Reviewed : 08/03/2025

Comment : RUN - don't walk to this shop!!! What a fabulous establishment!
Our son was on a trip 3.5 hours from home when his car started to malfunction, lights went on, transmission was slipping....he chose Conrad's blindly from the AAA website. From start to finish the guys at Conrad's were honest, forthcoming, prompt to respond, and thorough. They sent us videos of what was wrong or what they were doing step by step. We were so concerned that the car might be in more trouble than it was worth, and we would have to tow it home. It was a pretty stressful 36 hours - but Conrad's diagnosed the problem, fixed the vehicle, communicated with us and our son , and he was able to drive the car home safely from Ohio to New York. We could have not had a better experience and the guys from Conrad's were the best. If I lived anywhere near there this would be my go to shop!

Reviewed : 07/31/2025

Comment : So because 2 Employees wanted to go home as soon as 6 pm hit i was left without a vehicle a whole another 24 hours after dropping my car off of Wednesday after fighting with someone named Derrick over a great quote that Jimmy gave t[ me. Just days before I brought my daughters car in . Now mind you my daughters 16 years old and is paying 100% for her car t9 get fixed on her own because Jimmy has a big heart and says she deserves a break for being able to pay for this big of a job on her own. Derrick over talked my daughter and I when I already knew what was wrong with the vehicle in the 1st place and I told conrads what what wrong. But then proceed to gaslight me actually acting like because I'm a female I don't know anything let alone over talking a customer as him and his co work repeatedly told me to come back 1 hour after they said the car would be done in the 1st place then continue to say well its gonna be another hour or 2 up until they closed. They continued to do this. Trying to tell me that oh well its a 11 hour job um no I'm sorry its not its a 6 hour job buddy 😅 and again over talking me and being so rude. Maybe. Derrick should start taking advice. A speak and listen to your customers you would be so surprised on what we know. I will be calling the main office for not only trying to charge me 800 dollars more than what you should have but also try and get me mad at Jimmy when at least he was honest and not just trying to make a dollar especially because I said on the phone I was already quoted from Jimmy for this and I didn't need to be re quoted for something I've already had done. And maybe. Stop lying and say you have been working on it all day when I could clearly see. Co workers in the corner on their phone.

Reviewed : 07/25/2025

Comment : It is almost a guarantee if you have work Done on your vehically you gonna get a nice picture of something else wrong or you need new tires
If you don't know go to L&M or somewhere and get a second opinion
These are commission sales people

Reviewed : 06/16/2025

Comment : I had a tremendous experience with truck. The manager and tech were just exceptional. It is the place to go.

Reviewed : 06/06/2025

Comment : We we're traveling from out of town nervous system failed on our way to a fishing trip and they were able to get us in right away and get it fixed in 30 minutes. Incredible service highly recommend

Reviewed : 05/23/2025

Comment : Took my car here for an oil change and it started acting weird afterwards. Bogged down like the engine had to work harder. Then took it to valvoline and they asked who did the last oil change because they had put 2.5 quarts more oil in than they should have. The issues my car was having were d/t this! Also Conrad’s always tries to sell you things you don’t need and they will break stuff and then be like “we decided to replace this part because the old one was plastic.” They are just sketchy and not straight forward and it always cost more than it should.

Reviewed : 05/10/2025

Comment : Excellent customer service from Brandon and Derek

Reviewed : 05/07/2025

Comment :

Reviewed : 04/27/2025

Comment : Took my Jeep in for an exhaust leak charged me $800 for exhaust manifold. Gaskets said it was fixed was still ticking when I took it home so I drove straight back. They said the heat shield off the catalytic converter was ticking so they strapped it because they didn’t put the bolts back in And it’s still ticking. They didn’t fix the original issue But atleast there was an attempt to correct the “fix” have another Saturday to correct it I
Will update after

Offered inspection and video of problem being corrected will return

Reviewed : 04/08/2025

Comment :