Reviewed : 06/12/2025

Comment :

Reviewed : 06/12/2025

Comment : If I could give this place a lower number I would. They have taken advantage of a family member and never did fix the issue. First repair over 5,000.00 started leaking oil which it was not before they “fixed it”. Next repair over 1000.00 to fix the oil leak. Next day still leaking took it back and was told the part was out on without a gasket. Refund for any of the services which they never did fix… NOPE.
Still not right however never going back there. We have given them enough money for nothing.

Reviewed : 05/23/2025

Comment : Recently purchased a used vehicle from Kristen @ Coughlin Chrysler of Marysville.
Pleasantly surprised after a 3 hour drive. No pressure no BS thank you, Kristen and Tony we will be back

Reviewed : 05/21/2025

Comment : Great people great service and they do a fantastic job. Extremely professional

Reviewed : 05/16/2025

Comment : Avoid Coughlin Dodge Marysville – Lied to try and Intimidate Me into a Bad Deal
I went to Coughlin Dodge Marysville to test drive a 2024 Dodge Hornet. I knew the car wasn’t great, but I figured I’d give it a chance if they could match the competitive offers, I’d found at other dealerships. Instead, I walked into a high-pressure, dishonest sales environment that wasted my time and insulted my intelligence.
Despite having very good credit, they quoted me a sky-high 11% APR, way out of line with the rates I was being offered elsewhere. I was clear from the beginning that I would only allow a soft credit pull, and I confirmed this with them multiple times. After finally agreeing, they turned around and claimed they had run a hard credit pull, even though they hadn’t, just to scare me into signing a deal I didn’t want. That’s a disgusting tactic.
When I questioned it, Sales Manager Mark Myers acted like it was no big deal and used the supposed credit hit to try to bully me into closing. He had a smug, manipulative attitude the entire time.
I then clearly explained the out-the-door price I was willing to pay, based on accurate taxes and real numbers, not inflated with shady fees. Mark responded by saying I “clearly don’t know how to do math.” I actually work in finance, and I had calculated the numbers precisely. What I wasn’t doing was playing along with his game.
To top it off, they tried to charge me documentation fees over the legal Ohio limit of $387, quoting me fees in the mid-$400s. That alone should be a dealbreaker.
When I declined to move forward, Mark became hostile and loud, berating me for not seeing what a “great deal” he was offering. Even the saleswoman, Kristen, looked shocked by how aggressive and unprofessional he was acting.
Mark clearly saw me, a 25-year-old who just moved to a new state, buying a “new” car for the "first time" and thought he could take advantage of me. He failed. I took my business elsewhere, got a better deal, and was treated with respect.
If you want honesty, professionalism, and basic decency, stay far away from Coughlin Dodge Marysville. Lying about a hard credit pull to pressure a customer is beyond unethical, it’s predatory. This dealership does not deserve your business.

Reviewed : 05/12/2025

Comment : I will not publicly mention names out of respect for that person and/or persons but, the dealership as a whole, I will without a doubt refuse to deal with them again and encourage new consumers to go elsewhere. I feel that since I have purchased my new vehicle from them i have been swept under the carpet. They made it easy for me to get the vehicle and walk through the door and also to get me back out the door, as I was an out of state buyer. I had questions regarding paperwork that my dmv needed answers too in order for me to be legal. Numerous calls to the dealer, and numerous messages have been left including texts and emails with my salesman and manager. Not once did i get a call back. There has been absolutely zero follow-up to me and currently no resolution. I was also promised a part that was to be included with my vehicle but they said it had to be ordered and then sent to me which has yet to be done and is unlikely to be done by the looks of it.

Reviewed : 05/12/2025

Comment : What possible reason does this dealership have to waste my time and their own time by not telling me that they only do sales in person until I've wasted an hour and 2 phone calls trying to work up a deal with them? I clearly specified since the very beginning of the phone call that I am an out of state potential customer. You would think a manager would have the decency to not waste time and make it clear that I need to come in to talk numbers. Or perhaps it is the case that they didn't like my sale proposal and chose to awkwardly and bitterly reneg in this way. Whatever it is, I'm glad I don't ever have to visit this place.

Reviewed : 03/11/2025

Comment : I worked with Brian. Excellent communication and customer service. Truly went above and beyond! Work with him, thank me later. You won't regret it.

Reviewed : 03/06/2025

Comment : Great experience. Huge inventory/selection of new and slightly used late model RAM trucks. Straight forward price negotiations. Kendall provided teriffic sales assistance, advice, and is highly knowledgable on RAM trucks. Very pleasant, easy to work with, and great attention to detail. We will definitely consider making any future next RAM purchase from Coughlin in Marysville. Thanks Kendall!Great experience. Huge inventory/selection of new and slightly used late model RAM trucks. Straight forward price negotiations. Kendall provided teriffic sales assistance, advice, and is highly knowledgable on RAM trucks. Very pleasant, More

Reviewed : 02/28/2025

Comment : The worst experience at automobile dealership I've ever had! One single brake line on my grand cherokee, $1065 bill. 4 hours labor was $850. Gotta be a world record for a single brake line replacement. Their service Mgr verified this bill. TERRIBLE.