Reviewed : 03/29/2026

Comment : Leonard Gonzales and his team are truly 5-star professionals. They?re honest, respectful, and great to work with. We?ll definitely keep bringing our vehicles here for service.

Reviewed : 01/07/2026

Comment : Pulled in at 4:45 when they close at 6 and they refuse to do an overall inspection of the car. Want me to drop it off with just 1 other person behind me in line, after driving 30 minutes over here. A car I just bought used with a 10 day warranty to return and they WONT help me out. THIS PLACE IS ABSOLUTELY TRASH!! DO NOT COME HERE!! They treat you like everyone can just drop off there and no ones in any hurry to get driving there vehicle again.

Reviewed : 12/02/2025

Comment : Not a trustworthy business. Brought two vehicles to them and was told that they couldn't fix a misfire on a BMW that had an ocular shaped fuel injector port. Was told they bought from BMW a new injector and had it installed but yet found on return the fuel injector had not been replaced. The second vehicle had transmission issue that need to be replaced. They guaranteed it was a simple job and would be done within a couple days or receiving the part. First transmission came in and they couldn't get it to read. Second one they go it but couldn't figure out alarm to get the truck to start. - kind of lame being they should know how to work on all types of vehicles. Finally got it back and transmission immediately dumped entire transmission oil all over street infront of home

Reviewed : 12/02/2025

Comment : I’d like to give a big shout out today to Fair Oaks Automotive. Having vehicles most of my life, I’ve had to take them to several different service centers over time, and I tell you hands-down, this is one of the best! Not only are they super professional and polite, but the shop is so clean, and comfortable. It’s no wonder they’ve been around for so long. But regardless of how long they’ve been around or how many great reviews others have given them that I read, I wanted to give my own experience to y'all, too. From the service advisors and managers at the front desk that actually listen and CARE, to the work the mechanics and technicians did to my car, and the very reasonable rates… I couldn’t be more satisfied. So being from the Universal city area, I will definitely keep going a little bit out of my way and choose to drive a few extra miles to get to “this” service location in Fair Oaks Ranch for all of my vehicle servicing. It’s worth it! Great job and happy holidays to y’all at Fair Oaks Automotive . :-) thanks again.

Reviewed : 11/10/2025

Comment :

Reviewed : 09/30/2025

Comment :

Reviewed : 08/22/2025

Comment : I've been coming here for 3 years ever since moving to TX and have been very impressed. They are helping us get the most out of our 20-year-old vehicle! I've always gotten the straight facts with no runaround, and quality parts and what I feel to be a reasonable cost. The front desk team is friendly, and they have always treated me very kindly. I know I am going to get a straight answer, a fair price, and quality work, and it's going to be done when they say it is.

Reviewed : 08/22/2025

Comment : I've been coming here for 3 years, ever since moving to TX, and have been very impressed. They are helping us get the most out of our 20-year-old vehicle! I've always gotten the straight facts with no runaround, and quality parts and what I feel to be a reasonable cost. The front desk team is friendly, and they have always treated me very kindly. I know I am going to get a straight answer, a fair price, and quality work, and it's going to be done when they say it is.

Reviewed : 08/13/2025

Comment : I’ve taken all vehicles there for years. They’re honest, and no bs. Fair with prices, and excellent work.

Reviewed : 05/02/2025

Comment : Great guys doing honest repairs at reasonable rates. They've caught (and even repaired free of charge) errors from other shops, they give me options when I have a repair that might stretch my budget a bit, and they're just good people. These are the guys that you have look at your kids first car to make sure you aren't missing anything, and this is the shop you'll start to compare the other ones to. Friendly. Honest. Professional.