Reviewed : 01/14/2025

Comment : They tried to charge me over $100 more for an alignment than the other local Ford dealership and when I showed them a coupon I had for $10 more than the price of the other Ford dealership they tried to tell me that they couldn't honor that coupon because it was a truck instead of a car and they only took it after I insisted that there was nothing on the coupon which said trucks were excluded. They also took forever to do an alignment and had a sitting there for hours along with a bunch of other customers who are sitting there for hours with employees telling them they couldn't find their car and giving them different stories. One employee told them another employee was driving their car around to get snow off of it and then it turned out the car was sitting plowed on by snowbanks the whole time and they were trying to find someone to shovel it out. From my experience this is not an ethical dealership and they didn't give me AAA discount either

Reviewed : 09/02/2024

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Reviewed : 04/02/2024

Comment : I went to the Bangor location for a recall appointment. I asked them to inspect my car while I was there. The service person came back and told me that my car hadn???t passed inspection because my rear passenger tire was bald and because my front and back breaks needed to be replaced as well as new rotors. The tab - $1300. I told them I was going to get an estimate from another shop. I went to VIP in Ellsworth. I had a tire so I brought it with me. The technician came back and said - the breaks were fine. No need to fix them. The car passed inspection and I was on my way. I called the Darling dealership and spoke to someone who said - passing inspection was at the technician???s ldiscretion. I only needed a new tire to pass inspection. But they decided to tack on a $1300 fee for a break job that I didn???t need. Beware??? I too wouldn???t give this company a single star.I went to the Bangor location for a recall appointment. I asked them to inspect my car while I was there. The service person came back and told me that my car hadn???t passed inspection because my rear passenger tire was bald and because my ???More

Reviewed : 11/06/2023

Comment : The people I worked with were very attentive and basically terrific.

Reviewed : 11/02/2023

Comment : Jacky was great to work with. Very knowledgeable and really good at being transparent. Thank you!Services Wheel alignment, Auto maintenance ???More

Reviewed : 11/02/2023

Comment : Super friendly and helpful! Drove 3 1/5 hours there and it was well worth the trip! Best parts department in New England!

Reviewed : 11/02/2023

Comment : *Update below*Had my truck with clear instruction for almost 2 months for work that shouldn't take 2 weeks. Trying to charge me for diagnostic work in the form of a vehicle inspection and test drive that found no issues though there are plenty I'm aware of. On hold for 15 minutes at a time and no call backs when requested. If this ridiculous situation is fixed I'll update the review. But until then stay far away, even if it's warrantied, take it somewhere else.Update:Picked up my truck and there is a new exhaust leak, I'll fix it myself.. After the Google review reply, sent an email to the address, got a reply from probably the same person. 2 weeks later and nothing has happened except for trying to save face with a boiler plate reply on Google reviews.*Update below*Had my truck with clear instruction for almost 2 months for work that shouldn't take 2 weeks. Trying to charge me for diagnostic work in the form of a vehicle ???More

Reviewed : 11/02/2023

Comment : Darlings agreed to take on a vehicle repair with an Allstate Warranty. The vehicle has been there for a month. I???ve had to call regularly and check in to see where the repair process is.Turns out, the work hasn???t even begun. They???re suggesting they may get it in on the first week of March. After 2 months at the dealership. All the bills go to the warranty. But because they???ve made ZERO repairs to the vehicle, there???s nothing to bill. Now they???re trying to bill me for the Diagnostics. The vehicle is getting towed to another Ford Dealership that actually services the vehicles they take in at appointment, and they???re still trying to get money when they???re failed their customers. Lame.Services Transmission, Oil changeDarlings agreed to take on a vehicle repair with an Allstate Warranty. The vehicle has been there for a month. I???ve had to call regularly and check in to see where the repair process is. ???More

Reviewed : 11/02/2023

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Reviewed : 06/08/2023

Comment :