Reviewed : 06/19/2025

Comment : Scheduled my first service online and got in within an hour. Service was friendly, waiting area was clean and quiet, employees were friendly and knowledgeable. Maintenance was done quickly and properly.

Reviewed : 06/18/2025

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Reviewed : 06/18/2025

Comment : Took my 2020 duramax 6.6l in for service either June or July 2023 for a 'service parking brake message '. I was told by the stealership my parking brake control module was bad and it was on backorder. The part came in roughly 6 weeks later and was promptly installed under warranty although this was long enough to finish out my bumper to bumper warranty. I drove the truck twice and in under 50 miles the message came back. I brought truck in, they said my parking brake shoes were good and no way they weren't at 36k miles (unfortunately this is common on my truck), said they checked em, reset code, blamed the new module for not being "calibrated" and I went home no money spent yet....Well I made it home and the message came back. Brought it back in, remember... I'm out of warranty for this. They wanted $700 to pull the rotors off to inspect the parking brake shoes. I declined, took it home and had one rotor off in 30 minutes, what a joke right? I found the shoe material was COMPLETELY gone (very common i guess). Long story short GM makes it impossible to fix this without their computer so I got railed for over $800 for them to replace the shoes in August 2023. The whole time they had my truck it was next to impossible to get somebody to answer the phone. They conveniently noticed an axel seal leakage that I never noticed and left a voicemail quoting me roughly $462. I called back saying I was under warranty for powertrain and they somehow forgot this and proceded
to fix it and refilled my diff under warranty. My truck just hit 46k miles not even 1.5 years later and my rear diff fluid looks like this. To be honest the stream during drainage did appear kinda clear but idk man....I do NOT trust their service center.

*update* I was contacted by a Nate who is the new owner according to him. He did seem honest and genuine and agreed it seemed like a bad experience. I was told that many of these aspects were approved upon / learned from. There are plenty of good reviews on here so maybe I was just unlucky. Take it how you wish.

Reviewed : 06/11/2025

Comment : Love the small town customer service feel at Coughlin. Very easy to do business with them

Reviewed : 06/09/2025

Comment : Very quick and efficient service

Reviewed : 06/07/2025

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Reviewed : 06/07/2025

Comment : Never had any issues bringing my car in for routine maintenance. Service is always nice and they’re not trying to upsell me.

Reviewed : 06/06/2025

Comment : Chase was my salesman and he was WONDERFUL. The process was easy, and straight forward. Chase was thorough and made my buying experience a breeze. Tony then walked me through each step of the fiance portion and ensured all of my concerns were addressed. At no point during this process was I afraid to ask any questions. They even stayed a little bit late to assist me. My new car was spotless, and the energy in the building was welcoming. I cannot recommend this place enough, thank you endlessly Chase and Tony!!

Reviewed : 06/05/2025

Comment : Barry the service manager went above and beyond to help me reprogram my key fob correctly after the gm dealer in marion said it would take all day to do at a labor rate of $160/hr. Barry had it done in 30 mins! I will be returning to Coughlin for all my future service.

Reviewed : 05/27/2025

Comment : I bought a 2019 chevy silverado custom got a good deal on it BUT,after I sign the deal got home noticed It only one key so I ask about a second key no luck so the key cost about 200,00 dallars would not even give a break on the cost.If that the way to do business I will go back to Jeff wyler in springfield great people there...will not go back to COUGHLIN IN MARYSVILLE