Reviewed : 03/30/2025

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Reviewed : 03/23/2025

Comment : Staff is just plain fantastic!

Reviewed : 03/23/2025

Comment : All around Great experience good people and service

Reviewed : 03/13/2025

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Reviewed : 01/18/2025

Comment : Love Barbie!!! She definitely goes above and beyond for her customers. Susan in finance was Awesome also. Took her time to Answer any and all my questions. They both went out of their way to get me exactly what I needed. Very Happy w my buying experience. They both get

Reviewed : 12/26/2024

Comment : I arrived in the early afternoon at the Circleville location on 9/24. I walked around the lot for about 10 minutes and no one came out. I went inside andI stopped by the Circleville location on the afternoon of 9/24 to look at a Cadillac Escalade Sport Platinum on the lot. I spent about 10 minutes walking around, and no one came out. I went inside and waited another few minutes before I was even addressed. I believe it was a GM who greeted me. I commented how it was the first time I had to seek out a salesperson. I was asked about my current Cadillac and was given the impression that my asking for help was a bother. I was placed with Theresa to start the test drive process. She was very nice and not aggressive.I got in the vehicle and noticed there were dark smudges on some of the fabric accents throughout the vehicle. It appeared it was being driven by someone because there was trash in the doors and under the seats. It wasn t a lot, but not what you would expect in a car for sale. As I test drove, I noticed the odometer reading was 6K more than what was advertised online. That is a huge difference to not be reflected in the ad. I came back inside and started the whole what did you think process trying to start a deal. I brought up the odometer difference and I was told the owner s wife sometimes drives the vehicles for a while before they are on the lot and one of the managers had also been driving it as a demo. I was given the offer for my trade in, and it was $2K lower than anything I had been offered from other places. My Escalade was 8 years old and did need the AC fixed, it only had 84K miles, and was in good shape. I was given the AC would be costly to repair (it was actually a simple fix), that would cost the dealership considerably less to fix, than if I had it done. The GM refused to budge on the amount of my trade in and the price of the car. I pointed out I was viewing another Escalade Premium Luxury Platinum model and it had 8K less miles and cost $5K less. The Sport Platinum is slightly more expensive than the PLPP, but not $5K. Theresa realized we were at a standstill, and said she could get me a Friends and Family quote to order a 2024 Escalade. This entire situation felt like a bait and switch. This was not anything I would consider since we no longer purchase cars brand new due to the huge amount they depreciate.So why am I not posting something almost 3 months after I test drove at Coughlin? It s because starting one month after I test drove, I have been called 5 times by Pam about his Escalade. The listing shows the odometer reading is updated and it has been lowered in price too. I finally answered call number 4 from Pam, and nicely explained we already purchased another Escalade, and gave her some feedback on my visit. She cut me off and said she would relay this information to the GM, and gave me a condescending Have a nice day , then hung up. I received yet another call on 12/20 from Pam asking if I was still interested in the Escalade. I explained to her that she called me a week or so ago, I gave her my feedback on my experience and wasn t interested. Supposedly, she is going to take me off the calling list this time.When I have discussed my experience with other people, the immediate impression they get is I wasn t taken seriously since I didn t have my husband with me. This is the same feeling I had when I left the dealership. I don t know why the GM refuse to negotiate with me, but it cost you the sale of this vehicle, and any future ones from us. We are currently looking to replace my husband s current Escalade, and will need to purchase a car for our teen in the near future. I wish you luck on selling the Escalade that you have been calling me about for 3 months!I arrived in the early afternoon at the Circleville location on 9/24. I walked around the lot for about 10 minutes and no one came out. I went inside andI stopped by the Circleville location on the afternoon of 9/24 to look at a More

Reviewed : 12/19/2024

Comment : ****UPDATE****I received a call today from the dealership manager and he was very helpful and I got the impression cared about what happened. He has assured me that everything will be fixed.I truly appreciate the call and will update next week on how things work out.Thank you Mr. Taggett.The service department needs serious help. I have had my vehicle in twice for service, and both times there were issues.The first time was for a recall where sensors had to be ordered. When I scheduled, I was told I had to do so twelve weeks out. This seemed excessive, but okay. Fast forward twelve weeks. I take the day off work, take my vehicle in for the work, only to be told they didn't have my parts. I understand that things happen, but the least they could have done was called me ahead of time to let me know the parts were not available and I would need to reschedule.My latest experience included me making an appointment for service due to a check engine light being on. I made appointment for 8:00 AM, drop it off, provided the OBD code, which indicated it needed a new glow plug. Fast forward to 2:00 PM, no call, no estimate, nothing. I call up and told that they are short staffed, but the service adviser said he was going to go help to get it done. I called back at 4:45 and was sent to voice mail. Okay, worst case scenario I'll get my truck back Saturday morning. I call at 10:00 AM, and I am sent to voicemail. I leave a message, which went unreturned, called back at 2:00 and asked for the manager. Again, I get sent to a voice mail. No returned call. I call back at 4:00 PM.....yep you guessed it, was sent to someone's voice mail.So, come Monday, I again do not have a vehicle for work.Three times now I have had to miss work due to the lack of communication and follow through from this dealership. I understand things happen, but it's not acceptable to be ignored. This dealership clearly does not care about its customers.Oh, by the way, as soon as I turned on to US 23 today the check engine light came back on.................****UPDATE****I received a call today from the dealership manager and he was very helpful and I got the impression cared about what happened. He has assured me that ???More

Reviewed : 12/17/2024

Comment : The service department needs serious help. I have had my vehicle in twice for service, and both times there were issues.The first time was for a recall where sensors had to be ordered. When I scheduled, I was told I had to do so twelve weeks out. This seemed excessive, but okay. Fast forward twelve weeks. I take the day off work, take my vehicle in for the work, only to be told they didn't have my parts. I understand that things happen, but the least they could have done was called me ahead of time to let me know the parts were not available and I would need to reschedule.My latest experience included me making an appointment for service due to a check engine light being on. I made appointment for 8:00 AM, drop it off, provided the OBD code, which indicated it needed a new glow plug. Fast forward to 2:00 PM, no call, no estimate, nothing. I call up and told that they are short staffed, but the service adviser said he was going to go help to get it done. I called back at 4:45 and was sent to voice mail. Okay, worst case scenario I'll get my truck back Saturday morning. I call at 10:00 AM, and I am sent to voicemail. I leave a message, which went unreturned, called back at 2:00 and asked for the manager. Again, I get sent to a voice mail. No returned call. I call back at 4:00 PM.....yep you guessed it, was sent to someone's voice mail.So, come Monday, I again do not have a vehicle for work.Three times now I have had to miss work due to the lack of communication and follow through from this dealership. I understand things happen, but it's not acceptable to be ignored. This dealership clearly does not care about its customers.Oh, by the way, as soon as I turned on to US 23 today the check engine light came back on.................The service department needs serious help. I have had my vehicle in twice for service, and both times there were issues.The first time was for a recall where sensors had to be ordered. When I ???More

Reviewed : 11/26/2024

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Reviewed : 11/10/2024

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