Reviewed : 08/08/2025

Comment : Overall this is probably one of the worst dealerships that I’ve ever dealt with. I’ve bought 16 cars over my lifetime so far and pretty much all from different dealerships. Trust me when I say this is one of the worst. Communication is awful I waited 6 days for a trade value. Once I got my trade value they refused to give me a ballpark range for my payments without pulling my credit first. I totally understand that without pulling your credit they can’t get a accurate interest rate but 99% of the dealerships will give you a wide range of payments depending on the interest rate and how much you put down. This dealership on the other hand refused which in my opinion is a huge red flag.

Reviewed : 07/24/2025

Comment : I took my Dodge Ram Sprinter van to Coughlin Automotive’s service center after calling to confirm they serviced this model. I explained that I needed a full inspection to ensure the vehicle was running properly and was safe to drive. I also mentioned a few specific issues—namely, the check engine light was on and we were receiving an "oil level too full" warning. I was told there would be a $100 diagnostic fee, which I agreed to, and I dropped the van off on a Friday morning.

I was told it would be looked at the same day and that I’d receive a call that afternoon. I never received that call. I followed up Monday morning and was told it still hadn’t been looked at, but they promised a call by noon. That didn’t happen either. I followed up again that evening and was told they were “almost done” and that I’d get a call soon with the results. I never got that call either.

The next morning, I arranged to be dropped off at the dealership assuming the van was ready. It wasn’t. I was told to come back in two hours. When I finally picked it up later that day, I was charged $150—not the $100 I was quoted. I was also told they couldn’t do anything about the check engine light because they’re not a Ram-certified dealer and suggested I go to the dealership in Chillicothe instead. When I asked about the oil level warning, the service rep had no real answer—just that the level “looked fine.”

In the end, I paid for an inspection and got no answers, no real service, and no follow-through. Had they been honest up front about what they could and couldn’t do, I would have taken it somewhere else.

I would not recommend this dealership or service center. I don’t believe they are fair or trustworthy, and I certainly won’t be taking any of my vehicles there again.

Reviewed : 06/18/2025

Comment : I sent my 2008 Tahoe to get checked for a antifreeze leak they said I needed a new engine priced at $13000
I then transported my suv to Texas with a honest mechanic ,engine was good it had a blown head gasket on the left side of the engine ended up replacing both sides and is good to go with less than $900

100% do not recommend this dealership for diagnostic testing

Reviewed : 06/17/2025

Comment : Great service!

Reviewed : 06/17/2025

Comment :

Reviewed : 06/16/2025

Comment : My experience at Coughlin GM of Circleville was great! Tom Obert was very helpful at keeping in touch and answering all my questions. I suggest reaching out to this salesman for anyone interested in buying a vehicle at this location.

Reviewed : 05/29/2025

Comment : There is no better place to do business with!!! Jay Conforti and Susan Sikora went out of their way to deliver a world-class buying experience!!! I highly recommend Coughlin as they deliver top notch customer service in every aspect of their business over and over. No pressure, great communication and great pricing are reasons never go anywhere else!!! Thank you!!! Chad Clark

Reviewed : 05/14/2025

Comment : Nice place to shop for a pre-owned vehicle.Great Machanic's and the service manager is great 👍

Reviewed : 04/24/2025

Comment : Initial interaction/communication was ok and the people were nice. Insulting offer on my trade in (got almost double their initial offer at another dealership). 0 wiggle room on price for a 20 year old car which I was still willing to buy but they wouldn't return my call. Had a great experience elsewhere.

Reviewed : 04/18/2025

Comment : I rarely do this, & hate to give a negative review- but just want to share my experience at Coughlin GM of Circleville. I contacted them about coming to check out a truck. Tori whom I was in contact with was very nice & personable. I gave her the info for my trade & explained to her that I was coming there from 2 & a half hours away. She had directed me to a salesman.
Said salesman was supposed to send me a rough estimate of my trade & interior pictures of the truck. (Which he did neither). We get there after making the almost 3 hour drive & I finally meet salesman. I asked him why he never sent me the trade info or interior pics. He claims that since I was already coming, he felt that it was unnecessary.
Upon arrival the truck was barely detailed, the bed was a mess, crumbs everywhere inside, & engine pay was filthy. Although, I just drove 3 hours so I looked past it. We come back from the test drive & meet up with salesman to talk numbers. My father is doing most of the talking at this point. Mind you, I’m in my twenties. He has done this A LOT more than I have. But I am buying this vehicle with my money, not his. The sales guy then looks at him & asks “Are you buying this or him?? Are you going in on this together??” Chuckles, then walks off distraught. Which was EXTREMELY rude & backhanded.
While we wait for my trade evaluation, I went in to see the status. Salesman must’ve had a come to terms moment then briefly tries to apologize. Then we head into his office with the “inventory specialist”. I sit down, & it is silent while the inventory specialist stares into my soul. I then break the ice and ask what the numbers were on my trade. He tells me a ridiculously low number, to follow with the ridiculously high number on their used truck. They end up meeting in the middle with I want on my truck, but not theirs. So I say I’m going to step out and talk to my dad. We go back in & try to work something out, the inventory specialist is now staring into his soul- to the point my father had to ask what he was staring at… After going back & forth we end up not getting the deal to work- which I am TOTALLY fine with at this point.

While reading through other reviews in the last few months, all of these things seem to be a common theme here. Wish I would’ve done more research before wasting a whole evening. With all of this being said, Coughlin GM needs to do some serious evaluation in their detailers, salesman, & “inventory specialist.” All around were arrogant, & clearly didn’t care about making any kind of deal.