Reviewed : 03/25/2025

Comment : Do not take your car to this place. They train their employees by making them watch YouTube videos. They always end up breaking something and charging you extra to fix it. Do. Not. Go. Here.

Reviewed : 01/25/2025

Comment : Took car in for check engine light. Spent a lot of money on a timing issue and check engine came back on. Spent more money and light came on and after that was told new engine was the solution. Took it to a dealership and was told engine was out of time and needed a tensioner as well as a phaser. Car runs fine now. Terrible place to take your car for repair. Took my money and didn t even fix the problem also told me being a quart low on oil could ve caused the engine to be out of time. They deserve zero stars. Never again.Took car in for check engine light. Spent a lot of money on a timing issue and check engine came back on. Spent more money and light came on and after that was told new engine was the solution. Took it to a dealership and was told engine More

Reviewed : 12/19/2024

Comment : I am absolutely disgusted with the service I received. I was charged over 90 dollars for a simple oil change for 100% synthetic oil, which my car did NOT need and this was NOT overviewed beforehand. When asked what option I wanted, I pointed on the counter for the 35/36 dollar option. On top of that, the car was returned to me with low air pressure. I most definitely will not be returning to this company nor will anyone else I know.I am absolutely disgusted with the service I received. I was charged over 90 dollars for a simple oil change for 100% synthetic oil, which my car did NOT need and this was NOT overviewed beforehand. When asked what option I wanted, I ???More

Reviewed : 11/01/2024

Comment : New tires before heading out on a 400 mile trip.

Reviewed : 10/13/2024

Comment : CUSTOMER'S TIME IS NOT VALUED HERE.I had an appointment scheduled at 11:00am for tire mounting and alignment. TWO AND A HALF HOURS LATER (after I was only told an hour and a half) and I am still waiting to be put in the alignment bay. Someone came in for an appointment at 1:00pm and was then put on the alignment bay before I was. Spoke with one of the mechanics and they explained how the managers are new. One manager was complaining about customers after they leave with other customers still in the waiting room. Several other people came in after me stating they had appointments scheduled and were told a specific time frame as well. After the time frame has passed, their cars have yet to be taken back in the bays. How are walk-ins receiving priority over scheduled appointments?Will not be coming back to this location and do not recommend others using this location either.-----------UPDATEUpon payment we were offered a discount when leaving. The service manager seemed genuinely upset with our experience. After seeing my post, I was also contacted by Conrad's distribution manager who asked how they could make their service up to us. I told them how we are still looking to get a oil change in the future. We were offered a free oil change. Will give Conrad's another try for an oil change and see where to go from there.CUSTOMER'S TIME IS NOT VALUED HERE.I had an appointment scheduled at 11:00am for tire mounting and alignment. TWO ???More

Reviewed : 08/25/2024

Comment : great service. I walked in at about 1:30 with my brakes grinding, the got me in and out by 2:45. Thanks Guys!

Reviewed : 08/18/2024

Comment : I never had a problem. They are very through.

Reviewed : 07/26/2024

Comment : Brought my son's 2009 Honda Civic to check on a transmission leak.Was told It could be fixed for $390 and stop the leak.Had them perform the work. The next day noticed drops on my pavement.Took it back to them they put it back on a lift and said it needed more work now$2400.They completely ripped me of for the $390 and fixed nothing Will be reporting them to the Better Business Bureau.Beware of this location in Brunswick. As a follow up to my review Conrad's response was a representative will reach out to you.No one reached out to me.This is most likely the standard response they send.Such dishonest front desk employees. Will be contacting the BBB in the morning

Reviewed : 07/02/2024

Comment : Seem nice enough, but I felt that they were a little lazy when I wanted them to check my tire for leaking.

Reviewed : 06/19/2024

Comment : We take all of our cars here very professional service vehicle over your whole car let you know whatever you need if you need anything very good place to go to an honest I don't know about you but honesty means everything to me