Reviewed : 08/11/2025

Comment : I took my bikes here for inspection and the process was quick and easy. They didn't try to upsell me on unnecessary repairs like some other places do, which I really appreciated. Highly recommend! This will be my too go shop.

Reviewed : 07/31/2025

Comment : Took my truck to get a modified inspection, they had me in and out very quickly. The guys at the Fast Lube also did me a solid! First time WV inspection.

Reviewed : 07/23/2025

Comment : Update:07/23/25: When I called Troy, the manager, I didn't have much hope that anything positive would come of it. I was wrong. He told me he would make it right and he absolutely did. We got everything, including the original issue, resolved and he went above and beyond for the inconvenience. Anyone can make a mistake or have a bad day but in today's world few will take responsibility and make it right and ultimately that will do more to make me a loyal customer than just doing a satisfactory job, which is really the minimum any of us should be accepting. I personally know what it's like to lose money to make right mistakes I have made. I can honestly say I will be back here when I need auto work in the future and I wish more businesses were still like this.

I had gone to another shop and was told I needed tie-rod ends to address the problem. I didn't like the service there and had heard good things about Creamers so I dropped my car off on Thursday morning by appointment and told them about the knocking noise and that the other shop had said it was tie rod ends. I got a call that afternoon saying I needed control arms. They also said I needed brake pads and rotors which I knew I needed rotors but I had just replaced my brake pads which even the first shop mentioned that they looked new so that should have been the first red flag. I also knew I needed tires especially the rear ones. Well I needed this done so I told them to go ahead and replace the sway bars, tie rod ends, and the rear tires (moving the new ones to the front). They told me they'd have the parts tomorrow and would call me when it was ready. Friday at 2:00 pm I call to check the status, because I would need to arrange a ride when it was ready, and was told they were actively working on it. At 4:00 pm I got a call saying they had been sent the wrong parts and wouldn't have the right ones until the morning but they would try and get it done Saturday. This should have been the second red flag as why would a shop be 'actively working on it' if they didn't have the correct parts. That is step one in any project. They are only open until 1:00 PM on Saturday so I again made sure I had a ride. Not hearing from them I called at noon and was told they were working on it but didn't know if it would be ready to pick up. I didn't hear anything until noon on Monday, today, when they called to tell me it was ready. A nice stranger gave me a ride into town and I paid for and picked up my car. They did the tires and control arms but instead of tie rod ends my paperwork says sway bar ends which aren't the same thing. As soon as I made my first left turn I heard my front, passenger side brakes dragging which was not an issue before they had it. I considered going right back but wanted to see if the primary issue had been fixed which I knew I needed to drive more to find out. Well, it wasn't. So now not only is the issue still there but my brakes are dragging. I got home and called and talked to the lady at the desk who said there was no manager there. She blamed me for the brakes dragging saying I was told I needed brakes, but of course this was not an issue before. I was told I could bring it back and the mechanic could look at it but he said he didn't hear anything when he drove it. I asked if we could ride in it together and she said she doesn't know if that's possible.
So, I missed three days of work (actually 4 but they had it for three), out over 2K and have the old problem and the new problem. I opted to just wait until speaking with a manager as I imagine my best case scenario is they tell me it needs something else for the original problem and try and charge me another 500-1000 dollars and I'm not going to keep throwing money at it to see if something works.

Reviewed : 07/17/2025

Comment : HAD MY CAR TOWED THERE THOUGHT IT WAS A BATTERY PROBLEM BUT THAT WASN'T IT...IT WAS THE STARTER N THEY HAD TO ORDER IT WOULD BE IN THE NEXT DAY N I WAS 118 MILES AEAY FROM HOME N HAD TO WAIT FOR A RIDE..THE PART CAME IN TONIGHT A LITTLE BEFORE CLOSING N THE 2 WORKERS DOING VEHICLES PITCHED IN TOGETHER N FIXED MY CAR TONIGHT..THANK YOU TO THE LADY AT THE COUNTER VERY SWEET N HAD A GOOD TIME TALKING TO HER N THANKED THE GUYS THST FIXED MY CAR SO I COULD GO HOME
YOU ALL 3 ARE AWESOME N VERY KIND GIVE YOU GUYS 10 ✨ PLUS

Reviewed : 07/14/2025

Comment : May edit if they make this right:
I had gone to another shop and was told I needed tie-rod ends to address the problem. I didn't like the service there and had heard good things about Creamers so I dropped my car off on Thursday morning by appointment and told them about the knocking noise and that the other shop had said it was tie rod ends. I got a call that afternoon saying I needed control arms. They also said I needed brake pads and rotors which I knew I needed rotors but I had just replaced my brake pads which even the first shop mentioned that they looked new so that should have been the first red flag. I also knew I needed tires especially the rear ones. Well I needed this done so I told them to go ahead and replace the sway bars, tie rod ends, and the rear tires (moving the new ones to the front). They told me they'd have the parts tomorrow and would call me when it was ready. Friday at 2:00 pm I call to check the status, because I would need to arrange a ride when it was ready, and was told they were actively working on it. At 4:00 pm I got a call saying they had been sent the wrong parts and wouldn't have the right ones until the morning but they would try and get it done Saturday. This should have been the second red flag as why would a shop be 'actively working on it' if they didn't have the correct parts. That is step one in any project. They are only open until 1:00 PM on Saturday so I again made sure I had a ride. Not hearing from them I called at noon and was told they were working on it but didn't know if it would be ready to pick up. I didn't hear anything until noon on Monday, today, when they called to tell me it was ready. A nice stranger gave me a ride into town and I paid for and picked up my car. They did the tires and control arms but instead of tie rod ends my paperwork says sway bar ends which aren't the same thing. As soon as I made my first left turn I heard my front, passenger side brakes dragging which was not an issue before they had it. I considered going right back but wanted to see if the primary issue had been fixed which I knew I needed to drive more to find out. Well, it wasn't. So now not only is the issue still there but my brakes are dragging. I got home and called and talked to the lady at the desk who said there was no manager there. She blamed me for the brakes dragging saying I was told I needed brakes, but of course this was not an issue before. I was told I could bring it back and the mechanic could look at it but he said he didn't hear anything when he drove it. I asked if we could ride in it together and she said she doesn't know if that's possible.
So, I missed three days of work (actually 4 but they had it for three), out over 2K and have the old problem and the new problem. I opted to just wait until speaking with a manager as I imagine my best case scenario is they tell me it needs something else for the original problem and try and charge me another 500-1000 dollars and I'm not going to keep throwing money at it to see if something works.
I'm sure they will try and paint me as some male Karen, whatever that is called, but anyone who knows me knows that I'm honest and straight forward to a fault. I also have the paperwork from them, from the other shop and the call logs to prove my case. I never try and get over on anyone and only complain about getting screwed over in the most egregious cases. Really, the way things are now days if I complained about every time a business wronged me I'd be writing these once a week. So, unless my experience with the manager goes surprisingly well I say stay away. Yes they've been in business a long time and have some good reviews. I'm sure people get standard stuff like tires and oil changes all the time without issue. I'm sure friends and family of the owners and employees get exceptional treatment and write good reviews, but the other poor reviews have the ring of truth to them too.

Reviewed : 06/27/2025

Comment : They have always taken good care of my cars. Great service.

Reviewed : 05/27/2025

Comment : The shop to rip you off quickly!

Reviewed : 05/02/2025

Comment : Well priced, quality work performed.

Reviewed : 04/03/2025

Comment : Very friendly staff. They were thorough and provided quick service. I highly recommend.

Reviewed : 03/30/2025

Comment : Excellent people they know what they re doing