Reviewed : 10/16/2025

Comment : Great staff willing to help with anything.

Reviewed : 10/15/2025

Comment : Went in for an oil change and when I got the car back it was making a LOUD noise when I put it in reverse and break. It was not doing so before. Called to get it checked out and they want to charge me $70 to check out the problem on something THEY did. This is ridiculous. I should not have to pay for something they did. I asked for a video of my car being serviced and they conveniently didn’t have that either.

Reviewed : 10/08/2025

Comment : This place has very good customer service the management is very interactive.

My biggest complaint is simple. $175 to drive it down the road and say (“No noise”) yet myself and everybody can hear it. I was also advised that I needed tires that were replaced over the summer with brand new as well as shocks. None of which are causing my current issue.

I concluded that I need brakes and rotors. The wear indicators are useless. Should have just went with what I suspected above all else.

Dissapointed. $175 is simply too much for that effort. Wheels were not even taken off to look at the pads to rule those out or rotors…

Reviewed : 09/25/2025

Comment : We weren’t even there for service — my son urgently needed to use the restroom, and Conrad’s in Avon Lake was so courteous to let him use theirs without hesitation. On top of that, they even gave him a free bottle of water on the way out since it was hot outside. That small act of kindness really stood out.

Even though we didn’t use their services this time, their generosity and character showed me exactly what kind of business they are running. When I do need service in the future, Conrad’s will absolutely be my first choice. It’s rare to see a business go out of their way like this, and it speaks volumes about their integrity and customer care.

Reviewed : 08/30/2025

Comment : I originally brought the car to have all four brake pads and rotors replaced because the car was sitting for a little bit and they quoted me $900 and after I pick the car up, I realized that only covered the rear brakes which were two rotors two sets of brake pads they recommend replacing the calipers and maybe they needed it and I requested to replace the brake fluid since the old fluids like 12 years old. You should replace it once in a while but I’m sure the work was done correctly competently but I’m like wow $900 for a pair of calipers rotors and brake pads. I hope these last for like eight or nine years. Then they quoted me $1400 to replace an inner and outer tie rod with an alignment. I went on YouTube videos I’m thinking of just doing this myself and then just go pay somebody to do the alignment I mean I’m willing to pay for service and talent. Geez, I’m not willing to be gouged. I mean how many people are making money off me besides the local store there must be 1000 other people for the monies getting kicked upstairs to pay for their wages and salaries in the commercials on TV no thanks.

Reviewed : 08/29/2025

Comment : Brought my car in for a scheduled 8:00am appointment for a nail in the tire. I purchased the tires from Conrad’s and bought the extra tire warranty so everything is free. I called at 4:00pm and they were just getting the car on the lift, “they were busy.” They said they would call me before 6:00pm (closing time) and they never did. Why take morning appointments if you aren’t going to look at my car until 2 hours before closing? I have probably spent over $10k at the Avon Lake Conrad’s in the last 10 years and this is how they treat a loyal customer. Ridiculous!!! Time to find another repair place.

Reviewed : 08/19/2025

Comment : What in the world happened to this Conrad's in Avon Lake. They don't provide videos anymore. They can't find the root cause of a rattle and they did an oil change on my car two times in two weeks. there is a sticker on the window notifying the last date of the oil change. They used to be great. Now it is a huge disappointment.

Reviewed : 08/12/2025

Comment : Made an appointment for 9am online. We arrived to to be told they got a lot of call ins and can’t guarantee my oil change for the day. Would have been nice to receive a call ahead of time to let us know considering we were leaving the next day!
My second attempt at trying them and there customer service is less than ideal

Reviewed : 07/22/2025

Comment : A solid 5 out of 5 stars all around!

Reviewed : 07/07/2025

Comment : Carl nice guy and worked with me.