Reviewed : 08/02/2025

Comment : $4020 tow bill after a Mini Cooper accident on I-81. The VA State trooper called Cline's Towing in Rural Retreat. The Mini Cooper was in the road, right side up, but inoperable due to broken radiator. Cline's loaded it onto a flatbed for transportation. Cleanup included picking up a few broken pieces from the interstate. No fluid leak mitigation was performed.

Fees Invoiced:
$1450 - State Police Call
$195 - Admin Fee
$125 - Gate Fee
$250 - Clean-Up
$150 - Environmental Fee
$125 - Labor
$450 - Tow/Hook-Up
$150 - Winching Fee
$75 - Fuel Surcharge
$450 - Accident Scene
$450 - Impound/Storage (6 days)
$150 - Second Tow from Cline's Rural Retreat to Turkey Pen Marion
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Total $4020

Reviewed : 07/26/2025

Comment : When our RV broke down on a Friday afternoon, we thought we were in town for the weekend. Cline's towed our motor home and trailer to their shop and had us back on the road within a couple of hours. Friendly and competent, they diagnosed the issue and resolved it quickly for a fair price. I'm grateful to Billy and his team, and if I have another unfortunate breakdown in the future, I hope it's near Rural Retreat so I can call Cline's again.

Reviewed : 07/20/2025

Comment :

Reviewed : 07/15/2025

Comment : I can’t speak highly enough about Cline and this business. My car broke down in the middle of a 12 hr drive and I found myself “in the middle of nowhere” with no brakes and a blown tire and on a Sunday when everything was closed. Cline came and got me towed off the road, Made sure I had a ride to a local hotel (with my two dogs and a cat) and made me a priority first thing the next morning to get me back on the road. He also sent his wife to come pick me up from the hotel and had me back on the road as early as possible the next morning. He even followed up with me on my road trip to make sure I was set and made it to where I was going. Superb service and small town vibes who will treat you like family!!!

Reviewed : 05/31/2025

Comment : Cline’s Auto Service & Towing has been by far the best shop I’ve ever come across. During my 2,600 mile trip to my new job location my engine fans let go on a Friday afternoon near their location. They picked me up in no time and towed me to their shop. They were able to order the part for the next day and the mechanic went above and beyond to come in on their day off to fix it so I could be to work by Monday. They even gave me a ride to a hotel near by and let me keep my truck at the garage. I come from a small town in Maine and it felt just like home. Best customer service you could ask for and so much more than you would get anywhere else. Very patriotic and I cannot thank them enough for what they did for me. Highly recommended

Reviewed : 04/22/2025

Comment : The owner came out and unlocked my car for me. He was friendly and professional. Highly recommended his services.

Reviewed : 04/01/2025

Comment : Mr. Billy Cline literally saved our lives. Us ladies, were left stranded on I80-S, mile marker 64.1, by State Trooper, with a flat tire, in a rental withouta spare. Thank God for him! When everyone else said they couldn't help, he came ready. As promised Mr. Cline, we will never forget your generosity and kind heart. If we could give you a million stars, we would. We would recommend his services over ANYONE else's in that area!Mr. Billy Cline literally saved our lives. Us ladies, were left stranded on I80-S, mile marker 64.1, by State Trooper, with a flat tire, in a rental withouta spare. Thank God for him! When everyone else said they couldn't help, he came More

Reviewed : 10/03/2024

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Reviewed : 09/19/2024

Comment : Helped us while we were stranded! Fixed the car and even picked us up in the morning once the car was ready!! 10/10 amazing customers service

Reviewed : 08/05/2024

Comment : Honest and friendly service! Broke down traveling and they took care of us right away and got us back on the road the same day!