Reviewed : 08/18/2025

Comment : If you care about your safety, do not bring your car to this location! Worst car service experience of my life. My car was in the shop for three weeks due to rodent damage. I got towed to this Hyundai because I broke down; however, based on the initial diagnostic, technicians could not find an issue with my car. I voiced my concerns because obviously something had to have been wrong with my car, but they pushed me out the door anyway. My car starts shutting down on me upon leaving the dealership, and I end up having to come back. They find rodent damage and say my car needs some rewiring. Sure. But when I pick up my car again, I ask for details on the repair, and Evan, the worker, had informed me that the wires that were repaired were around the engine and that a rodent nest was found near the front of the engine…. So how did nobody see this when they should have popped the hood of my car in the initial diagnostic? I am sent away yet again, and my car shuts down before merging on the highway. Turns out, my whole EMC was shot. Then, I needed to involve my coverage insurance (could have done this initially had I known the costs would exceed my deductible if the service team had figured the issues out at the same time, like they should have if they were being thorough). Upon involving insurance despite my request for the dealership to stay in touch with me for updates, I had to continuously call to find out any information about my car. Coughlin did not apologize or provide any accountability for their actions whatsoever. How appalling and disappointing.

Reviewed : 08/18/2025

Comment : Unprofessional. I was interested in a used 2018 Honda Accord and went to purchase it this past Saturday. Mind you, I lived three hours away. The salesperson Summer told me the only thing she noticed was some minor scratches on the door. It was hard to tell the condition from the photos, and I asked her to be honest because I didn't want to waste my time or hers. I left early Saturday morning with my family because this was supposed to be my teenager's first car. When we arrived, it took us three minutes to walk around the vehicle to tell that we were deceived. There were scratches, some deep, all over the car; the chrome trim was bubbling loose, and the interior wasn't much better; the seats seemed to have been stretched or replaced poorly because there were huge wrinkles in them. We left, and I guess it was a lesson learned not to trust this dealership. I would never recommend anyone go there.

Reviewed : 08/15/2025

Comment :

Reviewed : 08/13/2025

Comment : I had an amazing experience here! Taveon Swift was excellent in helping me find my car. Definitely will recommend here to all my friends and family!

Reviewed : 08/07/2025

Comment : Worse customer service experience I have ever had at a dealership. The person I was appointed to meet with left early , no notice to me, and I was barely greeted by someone eating their lunch. He barely did anything to help, telling me to just use their website and that they didn’t really care if they got my trade In. People in customer service really need to remember the field THEY chose to be in and be held accountable for their lack of interest in customer care

Reviewed : 08/04/2025

Comment : Nick C. made the process of leasing my new vehicle painless and easy. I would recommend him to anyone in the market for a new Hyundai!

Reviewed : 08/02/2025

Comment : Friendly support from sales staff-allowed me to try other cars first rather than using the many tricks available to keep me engaged in the process. Was able to get one of the first 2026 models and I’m loving it.

Reviewed : 07/23/2025

Comment : I'm completely satisfied with my experience at Caughlin Hyundai. I bought a Toyota Venza and just love the car. I would recommend Caughlin to anyone.

Reviewed : 07/22/2025

Comment : Just bought our 2025 Elantra from them. Great people

Reviewed : 07/20/2025

Comment : I had a great experience with Coughlin Hyundai. Nick was friendly and very knowledgeable. Not to mention I was treated with respect. I actually enjoyed my time there. I would recommend them to anyone looking to buy a car.