Reviewed : 04/16/2024

Comment : If I could do half stars I'd rate Conn's a 3.5 but since I don't think they deserve a 3 I gave them a 4. The short and sweet of it is to make sure you ask them how far they're booked out BEFORE you agree to them ordering parts for you, if they won't tell you how far they're booked out then look elsewhere. Here's my story, So my car was damaged in an accident on 11/24/23, after setting things up with insurance I reached out to Conn's on 12/5/23 to set up an appointment. They said they wanted to wait till they got the parts in before they scheduled a time for me to come in, which made sense. I had used Conn's a few months prior for a different accident and they got me in a week after receiving the parts. On 12/13 they called and said they received the parts and were ready to set up the appointment but then dropped the bomb that they were booked out TWO MONTHS! Had they told me this before they ordered the parts I would have never agreed to waiting that long. They said they were short staffed and had gotten behind on their work. I had no choice but to agree to the first opening they had which was 2/1/24 since they already had the parts at their business. I feel like they withheld this information on purpose because they were losing out on potential business from people deciding to go elsewhere. Fast forward a month and on 1/23/24 they call and say they have to cancel due to staff being out sick and they don't know when they can rebook me. I call back on 2/1/24 (my original appointment date) because I still hadn't heard back and get told they still can't book me and to cancel my rental car reservation. It wasn't until 2/20 that they called and were ready to book and I finally got my car in on 2/29 (so pretty much 3 months from original call till getting it in). I got the car back 21 days later and they did a perfect job. If I was just rating them on their actual work they'd get a 5/5. I thought I was finally done with Conn's until I got home and opened the left rear door (one of the doors they had to replace due to the wreck) to make sure everything worked and the window opened, etc. That's when I noticed all of the deep scratches in the tint on that window. I took it back and they tried to say it was impossible for them to have done it and that the tech explicitly remembers seeing those scratches on the tint when he was removing the glass to replace the door. But the tech also told the advisor I was speaking with (Michelle) that he took my car on a test drive to see if he heard the squeaking noise I heard when going over bumps and that he didn't hear anything. But I have a dash cam in my car and I reviewed all of the footage after I got back home the second time and my car never left their property except for when they moved it to a parking lot across the street so they could move other cars around in their fenced in rear lot. (Surprise, surprise. The squeak is still there) In the end they did agree to having the tint replaced at the place I had the tint originally installed at but it sounded like they were only doing it to be nice and not because they agreed they messed up and wanted to make it right. Overall they did a good job on the repair but I'm not sure if I would ever choose to go with them again in the future if I were to get in another accident.

Reviewed : 03/14/2024

Comment : Conn's body shop is one of the best in the city. Top tier experience. Lenah is amazing to work with and has great communication skills. She kept on top of everything from start to finish. Highly recommend!

Reviewed : 02/01/2024

Comment : Conn???s Body shop nothing but praise. I am a female who really gets nervous about going car places because I get intimidated with cars and not knowing what is wrong with my car. My engine light was on and the day before I made an appointment and went to a chain car repair shop. They basically turned me down and told me to come back (despite having an appointment). That night my fianc?? told me to go to Conn???s as he had a great experience with them. I was on the verge of tears first entering the place. But they were so helpful. They did not have to take me in, but they did. Not only that they fixed my car that day. I know appointments are important and really help. But the fact they still helped me and made me feel like ???okay I can trust them??? meant a lot.I highly recommend you taking your car for service here. They are respectful, friendly, and overall a great business. There isn???t a lot of car services that make you feel like you???re in good hands, well they most definitely will.Conn???s Body shop nothing but praise. I am a female who really gets nervous about going car places because I get intimidated with cars and not knowing what is wrong with my car. My engine light was on and the day before I made an appointment ???More

Reviewed : 01/29/2024

Comment : Conn s Body shop nothing but praise. I am a female who really gets nervous about going car places because I get intimidated with cars and not knowing what is wrong with my car. My engine light was on and the day before I made an appointment and went to a chain car repair shop. They basically turned me down and told me to come back (despite having an appointment). That night my fianc?? told me to go to Conn s as he had a great experience with them. I was on the verge of tears first entering the place. But they were so helpful. They did not have to take me in, but they did. Not only that they fixed my car that day. I know appointments are important and really help. But the fact they still helped me and made me feel like okay I can trust them meant a lot. I highly recommend you taking your car for service here. They are respectful, friendly, and overall a great business. There isn t a lot of car services that make you feel like you re in good hands, well they most definitely will.

Reviewed : 01/23/2024

Comment : Conn???s Body shop nothing but praise. I am a female who really gets nervous about going car places because I get intimidated with cars and not knowing what is wrong with my car. My engine light was on and the day before I made an appointment and went to a chain car repair shop. They basically turned me down and told me to come back (despite having an appointment). That night my fianc?? told me to go to Conn???s as he had a great experience with them. I was on the verge of tears first entering the place. But they were so helpful. They did not have to take me in, but they did. Not only that they fixed my car that day. I know appointments are important and really help. But the fact they still helped me and made me feel like ???okay I can trust them??? meant a lot. I highly recommend you taking your car for service here. They are respectful, friendly, and overall a great business. There isn???t a lot of car services that make you feel like you???re in good hands, well they most definitely will.

Reviewed : 12/09/2023

Comment : Great guys here. They helped me out and did not have too. Would go back again.

Reviewed : 12/03/2023

Comment : Found this business on Yelp.
I visited the location in JTown.
I recommend.
There's a designated area for estimates, the office runs like a well oiled machine.  They called me to remind me of my appointment, and they were ready when I got there.  
Received an estimate and a realistic time frame when to expect the job to be complete.

Reviewed : 12/02/2023

Comment : Straightforward and reliable service, every time.

Reviewed : 11/03/2023

Comment : I Only Come Here if I have vosy issues with my vehicles. Joanne is the best, helpful person ever. Thank you for always being so accommodating, easy and nice to work with. Conn's is the most honest, best body shop I've ever found, I Totally trust their opinions and body work!