Reviewed : 08/13/2025

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Reviewed : 07/28/2025

Comment : Disappointed and Frustrated – Still Waiting for a Proper Repair

I brought my car to Conrad’s Reminderville in May because of a loud, deep grumbling noise coming from the back. They diagnosed and repaired the right side, which cost a considerable amount. I was told the left side also needed repair, but I couldn’t afford it at the time.

When I returned in July
to have the left side fixed, I also paid for an oil change and brake service during that visit. Despite all of this, the original noise persisted exactly as before. It’s incredibly frustrating to have spent so much money and still be dealing with the same issue.

Now I’m being told I need to come back again and pay another large sum to repair the same area. I’ve already invested significantly in this issue, and the problem remains unresolved. The original concern—the loud, grumbling noise from the back of the car—has not been fixed after two visits and multiple services.

I’ve been a loyal customer, but this experience has shaken my confidence. I sincerely hope management will take responsibility and make this right.

Reviewed : 06/20/2025

Comment : Friendly, honest service! They were thorough in checking out my vehicle and even though the fix was more complicated and requires a trip to the dealer, they took the time to explain it me. I really appreciate the great customer service. It’s so rare these days. I will definitely be back! Thanks, Conrad’s - Reminderville.

Reviewed : 06/04/2025

Comment : Never again!

Reviewed : 05/01/2025

Comment : Not sure what has happened to this place (Reminderville location) over the last couple years. The customer service has just fallen off so bad. Used to have oil changes and all my tire purchases done here. Prices have gotten too high for me and the service is no longer what it used to be. 2 hour waits for a tire rotation when I have an appointment is just unacceptable. Don’t make the appointment if you can’t do the job in a reasonable amount of time.

Reviewed : 04/01/2025

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Reviewed : 03/31/2025

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Reviewed : 02/25/2025

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Reviewed : 02/14/2025

Comment : They could have over charged me if the wanted. They were honest and friendly. Cost me less than $50 for my repair.

Reviewed : 10/20/2024

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