Reviewed : 10/15/2025

Comment : *Updating to 2 stars* Crash Champion replied to this review wanting to "resolve my concerns" but when I reached out multiple times, I got no response.

A tree fell on my truck a few months back totaling it. Below is my review of the three companies I dealt with during the total process:
USAA: 2 out of 5 Stars
Crash Champions: Now 2 out of 5 Stars
Copart: 1 out of 5 Stars

Overall summary of my truck… The truck had heavy roof damage but was still drivable. I drove the truck for 1-2 weeks prior to dropping it off. You could look at the truck and think there was nothing wrong with it. From the day the tree fell on the truck to when I finally released the title, it was night and day. The Insurance/Collison Center/Towing Company did more damage to the truck than the actual tree did!

Crash Champions (3 out of 5 stars)

Pros: Professional, Diligent, Responsive, Easy to work with. They gave me good tips and recommendations on dealing with my insurance.

Cons: I did not like how they took apart the vehicle (door handles, taillights, trim, etc.) to make it undrivable. The truck had roof damage, so I was unsure why they needed to take the door handles, mirrors, and taillights off my truck. I also feel they over assessed the damage. I wanted to get the damage reassessed from another collision center for price verification, but because the truck was torn down and now undrivable, I could not move it unless I wanted to tow it. They also would not let me put the parts back on to make it drivable.

The truck was in drivable condition when I dropped it off. It was undrivable after it went to Crash Champions.

Reviewed : 10/02/2025

Comment : I was in an accident, and crashed champions, took care of the repairs to my van. They were very knowledgeable, had great staff, and kept in touch with me. It took longer than expected, but this was due to the parts they received not being suitable enough, so they told me they were getting better parts, and I appreciate that high quality service and care for my van.

Reviewed : 09/30/2025

Comment : Great customer service, and the technicians are very thorough and do an unbelievable job 👏. Highly recommend!

Reviewed : 09/22/2025

Comment : Great service and communication. Car looked great and it was super clean inside! Better than when I left it!

Reviewed : 09/11/2025

Comment : Excellent work and customer service. The team was a pleasure to work with.

Reviewed : 09/09/2025

Comment :

Reviewed : 09/09/2025

Comment : Repairs were well done + on time. Good customer service too.

Reviewed : 09/08/2025

Comment :

Reviewed : 09/08/2025

Comment : Their customer service is fantastic and they communicate better than any other garage

Reviewed : 09/01/2025

Comment : Did a great job and even fought the insurance to get the correct parts that had to be dealer supplied.