Reviewed : 10/22/2026

Comment : Apparently they are Triple ATowing rep.SundayOct.18 left me stranded for 3 hours and refused to come and tow me.They were coming and then they were not and then they were and then just decided to not take the tow.Thus is according to AAA and l have all the text messages l am 66 and require 4 shots a day for type 1 diabetes. My plan of 32 yes 32 years with Triple A says I can get a 100 mile tow 4 TIMES A YEAR,l needed to go 91 miles.They just refused according to Triple A ,l had to pay $200 to have someone drive over and follow me home.It took over 4 hrs to get home after they refused. DON'T USE THESE PEOPLE IF YOU HAVE A EMERGENCY THEY WILL LEAVE YOU STRANDED,UNLESS IT IS CONVENIENT FOR THEM.

Reviewed : 10/12/2026

Comment :

Reviewed : 10/04/2026

Comment : Brian came out on a Sunday afternoon and got us back on the road in ten minutes.

Reviewed : 09/18/2026

Comment : If I could give zero stars, I would. This was one of the worst experiences I've ever had with an auto repair shop.

I brought my car in for a diagnosis. I was later called and told that my car was ready, only to arrive and find out that it was NOT ready.

From the beginning, I made it very clear: DO NOT FIX ANYTHING UNTIL I KNOW THE PRICE AND AGREE TO THE REPAIR. The diagnosis was initially supposed to be $61. Days later, Greg called and said they “had to start with this first to know for sure” and that it would cost $1,300. I told him I was not paying $1,300 for what amounted to a guessing game when he still wasn't sure that was actually the problem.

I did NOT authorize the $1,300 repair, and I did NOT pay $1,300. I picked up my vehicle and paid $132.

Instead of handling my concerns professionally, Greg became defensive, got upset because I questioned the charge, and hung up on me.

Then, when I picked up my vehicle, I discovered two cracks in my windshield that were not there when I dropped the car off. Apparently, his workers attempted to repair the damage and left residue on the windshield. Even worse, no one bothered to tell me that my windshield had been damaged while my vehicle was in their possession.

So to recap: I brought my vehicle in for a $61 diagnosis, was later told they needed to perform a $1,300 repair to “start there,” refused to authorize that repair, and then picked up my vehicle with additional windshield damage that was never disclosed to me.

The communication was poor, the customer service was unprofessional, and the response I received when I questioned the situation was completely unacceptable.

I would not recommend this shop based on my experience.

Reviewed : 08/22/2026

Comment : I had to be towed. The tow driver JEFE was absolutely amazing. He made a bad experience with my car not so bad. He was super nice and got the job done quickly. Thank you so much.

Reviewed : 08/21/2026

Comment : Came after hours to help us as our vehicle had died. Stayed with us until transportation arrived as well. Great company! Would recommend!

Reviewed : 08/17/2026

Comment : I support Black-owned businesses because I am a Black business owner myself. However, based on my personal experience, I will never take another vehicle to Craigen’s Garage, nor can I recommend them.

My experience was extremely disappointing. I was charged more than $7,000 for rear-end work, and I was also told that I needed another transmission—even though my transmission had been replaced only about two years earlier and had only about 1,000 miles driven on it.

I was required to pay a deposit before the work began, which I accepted, but my vehicle ended up being at the shop for approximately seven months. What frustrated me the most was that it wasn't until around the fifth month that I was finally told what they believed the actual problem was.

Throughout the process, I felt as though discounts were presented as if they were doing me a favor, even though I was already paying a substantial amount of money. My interactions with Josh left me feeling that the communication and transparency were not what they should have been.

I want to be fair about one thing: I have no complaint about the quality of the mechanics' work. The work itself appears to be good, and they may very well have excellent mechanics working in the back. My complaint is about the pricing, communication, length of time my vehicle was kept, and the way I felt I was treated as a customer.

I also personally felt that customers may be treated differently depending on who they know, what they drive, or how they present themselves. That is my perception based on my experience, and it contributed heavily to my dissatisfaction.

After spending more than $7,000 and waiting seven months for my vehicle, I expected much better communication, transparency, and customer service.

For context, this is a 1997 Chevy Silverado, and I later found out that the parts used were all used. Now let that sink in—robbery at its finest.

I wanted to support this business, but after my experience, I won't be returning or recommending Craigen’s Garage. I encourage anyone considering using them to ask detailed questions, get the diagnosis and pricing in writing, and make sure you completely understand what you're paying for before authorizing the work.

Reviewed : 08/17/2026

Comment : Rude and very disrespectful while blocking the street with school buses waiting on him

Reviewed : 06/17/2026

Comment : Jared came promptly and communicated clearly on my tow. Everything went smooth.

Reviewed : 11/26/2025

Comment : Tow driver was professional and friendly. Did an excellent job.