Reviewed : 08/16/2025

Comment : Mikey G + Kevin got me into the car of my dreams at an offer I couldn't refuse! It was the easiest and quickest car buying experience, I've ever had!

Reviewed : 08/15/2025

Comment : I was en route to northern NH from Virginia when my alternator went while on 91 in Hatfield. After having the car towed to Fairfield Kia, the staff were helpful in having me fill out a service ticket, and then the service department went through the issues the car had, which thankfully was limited to the alternator, though a multipoint inspection found I needed front brakes. They were open and forthcoming about things the car needed and things that were not critical, which I appreciated. They also were able to get the part delivered and installed within the week that I was in NH so that I could drive home that weekend to VA. I am not just grateful for the excellent work they did with my car, but also for how I was treated by all the staff I encountered. I think they gathered that I was a bit out of sorts and stressed about the ordeal and they were very kind and helpful. While I'm safely back in VA, I highly recommend the dealership and service department. Thank you!

Reviewed : 08/08/2025

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Reviewed : 08/05/2025

Comment : I would give Zero stars if I could
This dealership is a joke
Do yourself a favor and go somewhere else.
We bought a 2020 Kia telluride and it's been in the shop more then on the road.
We just did an oil consumption test. It was found to be low, and they DIDNT even have the decency to top it off.
Buyer beware. Any used car on this lot is a liability.
0 stars. Would NEVER recommend

Reviewed : 07/04/2025

Comment : We recently noticed a concerning noise coming from our Kia while driving and called the dealership to ask if it was safe to continue using the car. The service department told us they were very busy but welcomed us to stop by for a quick safety check.

However, when we arrived the next day as advised, we were told they had no time and that there was a huge line of cars waiting. There was no attempt to honor what they had told us on the phone, nor any real effort to help—despite the fact that we were only asking for a quick check to ensure the vehicle was safe to drive.

We understand that service departments get busy, but if you're not able to follow through on what you tell customers, it creates confusion and frustration. We expected at least a basic assessment or clearer communication about the actual wait times. Unfortunately, this experience left us disappointed and concerned about the dealership’s reliability when it comes to urgent service issues.

Reviewed : 05/21/2025

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Reviewed : 05/10/2025

Comment : Service dept is great....ask for Mike in sales of cars he's great to deal with

Reviewed : 05/05/2025

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Reviewed : 05/01/2025

Comment : I swore I’d never drive a Kia, but Jeanie and her incredible team completely changed my mind. Their warmth, dedication, and genuine care made the experience unforgettable—I not only walked away with an amazing deal but also gained a friend in Jeanie. I’m beyond grateful for their outstanding service!

Reviewed : 04/28/2025

Comment : I have a 2022 Telluride SX. for some recalls .While I Was there I asked if the alarm could be shut off because my little dog sets off the alarm seating in the front seat.I asked on two visits.The service dept. They said there was not.Even asked a mechanic they said. I had to check myself and you can. You would think they would of known being a Kia dealer.