Reviewed : 12/04/2025

Comment : This will be my last time using Conrad’s on fulton rd-Jackson Twp.I made an appointment for a car alignment at 12:30 with the assurance that it would be done by 3:00. I even told them if it wasn’t possible I would make it on another day. Dropped car off at 12:15 and went back at 3:00 and car had never been touched. I have purchased tires and had other repair work done previously, but this will be my last time using their store.

Reviewed : 12/04/2025

Comment : This will be my last time using Conrad's on Fulton rd-Jackson twp . I made an appointment for a car alignment at 12:30 with the assurance that it would be done by 3:00. I told them if it wasn't possible I would make the appointment for an other day. Dropped car off at 12:15 and went back at 3:00 and car had never been touched. I have purchased tires and have had other repair work done there previously, but it's the last time I will use their store.

Reviewed : 11/24/2025

Comment : I called on Friday and made a Monday appointment to get tires put on. I picked out the tires I wanted. The person I spoken to on the phone ordered them for me.
When I got there on Monday they told me they couldn’t find the tires, they had my appointment in the system however. Then they said they arrived on Saturday but whoever ordered them didn’t put a hold on them so they sent them to another store. They kept asking me who I did the order with because they couldn’t see. Which is a lie. Unless they have some incredibly odd purchase ordering system they should be able to see who made the order in their system. Tried to sell me on another tire from another brand. Not the one I ordered.
Will not do business with Conrad’s again.

Reviewed : 11/19/2025

Comment : 8AM alignment appt. When I gave my keys, they said about an hour. I waited, & waited, & waited. At 10AM my car still hadn't moved from the parking lot. I called an independent shop who said they could squeeze me in. I left Conrad's, got in and out of the competitor's shop quickly, and for considerably less than Conrad's price, even with their 10% discount.
First and last visit to a Conrad's

Reviewed : 11/15/2025

Comment : Scheduled a 9 o'clock appt months ago to get an oil change, coolant flush and tire rotation. Dropped the car off at 830 that morning. Came back at 2 pm and it wasn't even touched. They said they were short staffed but somehow many people got ahead of my vehicle.

Reviewed : 10/25/2025

Comment : Quick service. Very pleasant staff.

Reviewed : 09/11/2025

Comment : Tuesday, my 93-year-old father waited over 2 hours for an oil change. His APPOINMENT was at 3:00. He wasn't home until way after 5:00 for a 20 min oil change. What kind of people let an old man sit in the waiting room that long? Zero integrity.

Reviewed : 08/28/2025

Comment :

Reviewed : 08/23/2025

Comment : I came in to get 2 rear tires on my truck and now they are trying to charge me a extra $500 for new rims because "they can't hold air

Reviewed : 08/15/2025

Comment : Always treat me right!