Reviewed : 07/26/2025

Comment : Dean was totally AMAZING in helping us when our car broke down earlier today. He was patient and extremely knowledgeable as to what our situation needed for getting us back on the road. (The underlining cover came loose and was dragging on the ground as we were driving on 95 heading to NC). Dean was Absolutely the Best in helping us resolve our situation! Know you are in GOOD hands when dealing with Dean and his crew‼

Reviewed : 07/10/2025

Comment : You can improved by stop lying and take responsibility of what your employees do instead of denying it, telling the customer. Instead you jumped in your little feelings and took a knee jerk reaction. A real professional would have not demonstrated this behavior pattern. I know your type. You ascribe to bullying but it's truly a weak characteristic trait. 1st lie - I didn't have any liquid to explode in my vehicle. Ask and not accuse. Why would I bring damage to my own vehicle, I have an auto immune and respiratory health condition. Make it make sense... 2nd lie - I didn't send you pics, the bodyshop did trying to work with you. You're so busy focusing on a negative defensive response. Being mean and seeking to cover up your lack of accountability and taking responsibility. Instead because of my post on Google review, it's after the fact you offer to "help" pay for the damages and infestation of ants when in fact you should offer to cover the full cost associated. Just utter most ridiculous! I'll continue to pray for a heart and character change for you as a business owner. I'm a business owner as well. I would never shy away from a matter. Instead I seek to find a mutually agreed upon resolution especially, if I have property in my possession and I'm in the business line of towing that makes me responsible as your lot is supposedly be a secure lot. Have a million dollar day...

Reviewed : 07/10/2025

Comment : My GX 460 was towed by them after being hit in a parking lot over a weekend. My truck was then delivered the following work day to the certified Lexus Bodyshop for repairs. Per the delivery it was infested with ants 🐜 and door and front center counsels filthy with dirt stains all over and they try to say this was an act of nature and refuse to take responsibility. They ask if the Bodyshop can take a leaf blower to get rid of the ants. Just refuse to take accountability. I have health conditions which I have to keep my vehicle meticulously clean, my home and so forth besides that I’m a person with OCD as well. It’s sad, having to fight through getting this resolved is what’s happening due to the lack of taking responsibility. I do not recommend this company as they do not take pride in providing upstanding service they just get the work done any kind of way with a high disregard towards customers. Didn’t want to report this but it’s time to be transparent, shed light and awareness when services are not good. Reviews take work and time to write, but I will take the time and do my part as others need to aware of poor service around them and better choices can be made by the customer. Thank you. I pray compassion Towing Service improve as I know they can take more pride in the handling of customers property. Have a pleasant day.

Reviewed : 06/29/2025

Comment : I actually called two other tow truck companies that did not answer the phone. The third one answered and said they could not tow me and referred me to another one. That guy was so hateful and disrespectful that I did not use them. On my ride back home I saw a Compass tow truck and pulled over to call them. The lady on the other end of the phone was very nice very helpful and very respectful. It took about an hour and a half before my vehicle showed up at my home. Which I think was pretty awesome The pricing was very acceptable and the tow truck driver was quite respectful as well. I do not give five stars easily but this company deserves it. Need a hand give them a call.

Reviewed : 06/19/2025

Comment : In my time of need they arrived quickly and got me and my vehicle to the auto shop safely.

Reviewed : 06/10/2025

Comment : I popped my two driver side tires on 610 on Friday. Insurance dispatched Compass Towing. They estimated 45-65 minutes for the tow truck, Mike showed up within 10 minutes. He was very professional & gave me a ride to Tires Plus. I would use them again if needed!

Reviewed : 05/27/2025

Comment : Mike is big of safety when towing cars.
Mike showed up to tow my car cos of a flat tire in my driveway on a tight residential road. He was attentive to details. He walked around the car, checked it out took pictures and put air in my tires. He guided me to an area where he could tow it safely. He informed me of how to climb safely into the care and did the same when I was getting down. Good customer service.

Reviewed : 05/23/2025

Comment : Mario did a fantastic job! He was professional, courteous and knew exactly what to do to get my incredibly low vehicle on the truck without scraping. Don’t wanna have to use tow companies very often, but if I do, I’ll go with these guys any day of the week…

Reviewed : 05/03/2025

Comment :

Reviewed : 04/10/2025

Comment : Best experience i’ve had with a tow company in forever, everyone working there is as sweet as can be and were able to work with me and accommodate my situation. All the drivers i’ve met are nothing but helpful and amazing, super skilled at what they do and always super nice!! Someone go tell Shanks to be more like yall!