Reviewed : 03/21/2025

Comment : My insurance requested a tow truck to tow my car from A - B, the eta was 60-89 mins, after waiting 1 hour, I called the tow truck company to get an eta, they said that it will be there after 2 hours. Waiting another hour and called back, they said another 2 hours. The guy was lying, rude and used F word asking me to cancel if I want after waiting 2 and half hours for them. Bad business, misleading service, and not recommend it.My insurance requested a tow truck to tow my car from A - B, the eta was 60-89 mins, after waiting 1 hour, I called the tow truck company to get an eta, they said that it will be there after 2 hours. Waiting another hour and called back, More

Reviewed : 03/12/2025

Comment : My son had stopped for lunch and came out to a dead vehicle. After attempts to jump the car, I called for a tow. The young woman I talked to on the phone was very helpful and extremely nice. I had regular updates on the driver's ETA throughout the wait. TJ, the driver, was extremely professional and completely set my mind at ease. He quickly loaded the vehicle and had it dropped off at my preferred location in no time. Compass Towing made everything extremely easy and a highly pleasant experience.My son had stopped for lunch and came out to a dead vehicle. After attempts to jump the car, I called for a tow. The young woman I talked to on the phone was very helpful and extremely nice. I had regular updates on the driver's ETA More

Reviewed : 03/11/2025

Comment : Charles towed a vehicle to our shop this morning, he was very polite and informative of vehicle damage. Super nice guy!!!!

Reviewed : 03/11/2025

Comment : Charles towed in a vehicle to Caliber off Lafayette. He was very professional and respectful!!!!! Great driver!!!!

Reviewed : 03/04/2025

Comment : On my way into work my tire popped which left me stuck in the middle of rt1. I called Compass Towing to tow my car directly to Walmart to get the tire replaced. Not even 5 minutes after getting off the phone with the dispatcher, Bruce arrived. He was in a very cheery and postive mood which made my situation feel not so bad anymore. He talked and joked with me, made sure me and my car were safe, and didn t make me feel rushed when Walmart was taking forever to tell me where he could drop my car. I highly recommend Bruce specially. If I ever need to be towed again I know exactly who to call and ask for. Thank you Bruce for being the light I needed to get through that morning.On my way into work my tire popped which left me stuck in the middle of rt1. I called Compass Towing to tow my car directly to Walmart to get the tire replaced. Not even 5 minutes after getting off the phone with the dispatcher, Bruce More

Reviewed : 02/07/2025

Comment : Had a very good experience great people and absolutely wonderful customer service

Reviewed : 02/07/2025

Comment : For someone who was on the scene, I have to stand up for the photographer/citizen because what happened to him was completely unacceptable. Lifting a car with a person inside is reckless and dangerous, yet Compass Towing & Recovery showed no concern for safety. Instead of addressing the issue professionally, they resorted to petty insults and deflection.They re also quick to argue over pricing, policies, and basic safety practices like the arbitrary $25 drop fee they forced Alex to pay. Their response to criticism shows exactly how they handle business: with hostility instead of accountability.Regardless of the parking situation, putting someone in harm s way is inexcusable. If you want a company that values safety, professionalism, and transparency, look elsewhere.For someone who was on the scene, I have to stand up for the photographer/citizen because what happened to him was completely unacceptable. Lifting a car with a person inside is reckless and dangerous, yet Compass Towing & Recovery showed More

Reviewed : 02/03/2025

Comment : Our tow truck driver, Bruce, was super nice, funny and personable. When you have a bad day due to car issues, sometimes having someone to joke with you or even just talk to you makes a bad experience more positive. Thank you Bruce for your fast response, great communication and sparkling personality.

Reviewed : 02/03/2025

Comment : I had the privilege of being helped and serviced by Bruce, and I have to say he was of great help! He was so kind as well. Even aided me in some things with my car battery that made the car perfectly fine. I would definitely recommend Compass towing. Thank you once again Bruce

Reviewed : 02/03/2025

Comment : I was working a real estate photo shoot on Gosvenor Lane in Stafford and parked in a visitor spot. Phil, with Compass Towing plates 5100 TW, was doing his rounds to tow cars not only 15 minutes after I arrived.He pulled my car from the rear and dropped it, with intentions to drive to the front, and pull it from there. Spotting him drop the car, I quickly ran and hopped inside so he wouldn't re-hook it. As I hopped in, he frantically backed up, re-hooked and LIFTED my car with me inside.The homeowner, real estate agent and several neighbors ran over to try and help me since it is unsafe to lift a car with a person inside and they were worried. Phil argued with me and the spectators about logistics and made us pay a $25 drop fee. Along with minor damage and needing to fix my tire pressure, I don't recommend this towing company and if you have a choice, Phil is not a safe driver.I was working a real estate photo shoot on Gosvenor Lane in Stafford and parked in a visitor spot. Phil, with Compass Towing plates 5100 TW, was doing his rounds to tow cars not only 15 minutes after I arrived. More