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AAA Approved Auto Repair Shop Reviews Approved

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Complete Automotive

2238 E Chestnut Expy
Springfield, MO 65802

Tel: (417) 866-6957
Hours: M-F: 07:30:00 AM - 05:30:00 PM
Sat: Closed Sun: Closed


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1 Reviews

Springfield, MO

Comment :

1 Reviews

Springfield, MO

Comment : Always take our vehicles here. Very thorough, do a great job and provide a really well stocked waiting area and transportation to and from while they work on your vehicle. Up front pricing and pictures, great communication!

1 Reviews

Springfield, MO

Comment : Let me first say, this shop has been very friendly and professional through this whole process. As I pulled into their shop, my car completely died! They gave me a courtesy ride to work and then had quotes to me on repairs before the end of the day.
I first had to agree to a complete diagnostic check of my car even though I knew what my main issues were. I will say, an issue was discovered through this inspection that I will need to have repaired as it is a safety concern. So I am very thankful for that, making the diagnostics well worth it!
They gave me a quote for almost $1800 to put a new alternator in my car and then another 1350 For the lower control alarm/ball joint that had gone out on my front passenger side. So with the inspection fee and other shop fees that they include, I was looking at close to $3500 to repair both issues.
I thought these quotes seemed high so I started doing some research the next day by calling around and getting quotes from other shops. Turns out they were about $500 to $600 higher than most other shops on the alternator and that was using manufacturer parts with the same amount of labor. So I was comparing apples to apples. It was the same on the ball joint/control arm repair as well. I was prepared to have my car towed to one of the other shops so I called them to pay them for the diagnostics and let them know. They were again, very friendly and courteous to me at all times. The gentlemen working with me on my quote, said to let him talk to his technicians and look things over again and see if he could make it more affordable, and surprise! He came back with a much lower quote that was more in line with the other shops using the same manufacturers part. Since my car was already there, I did have them do the repairs on my alternator and they did a great job from what I can tell so far.
This left me with a bad taste in my mouth because had I not shopped around, they were fully prepared to WAY overcharge me! They were not able to come down on their quote much for the ball joint/control arm repair so now that my car is in running order I will be taking that elsewhere.
The moral of the story is, do your homework and get other quotes from the smaller independently owned shops in town before agreeing to an overpriced repair. I will not be coming back to complete automotive, not because of their workmanship but. Because I would never fully trust that they are being transparent with me and truly have my best interests at heart.

1 Reviews

Springfield, MO

Comment : The entire staff treats you as a member of team! Michael, Galen, and Shauna were incredibly kind. The team is very knowledgeable! They explained everything well, offered helpful insight, and checked back with me to make sure my car was still working well. The entire office is focused on God and family! I would return with any need!

1 Reviews

Springfield, MO

Comment : This place is a over priced joke... just go to the dealership to get name brand parts and same priced labor... at least the tech at a dealership are actually certified... and not using Chinese knock off parts...

1 Reviews

Springfield, MO

Comment : Great customer service. Repair was better than I expected. Will definitely go back. And recommend to friends and family.

1 Reviews

Springfield, MO

Comment :

1 Reviews

Springfield, MO

Comment :

1 Reviews

Springfield, MO

Comment : Incredibly kind and great service. I don’t go anywhere else!

1 Reviews

Springfield, MO

Comment : Trustworthy shop. They went out of their way to help me with a time sensitive repair. Highly recommend.

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