03/2025 Comment : Great staff clean environment 👍 1 Reviews Kimberly henry New Bern, NC Reviewed : 11/30/2025 Comment : My boyfriend had tires put on at another tire shop and had a leak. He called and this shop was very polite and welcoming they said, “bring it on by”. It was the Sunday following Thanksgiving and it only took five minutes!!! Very thankful for their kindness and quickness on our problem!!! 1 Reviews Lisa teachey New Bern, NC Reviewed : 11/24/2025 Comment : 1 Reviews Rick b New Bern, NC Reviewed : 11/21/2025 Comment : SummerWas outstanding, knowledgeable, and extremely helpful as well as the rest of the team.Thank you 😊 1 Reviews Jeff insicilia New Bern, NC Reviewed : 11/20/2025 Comment : Had a nail removed and repaired in my rear tire. Always positive service from all employees here. Shout out to Hunter - great customer service! Thanks!!- Go Mavis👍 1 Reviews Michael emery New Bern, NC Reviewed : 11/20/2025 Comment : Great people and great serviceGot me in right away 1 Reviews Benjamin b. New Bern, NC It turns out that I was in fact having coolant intrusion through cylinder 3 and my engine ended up failing. They clearly didn't do any diag, just fed me some BS and charged me $221. There was no leak in the coolant jug, Something they would have known of they did a pressure test.'> Reviewed : 11/15/2025 Comment : Update: I called customer relations as the reply suggested and explained the situation. They reached out to the store who then contacted me and issued a refund. Overall good customer service and very quick with the resolution. They made right by the situation.Original post:I'm sure they're fine for routine maintenance but anything beyond an oil change, tires, or sparkplugs is not worth the risk. I called in late August asking if they did diagnostics and they said yes. I was experiencing misfires in cylinder 3 and a coolant leak I couldn't locate. When I took it in they told me it was a bad sparkplug (they were brand new but sometimes they come bad from the box so fine) they also said I had a leak in my coolant jug which would explain the leak problem. I was worried that it was leaking into the engine so this was welcomed news. They couldn't find a jug to replace it and told me they would call back to let me know if they could find one. They never called and I had to reach out to get confirmation that I had to get it from the dealership. The problem persisted.It turns out that I was in fact having coolant intrusion through cylinder 3 and my engine ended up failing. They clearly didn't do any diag, just fed me some BS and charged me $221. There was no leak in the coolant jug, Something they would have known of they did a pressure test. 1 Reviews Aced New Bern, NC Reviewed : 11/14/2025 Comment : Got a car checked out before buying had a lot of problems thanks to max for the help 1 Reviews Benjamin b. New Bern, NC It turns out that I was in fact having coolant intrusion through cylinder 3. They clearly didn't do any diag, just fed me some BS and charged me $221. There was no leak in the coolant jug, Something they would have known of they did a pressure test. Thankfully they couldn't find a jug to charge me extra for. Complete scam or just incompetence. Either way find a different shop. Also the coolant intrusion ruined my engine so I'm out $8297 for that... I think I should get a full refund for the fake work they did.'> Reviewed : 11/09/2025 Comment : I'm sure they're fine for routine maintenance but anything beyond an oil change, tires, or sparkplugs is not worth the risk. I called in late August asking if they did diagnostics and they said yes. I was experiencing misfires in cylinder 3 and a coolant leak I couldn't locate. When I took it in they told me it was a bad sparkplug (they were brand new but sometimes they come bad from the box so fine) they also said I had a leak in my coolant jug which would explain the leak problem. I was worried that it was leaking into the engine so this was welcomed news. They couldn't find a jug to replace it and told me they would call back to let me know if they could find one. They never called and I had to reach out to get confirmation that I had to get it from the dealership. The problem persisted.It turns out that I was in fact having coolant intrusion through cylinder 3. They clearly didn't do any diag, just fed me some BS and charged me $221. There was no leak in the coolant jug, Something they would have known of they did a pressure test. Thankfully they couldn't find a jug to charge me extra for. Complete scam or just incompetence. Either way find a different shop. Also the coolant intrusion ruined my engine so I'm out $8297 for that... I think I should get a full refund for the fake work they did. 1 Reviews Oscar rivera New Bern, NC Reviewed : 11/05/2025 Comment : Great experience service Page 1 of 62 |<< 1 2 3 4 5 6 7 8 9 10 → >|