Reviewed : 10/11/2025

Comment : I have been looking for a Honda Crosstour for quite a while. I hopped on Coughlin Marysvilles website to check their used inventory. My wife and I purchased a 2016 CRV for a very good price! We were very happy with our purchase and I decided to see if they had anything in stock that peaked my interest. Within minutes I found a 2015 Honda Crosstour EX-L V6. It was a bit high on mileage but the service history was fantastic so I was very excited to take a look at it! I called the Marysville location on 10/8 and Mark informed me it was in Lancaster. I wasn’t surprised as I knew the dealership network was fairly large. I was speaking with mark and he immediately offered to bring the vehicle to the Marysville location. I was surprised and happy that I didn’t have to make the hour trip to Lancaster to see the vehicle. They informed me it wouldn’t be at the Marysville location until 10/10. I was more than fine to wait! After all it was pretty convenient and I didn’t have to do anything on my end so I agreed! On 10/9 at roughly 1pm I was texted by another sales person who confirmed the transport and the time I would be meeting Mark on 10/10. I confirmed 5 pm with Mark on 10/10. On 10/10 at 9am I got a text from Mark informing me the car was sold. I asked why would that happen and he responded that the vehicle was sold before we picked it up. No where in any of the communications or text messages did anyone state a policy that the vehicle wouldn’t be held for me. The entire time I was made to believe the vehicle In fact was being held. Every communication was a definite “it WILL be here on Friday” no one ever said “the vehicle may sell before we go to pick it up. If I would have been informed of that from the beginning I would have driven 40 minutes to the Lancaster location. It’s just crazy that I got an “I’m sorry”, “I apologize”, no where did anyone take accountability for their actual mistake. Why say “it will be here” when in fact you had no clue if it would sell before you picked it up. All of it seemed very rude and just turns me away from a dealer I actually had a very good experience previously purchasing a vehicle from. Just a simple “I’m sorry” doesn’t change that I missed out on a vehicle I have been searching for almost 2 months in my price range. If someone actually communicated the car wasn’t being held this whole thing would have been avoided. I would have just driven to Lancaster Thursday morning to buy the car. Wish I could give a lower rating.

Reviewed : 10/06/2025

Comment : Usually, this service center can get my fleet vehicles in and out in a timely manner... Sent a company vehicle to the service center in the middle of June. I paid for service repairs. Issue remained so I sent the vehicle back August 1st. It became a warranty claim. It took 2 months for them to get my company vehicle back in service. I am not thrilled with this most recent service.

Reviewed : 10/03/2025

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Reviewed : 09/27/2025

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Reviewed : 09/25/2025

Comment : I like they got me scheduled the same day I called for oil change

Reviewed : 09/17/2025

Comment : The technicians treated me like I was stupid and did not believe that there was an issue with my car, even after showing them videos and pictures of my car having issues.

One of the technicians even admitted that the Chevy tracks was having issues and still did not believe me.

Reviewed : 09/15/2025

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Reviewed : 09/10/2025

Comment : Good enough experience. With a caveat:

Waiting area is depressing. would be an easy fix, more lighting, cozy up the place. One of the lights was burnt out and that was enough to make it dreary, no windows to the outside, furnishings were sparse. Space felt sad. I was stuck there 3 hours. Would be nice if they offered seats in the bright atrium of the show floor, or had better lighting, or warmer furnishings, or all three.

Reviewed : 09/06/2025

Comment : Great experience here with Chase and Kaila. Very helpful and knowledgeable! Would highly recommend them to anyone!

Reviewed : 09/03/2025

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