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AAA Approved Auto Repair Shop Reviews Approved

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ERVINS AUTO REPAIR AND TOWING INC

11 Ervins Ln
Osage, WV 26501

Tel: (304) 292-2586
Hours: M-F: 08:00:00 AM - 05:00:00 PM
Sat: Closed Sun: Closed


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1 Reviews

Osage, WV

Comment : owner is the great man they have good customer service and very helpful i had to pick up a semi truck everytime i asked the man for help he was there to help

1 Reviews

Osage, WV

Comment : Good ????

1 Reviews

Osage, WV

Comment : We had roadside assistance tow my girlfriend?s car here after her transmission went out. She talked to them the next morning and said she didn?t want to put any money into it since it wasn?t worth much. After they looked at it, they told her she could sign the title over to them to waive ?checkout fees? of $100.

I went in person to argue that we never agreed to pay $100 for their fees. They couldn?t give me a straight answer about what the $100 was for, other than that they had to roll it into the shop to look at it and that it had blocked a dumpster. They also admitted they never told her what the charge would be because she ?didn?t ask.?

When I asked what ?work? had been done that was worth $100, they immediately threatened to call the cops on me and kicked me out so they could talk to my girlfriend alone. I never even got the chance to ask why the car was only valued at $100 when we already had a $200 offer elsewhere that included free pickup.

It was an insulting experience dealing with the staff and a frustrating way to lose out on some money.

1 Reviews

Osage, WV

Comment :

1 Reviews

Osage, WV

Comment : Super rude and scratched my sisters car all to hell

1 Reviews

Osage, WV

Comment : Prompt and professional

1 Reviews

Osage, WV


I hope that the rhetoric from the actual auto repair shop is equally as compassionate and competent tomorrow morning! Not to mention economically friendly.'>

Comment : Called them randomly for a tow @ 8:30pm on a Sunday night. The answering service lady wasn't super "helpful" but she was efficient... gave them my info and location of the vehicle. Mr. Russel called me within 20 mins and had the car picked up within 15 mins! He was kind, helpful, and reassuring! Plus he explained the process and what to expect in the morning! I'm extremely grateful for the prompt and efficient service.

I hope that the rhetoric from the actual auto repair shop is equally as compassionate and competent tomorrow morning! Not to mention economically friendly.

1 Reviews

Osage, WV

Comment : They?ve always done a great job with our vehicles!

1 Reviews

Comment :

1 Reviews

Osage, WV

Comment : Excellent service and very friendly! I took my car here because I thought I needed a bushing replaced. They told me it looked fine and explained why it might have looked bad when I had the tire off. They could have replaced it and charged me, but they didn't. I also wanted the alignment done, so they drove it downtown to their other location, did it, and drove it back. 10/10!!

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