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Searched: Auto Repair - Conrads Tire Express and Total Car Care/Willoughby

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Conrads Tire Express and Total Car Care/Willoughby

35101 EUCLID AVE
WILLOUGHBY, OH 44094

Tel: (440) 269-3737
Hours: M-F: 07:30:00 AM - 06:00:00 PM
Sat: 08:00:00 AM - 05:00:00 PM Sun: Closed


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1 Reviews

WILLOUGHBY, OH

Comment : Got me in and out with a flat repair without an appt

1 Reviews

WILLOUGHBY, OH

Comment : Worst Conrad???s, do not take your car to this place at all!! Everytime I take my car to this place it ends up with more problems and they don???t honor warranties or issues they have caused with misinformation. Take accountability when people are spending hundreds to thousands to fix their cars, and all you guys are looking for is a payday. I was lied to about some brake pads which me and boyfriend were told the exact same thing and now they want to say they didn???t say that. Never using them again, everyone I know told me not to use them and I should have listened!!Worst Conrad???s, do not take your car to this place at all!! Everytime I take my car to this place it ends up with more problems and they don???t honor warranties or issues they have caused with misinformation. Take accountability when people ???More

1 Reviews

WILLOUGHBY, OH

Comment : I usually have an amazing experience here but not this most recent visit. I went in for brake work on my 2021 Nissan Sentra. The estimate came back for 500$. I paid the estimate and after about a month, I had to take my car back in for the same rear brake work at the nissan dealership.

1 Reviews

WILLOUGHBY, OH

Comment : Went to get oil change and tire rotation. They forgot to tighten three of my lug nuts on the front drivers side. I'm on the freeway doing 70mph and starting hearing a clunking sound pull over and sure enough my tire was about to pop off. They have lost me as a customer

1 Reviews

WILLOUGHBY, OH

Comment : I was very happy with the service I received here. They were thorough and prompt as well as very nice.

1 Reviews

WILLOUGHBY, OH

Comment : It took 5 min for at least one of the two front desk staff to address me or even say good morning. I was told to sign and it ll be a 2 hour wait with a rude tone. Customer service can be tough; however, as a paying customer the expectation is at least have a cordial attitude. Every other person that came after me he was greeted right away and was talked to in a more friendly tone. I had an appointment at 9am. My car was not taken back until after 10am. The person with a 10am appointment with tire changes as well had their car completed an hour before me as we both waited at the shop. They DO NOT prioritize appointment time. 9am arrival with a noon departure.

1 Reviews

WILLOUGHBY, OH

Comment : Something's up. Not sure what it is but I've had to get the same work redone on my vehicle a year and a half later, TWICE. Just be careful of what you get serviced at this location.

1 Reviews

WILLOUGHBY, OH

Comment : Something's up. Not sure what it is but I've had to get the same work redone on my vehicle a year and a half later, TWICE. Just be careful of what you get serviced at this location.

1 Reviews

WILLOUGHBY, OH

Comment : I come in on time for my appointment that I have at 4pm tell them man I what service I want and is making sure they do my tire rotation. I ask do they still send videos of the whole process he gets smart and proceeds to say you ll get a video if something is wrong with the car . So I ask again because I always get oil changes here and he proceeds to not answer the question trying to be smart so he volunteers to get somebody else and I said good because you re unprofessional . He was black so I decided to give him the same energy he gave me . Unfortunately I realized soon why he was so confident and fast to offer to get someone else and that s because the manager was just unprofessional. He s literally sitting there watching me and the guy go back and forth and instead of getting up and de-escalating the situation he says to me he s not unprofessional so I say excuse me and he says maybe if you wasn t on the phone this wouldn t be happening when first off you don t even know what s going on and second what does my conversation on the phone have to do with anyone in here .Like lol am I the one at work here ? I come to the same place and get the same thing every time . I have never had this problem before . It was very unprofessional and unpleasant . I will not be coming back because there are clearly new people working this establishment. No wonder why the place was empty .

1 Reviews

WILLOUGHBY, OH

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